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DoubleTree by Hilton York

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Traveller (42)
Room & Suite (87)
Dining (12)
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Overview
  • Excellent38%
  • Very good34%
  • Average12%
  • Poor10%
  • Terrible6%
Travellers talk about
“monkbar hotel”(45 reviews)
“double tree”(14 reviews)
“car park”(88 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton York
Special Offer: Advance Purchase
Offers from DoubleTree by Hilton York
Special Offer: Advance Purchase
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Nearby Hotels
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (97)
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6
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34
33
11
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6
Show reviews that mention
All reviewsmonkbar hoteldouble treecar parkmonk barlovely hotelthird floorsmall windowexcellent locationbuffet breakfastcity centrepublic areashotel barnight breakwould stay againreception areacomfy bedmain road
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1 - 5 of 94 reviews
Reviewed 2 days ago via mobile

Room comfortable, got an upgrade to a king room which was great, however room itself not very clean, tea tray, dressing table and and tv not cleaned during our 3 day stay. Shower dreadful, water only trickled out and shower head fixed for someone 4ft...More

2  Thank Gorsty60
Response from matthewr0se, Guest Relations Manager at DoubleTree by Hilton YorkResponded yesterday

Good afternoon Gorsty60, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing...More

Hotel's Favourite
Reviewed 3 weeks ago

This hotel has recently re-branded from a Great Western. Author is unaware of previous decor etc. Public areas are fantastic. Great decor and very welcoming. Staff absolutely make this hotel far superior than many I have stayed in. Parking- Not free for disabled on site...More

2  Thank no-nonsense-uk
Response from matthewr0se, Guest Relations Manager at DoubleTree by Hilton YorkResponded 3 weeks ago

Good afternoon no-nonsense-uk, Thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the...More

Reviewed 2 days ago via mobile

Fantastic location, minutes away from Monk bar so anything in the City centre is within walking distance. Parking not available on site however your able to check in to get the parking permit and park at a nearby car park within walking distance of the...More

Thank Kate W
Response from matthewr0se, Guest Relations Manager at DoubleTree by Hilton YorkResponded yesterday

Good afternoon Kate, thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the...More

Reviewed 3 days ago

Was a bit concerned after reading some previous reviews,but hotel is lovely! Great location,modern hotel! Our room was on top floor,very clean,big tv,coffee and tea making facilities,with plenty of choices,a lot,more sugar etc than you normally get,bonus!! The weather was beautiful so we decided to...More

Thank Helen W
Response from matthewr0se, Guest Relations Manager at DoubleTree by Hilton YorkResponded 2 days ago

Good morning Helen, thank you for completing the review regarding your recent stay with us at our property. Your business is important to us and we value the feedback, so we can keep delivering high standards of service and improve the overall experience in the...More

Reviewed 4 days ago via mobile

For a start we didn't receive the chocolate cookie and the room was minute by anybody's standard and there was no view whatsoever as we only had Velux windows. There was only one spoon between the two of us and when we made a brew...More

2  Thank cjrk
Response from matthewr0se, Guest Relations Manager at DoubleTree by Hilton YorkResponded 3 days ago

Good morning Cjrk, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing...More

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About
Amenities
Top amenities
Room Service
Free Internet
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$100 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in York
#19 Luxury Hotel in York
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$100 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in York
#19 Luxury Hotel in York
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (42)
Room & Suite (87)
Dining (12)
Amenities (PRE-RENOVATION) (7)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
RoverMite
4 May 2018|
Answer
Response from matthewr0se | Property representative |
Due to our hotel being in a prime city centre location we do offer parking as stated on our website however, parking is off site in a council run car park at a cost of £8.00 per 24 hours, the car park is located just around... More
1
Vote
CDFH
17 April 2018|
Answer
Response from claraboDerbyUk |
We also had such a horrendous check in experience and went elsewhere. I would also be interested in the response
1
Vote
Deb J
5 April 2018|
Answer
Response from Graham U | Property representative |
no building work taking place at the hotel
0
Votes
Room Tips
"Upgrade to superior/executive rooms as welcome treats are just the thing."
Read review
"Avoid room 39 and adjacent ones, you are unlikely to enjoy uninterrupted sleep."
Read review
"Kingsize one bedroom suites are excellent"
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"Request a room away from the car park."
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