Poplar House Serviced Apartments
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Poplar House Serviced Apartments

Dirty, stained pillows with no offer of a refund!
Traveller (22)
Excellently equipped kitchen
Room & Suite (16)

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About

5.0
#5 of 23 apartments in York
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Value
NEW, NEW, NEW **** EXCLUSIVE, INDEPENDENT, HIGH-QUALITY, FULLY_SERVICED SELF_CATERING FLATS / SERVICED / APARTMENTS **** NEW, NEW, NEW **** Close-by the city-wall's and just a short 10/15 minute walk to York city-centre and Minster, Poplar House Apartments are situated in an inner-city conservation area with private parking. Each of the individual, self-contained and private first floor apartments have been immaculately and tastefully furnished. **** Each apartment consists of a large and airy double or family-configured bedroom (with garden views and a king-double or multi single-bed options), that are suitable for 2 adults and 2 free-stay children to 16 years (Note: Cot's available), or 3 (2 + 1) adults, a full-sized bathroom with individual shower, a large reception-hall, a fully equipped multi white-goods kitchen, and a large and comfortable integrated lounge and dining area with fireplaces. **** Crucially, for inner-York visitors, Poplar House has its own private off-road, front-of-house, and secure on-site multi-spot (free) parking for all its residents. Perfectly situated for city visitors the serviced apartments are also conveniently just a 8-10 minute stroll to York Railway Station (and the nearby internationally acclaimed 'National Railway Museum'), as well as the big new York sight-seeing 'Eye' / 'Wheel', about the same distance to York Racecourse and Grandstand on the Knavesmire, and in the other direction towards York City-centre itself. **** TERMS AND CONDITIONS: 2 ADULTS and up to 2 free CHILDREN (to 16 years of age).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Kids stay free
Books, DVDs, music for children
BBQ facilities
Baggage storage
Self-serve laundry
Parking
Wifi
Highchairs available
Non-smoking hotel
Washing machine
Room features
Soundproof rooms
Dining area
Fireplace
Seating area
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Separate dining area
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
Residential Neighbourhood
Languages Spoken
English, German, Serbian

Location

64 Scarcroft Road, York YO24 1DD England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
Leeds-Bradford Airport
23.7 mi
See all flights
Doncaster Sheffield Airport
33.2 mi
See all flights
150Reviews3Q+A12Room tips

Reviews
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Traveller rating
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Detailed Reviews
Midlandsvegetarian wrote a review Apr 2022
Warwickshire, United Kingdom
5.0 of 5 bubbles
Second time we have stayed. Well located within 5-7 mins walk of Michelgate. Highly unusual to find somewhere with free parking this close to York. You can walk to everything so easily from here. The apartment is like a home from home. Plenty of towels, welcome pack( milk, eggs, bread,teabags, butter and jams). Lots of welcome touches like shower gel, shampoo and conditioner, well equipped kitchen including small dishwasher and washing machine. Generous sized lounge and dinning room. It was very clean when we arrived and well presented. Booking direct with owner was easy to do and they are quick in responding to any questions. Wouldn’t hesitate to recommend this apartment. We stayed in apartment 2-there are two apartments upstairs of similar size.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 17 Apr 2022
Hi Midlandsvegetarian, Thank you for your very kind review! It's so nice to hear that you have enjoyed your stays so much. Take care, Shaun & Lilian
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Guy B wrote a review Feb 2022
Maryport, United Kingdom
5.0 of 5 bubbles
My wife and I stayed here for three nights over school half term. We were delighted when we arrived to see how nice the apartment was. Everything was clean and there was everything we could need for our stay. The bed was huge, which was a relief as the last few B&Bs we have stayed in have had the most basic of double beds and we struggled to sleep. Not a problem with that here.

What really made the apartment was the little touches throughout, such as the Nespresso machine with capsules provided, the eggs, bread, milk and butter and loads of other things including stuff we didn't need but it was nice to see, such as a load of picnic equipment in case we'd wanted to take a picnic in a park (not this time as it rained for our whole stay!)

The location of the apartment was excellent, as it was only a ten minute walk to the centre and 15-20 minutes to most things you'd want to go to for a holiday.

The only thing I would say was a minor issue was how cold it got during the night. I guess this comes down to the type of house that it is in and there's not too much to be done about that, other than jump up out of bed and pump up the heating or grab the extra blankets or duvets that were squirrelled about the apartment.

Highly recommended and we will definitely go there again if we visit York.
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Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 17 Feb 2022
Hi Guy, Thank you for your kind review! It's very much appreciated. Cheers, Shaun (& Lilian)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hollydog1 wrote a review Jun 2021
Bury St. Edmunds, United Kingdom
5.0 of 5 bubbles
Fantastic apartment for 2 adults and 1 child. Extremely clean and very well equipped and convenient to York and attractions. Excellent communication from owner. On arrival there was bread, milk and eggs as well as tea and coffee for breakafst which saved us having to buy anything. Cannot fault these apartments and will definitely stay agin when visiting York. Thank you for an enjoyable stay!
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 3 Jun 2021
Hi Hollydog1, Thank for your very kind review! We look forward to maybe having you stay once again! Take care, Shaun, & Lilian
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Matt T wrote a review Jul 2021
Ipswich, United Kingdom
5.0 of 5 bubbles
Stayed for 4 nights and was very happy, the apartments are very roomy, quiet and clean. Complimentary eggs and muffins is a great touch and the hosts were nice and informative. The city is only a 10/15 minute walk and is easy to get too would reccomend staying here.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 14 Jul 2021
Hi Matt, Thank you for your very kind review! Cheers, Shaun (and Lilian)
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phil wrote a review Nov 2022
Birkenhead, United Kingdom
5.0 of 5 bubbles
Cannot recommend this accommodation highly enough. Spent two nights. Large living room/dining room. Separate bedroom. Fully equipped kitchen, including small dishwasher, washing Maxine, microwave & cooker. Everything you might need is provided. Welcome pack includes fresh bread, eggs , jams, butter. Milk , tea & coffee provided. Excellent location with private parking.Lilian very friendly & welcoming.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
borosi2015 wrote a review Dec 2021
Middlesbrough, United Kingdom
5.0 of 5 bubbles
Excellent stay, very polite greet & showed to apartment no.2.
Bread, eggs, milk, jam, butter etc all provided, even arranged for the eldest daughter to stay the night, as she was meeting us the next day.
Lovely clean apartment with all the requirements needed, would definitely stay again.

