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BEST WESTERN York Pavilion Hotel

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#21 of 46 Hotels in York
Certificate of Excellence
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1,178 Reviews from our TripAdvisor Community

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Showing 1,165: English reviews
Poulton Le Fylde, United Kingdom
Reviewed 1 week ago via mobile

We spent the weekend at the York Pavillian and from the moment we arrived (which was early) it was a great experience. Like I said we arrived a little early, check in was supposed to be at 3pm and we got there around 2pm. This wasn't an issue at all. The man on reception greeted us straight away and organised...

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Helpful?
1Thank kell1256
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Kelly, Thank you so much for your lovely review and I was delighted that my team made you very welcome from the moment you arrived until leaving! I was glad that you enjoyed dinner and breakfast with us and that Greg in particular made your stay very special. It is lovely when guests take the time and trouble to...

Reviewed 1 week ago via mobile

No food available on arrival (as Xmas nights out were in) however they could've let us know beforehand ,pub across road stopped serving food at 9. We had just driven for four hours !Had to eat crisps til breakfast! Room ok but not really worth the money. Didn't realise there was nowhere else around to get even a takeaway. Car...

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Helpful?
1Thank Nyree C
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Nyree, Many thanks for your review although I was sorry we disappointed you when you stayed recently. Our restaurant is open until 9.30 each evening and if you are travelling late next time just give us a ring if you arrive after this time - we can always prepare some lovely sandwiches for you. We have a 40 space...

Rugby, United Kingdom
Reviewed 1 week ago

We just had a one night stay at The Pavilion Hotel but would certainly return. Conveniently situated, welcoming and an excellent breakfast. The lad on reception dealt with us well. Booking breakfast at a good rate and tending ti our needs.

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1Thank GeoffreyBuck1952
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Geoffrey, Many thanks for your lovely review and I was delighted that my team made you very welcome when you stayed with us recently. I was glad that breakfast was excellent - I always think it is the most important meal of the day. We look forward to welcoming you back - just call Matthew at the hotel directly...

Manchester
Reviewed 2 weeks ago

We stayed here over the new year and it is a lovely hotel. We stayed in the newer part room 35 I think. The room was lovely and warm all through our stay for four nights which I loved. I have stayed at other hotels and they only have heating on certain times of the day so this was a...

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1Thank Emma025
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Emma - Many thanks for your lovely review and I was delighted to read that you enjoyed your stay with us over the New Year. Fancy staying four nights and not giving our Chef the chance to cook your favourite meal - promise me that when you come back you will try dinner at the hotel - it really...

Manchester, United Kingdom
Reviewed 2 weeks ago

We had a lovely weekend stay here. Bus distance from the city centre but far enough away from any rowdiness - Stag and hen parties. Fabulous facilities good off street parking. Food of a very high standard. Staff very professional and welcoming.

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1Thank AlisonS186399
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Alison, Many thanks for your lovely review and I was delighted that my team made you very welcome when you stayed with us recently. Chef was delighted that you enjoyed dinner too! We look forward to welcoming you back soon - just call the hotel directly to get a great room at the best price. Kind regards Irene Cossins

Northumberland National Park, United Kingdom
Reviewed 2 weeks ago

The Best Western York Pavilion is classy and quirky. All Best Western Hotels have personality but this is one of their best. It still maintains the grandeur with which it was built with and feels homely and warm. We had the added benefit of being there just prior to Christmas and the place was decorated beautifully for the season and...

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1Thank NorthernBoys
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Many thanks for your lovely review and I was delighted to learn that you had enjoyed your stay with us and that my team made you very welcome. It is lovely when a review captures the very essence of the hotel as yours did - thank you! When you come back to York do book directly with the hotel -...

Scunthorpe, United Kingdom
Reviewed 2 weeks ago

Arrived early which was not a problem,parking a little tight as they had a wedding on. The room was very clean well equipped and the king size bed was very comfortable.The bathroom was well stocked and for once my wife could operate the shower without cries of help.The only slight problem was our room was on the ground floor so...

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1Thank JOHN R
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear John - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us and that my team made you very welcome. It is sometimes difficult for individual guests when a hotel has social functions on too, so I was delighted to learn that you were not disturbed by them. We look forward to...

Oakville, Canada
Reviewed 3 weeks ago via mobile

We stayed here two nights while exploring ancestral churches. Breakfasts were great as the hotel was getting into the Christmas entertaining Season. Well located in a historically significant house with additions completed about 15 years ago. Next to a bird of prey sanctuary. Quiet about 12 miles away from the city of York . Nice drive to Castle Howard. The...

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1Thank Robert P
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Robert - I was delighted to read your review and to learn that you enjoyed your stay with us - we look forward to welcoming you back on many occasions in the future! Kind regards Irene Cossins

PETERBOROUGH, United Kingdom
Reviewed 3 weeks ago

What a great hotel had a lovely Christmas stay again our 2nd time for Christmas and we will be staying again in August. Big thank you to the amazing staff they worked non stop thank you for your efforts, Paul Peterborough

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Thank paulsU8287KH
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

Dear Paul - Many thanks for your lovely review and I was delighted that you enjoyed your stay with us for Christmas for the second time! The team worked really hard over the festivities so it is so good to know that their efforts were appreciated and I have enjoyed sharing your comments with them. We look forward to welcoming...

York, United Kingdom
Reviewed 4 weeks ago

Last time I had lunch here, I asked about disabled access and was told there were spaces to the back. I went with a group yesterday, drove around the back only to find no disabled spaces. The reception staff now say because of the age of the building, they are not required to have any. So why did they say...

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Helpful?
Thank Joan W
Irene C, Owner at BEST WESTERN York Pavilion Hotel, responded to this review

I was so sorry to read your review, as I know you spoke to Matthew when you came for lunch. As a Grade 2 listed building we do not have to offer designated disabled parking so he was correct in principle, however I have a couple of spaces we have created at the back of the building which allow people...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western York Pavilion is a wonderful Grade II listed Georgian country house situated in walking distance of the walls of the historic city of York. The hotel is a true-gem and lovingly restored in-keeping with the original charm of a Georgian house. Offering elegance and excellence, a magnificent and memorable place to stay and relax. •Open fireplaces•intimate lounges and bedrooms with antiques and luxury soft furnishings•four poster beds•private walled gardens. ... more   less 

Additional Information about BEST WESTERN York Pavilion Hotel

Address: 45 Main Street, York YO10 4PJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: £70 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN York Pavilion Hotel 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western York
York Best Western
Hotel Style:
#10 Family Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN York Pavilion Hotel staff and other travellers.
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east lothian
1 month ago
Rome, Italy
over a year ago
England, United Kingdom
England, United Kingdom

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Questions? Get answers from BEST WESTERN York Pavilion Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room facing on to the courtyard and it was ideal very quiet.”
 of 5 bubbles AlisonS186399, 4 Jan 2017 | Read review
“Room 12 upstairs but no lift”
 of 5 bubbles Albanystevenage, 14 Dec 2016 | Read review
“Access to the garden is desirable, but the best way is to join Rewards.”
 of 5 bubbles BillytheQuiche, 30 Nov 2016 | Read review
“Room 42 - 4 poster”
 of 5 bubbles davemeek, 24 Nov 2016 | Read review
“Staircases, so if you have difficulty mention when booking.”
 of 5 bubbles ellenalexandrias, 21 Nov 2016 | Read review
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