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Best Western Kilima Hotel

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Traveller (67)
Room & Suite (129)
Dining (20)
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Overview
  • Excellent48%
  • Very good40%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“swimming pool”(64 reviews)
“steam room”(47 reviews)
“manager chris”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (678)
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674 results
Traveller rating
305
274
65
18
12
Traveller type
Time of year
LanguageEnglish
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305
274
65
18
12
Show reviews that mention
All reviewsswimming poolsteam roommanager chriscity centrelovely poolfour poster bedleisure facilitiesthe hotel managerminute walkcar parklovely hoteleggs benedictthe national railway museumgood sizefull englishbooked this hotelbus stop
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1 - 5 of 674 reviews
Reviewed yesterday

Good general location to city. 20-25 minute stroll to city walls, shortcut available to Railway Museum. Enjoyable meal in restaurant with sensible fixed pricing on each course. Cosy swimming pool and steam room facility.

Review collected in partnership with Best Western
Thank Tom P
Reviewed 3 days ago

An old building that has been sympathetically extended and updated. Our double room was very comfortable and, even though on the ground floor, was pleasantly quiet. There is also on site parking and a nice swimming pool. Note: as their details say, there is no...More

Thank GMF-Essex
Response from KILIMA, Manager at Best Western Kilima HotelResponded yesterday

Dear GMF-Essex, Thank you for your kind review of the hotel. I am pleased to see you had a great time and I look forward to welcoming you back some day. Don't forget to call me direct on 01904625787 for the best rates available and...More

Reviewed 2 weeks ago

Many Floor boards broken in bedroom, shower did not work, noisy - guests shouting till 00:45. Staff attempted to gain entry at 07:45. We could feel the individual bed springs digging into us , difficult to find a comfortable position. You wont get rewards points...More

Thank 208philipl
Response from KILIMA, Manager at Best Western Kilima HotelResponded 2 weeks ago

Dear 208philipl, Firstly may I sincerely apologise for not meeting with your expectations on this trip. It is always a big disappointment to both myself and all the staff when a guest has not enjoyed their stay with us. The floor boards do creak in...More

Reviewed 3 weeks ago via mobile

Visited York over bank holiday; Kilima hotel had a warm friendly atmosphere. Room was spacious and well presented. Ended up going for a swim in the morning of our departure, pool was warm and wasn’t busy at all. Overall the price of the hotel was...More

Thank karl l
Response from KILIMA, Manager at Best Western Kilima HotelResponded 3 weeks ago

Dear karl l, Glad you enjoyed your morning swim I think its a great way to start the day and with only around 6 hotels having a pool in York I feel very lucky. Regards Chris

Reviewed 3 weeks ago via mobile

Stayed at the Kilima for 2 nights. Lovely welcome, very helpful. Room was nice and big with everything you need. Breakfast service was excellent with plenty of choice. Staff really make this hotel. Was a nice distance from the city centre and easy to find...More

Thank mstee5
Response from KILIMA, Manager at Best Western Kilima HotelResponded 3 weeks ago

Dear mstee5, I look forward to your next visit and know you will have a great time again in York. Regards Chris

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Pool
Room Service
Bar/Lounge
Spa
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Free Parking
Breakfast Available
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$107 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (67)
Room & Suite (129)
Dining (20)
Pool & Beach (12)
Amenities (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
Karl G
15 May 2018|
Answer
Response from KILIMA | Property representative |
Hi, We have a swimming pool indoor and a steam room as well as a small fitness room. regards chris
1
Vote
scottrydal
16 March 2018|
AnswerShow all 6 answers
Response from KILIMA | Property representative |
Hi It takes no longer than 15 minutes. The busses go from outside the hotel and a taxi would cost around £5.00
0
Votes
Heather F
19 January 2018|
AnswerShow all 3 answers
Response from KILIMA | Property representative |
10M long and 5M wide
0
Votes
Room Tips
"Request a ground floor room if you find stairs a challenge."
Read review
"Dont consider this hotel - much better hotels nearer to city centre"
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"Ask for room in original building if you appreciate Victorian features."
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"Seek a four poster bed"
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