Parking available on the front hardstanding & very convenient, about 10 - 15 min walk to city centre.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina612512 wrote a review Apr 2023
Cirencester, United Kingdom
1.0 of 5 bubbles
Pillows were yellow, badly stained!
Despite ringing mobile and ring doorbell, no one responded for some while! The following day other guests were also kept waiting so long, I invited them to use our facilities!
My family visited and were disgusted at how the manager spoke to me, after I offered to strip the beds, something I usually do when staying anywhere, to save housekeeping time!
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Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Check pillows and don’t expect to be welcomed in a timely manner!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 11 May 2023
I refer to the recent review, and offer my comments: Your Review “There was no one to meet us, despite letting her know arrival time, ringing the mobile phone a couple of times and the ring doorbell. A German couple waited outside so long, we offered them the use of our toilet. Again, we all rung the mobile and ring doorbell several times! My daughters were upset at the ‘curt’ way I was spoken to by the owner, when I’d offered to strip the beds for housekeeping, like I always do! The pillows were disgustingly yellow with no pillow protectors. We were too afraid to look at the mattresses 😢, despite paying nearly £150 p.n.” I would comment as follows: ~ The German couple (PeterJ, Booking.com), had arrived 2 hours early. They then phoned me in London to tell me. I told them to ring Lilian’s Apt (No.3), however, Lilian was in Apt No. 1 discussing a new boiler with a Gas Fitter/Plumber. The German guests were in no way upset just anxious that they had arrived 2 hours early, as can be appreciated! I spoke to them at some length. They loved the apartment and their stay (see their review on B.com!). ~ Our mattresses (and beds) are brand new (if you wish I will send you a copy of the receipts). I’m not sure of the pillows (I am currently in London), but you will note from the following booking from Hannah, GB, Booking.com a few days prior, that she loved the apartment and of course Lilian! This is typical of our reviews. You are welcome to see this review on Booking.com, (12th March 2023), as well as 100’s of others (and of course those on Expedia!). ~ We have been in business over 10 years and have never had any problem such as you seek to imply, and with many National awards, and 1000’s of positive reviews! ~ As experienced operators, I do think that you are very much something of the issue here with your attitude. ~ For example, your 3-day stay was £364.49. Saturday was £148.49, and Sunday and Monday were £108 per night. This is very nearly £100.00 difference from what you stated to Expedia. There was also a £30 per night per adult for the extra adult stay - as you were pre-informed. ~ Your original booking was for 2 adults and 2 children under 16, and this was chopped and changed repeatedly. Your children are not under 16. Children under 16 of course stay free. Hannah, GB review (B.com) “The apartment was very clean, tidy and spacious. Lilian was very welcoming showed us where everything was and how to work things gave us directions could contact her at any point if needed. Lovely touch of fresh milk, eggs and bread for breakfast the following morning. Within the apartment, there is already coffee, tea and sugar and also a coffee pod machine. Equipped with washing machine and dishwasher. The bed was super comfy even checked where the pillows were from before I left as I now want to purchase some (Marks & Spencer). The location was perfect as you are a 10-minute walk from York town centre or a few pounds in an Uber that picks you up from right outside. Lilian provided us with a map and marked exactly where we were and marked directions on how to get into the town centre. Excellent value for money compared to the cost of hotels in York. You have access to free Wi-Fi in the apartment also with a range of leaflets for different attractions in York. Would definitely stay here again if we were to visit York. Thanks, Lilian!”
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jld88k wrote a review Feb 2022
Leeds
5.0 of 5 bubbles
Fantastic, clean well equipped accommodation. Excellent location , just a short stroll into the city centre. The hosts were really friendly and accommodating. Allowed us to park our car in advance of our check in time and also met us to let us have a key early too. The apartment was modern and comfortable, like a home from home. Super comfy beds. We weren’t expecting any food provisions and were really grateful and pleasantly surprised to find tea, coffeee, milk, bread, jam butter and eggs, so we could make a breakfast in the morning. We had a fabulous stay
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 1 Mar 2022
Hi jld88k, Thank you for your very kind review! It's nice to hear you enjoyed your stay so much!! Take care, Shaun & Lilian
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Louise S wrote a review Jun 2021
5.0 of 5 bubbles
We really enjoyed our two nights at Poplar House. The hosts were friendly and met us at the door, offering advice and directions into town. The location is excellent- just a short walk into the centre of York which was easily manageable for our kids. There's a park beside the apartment which is ideal for children as there's plenty of equipment and also space for picnics and ball games. We loved York for a family trip - there is just so much to do and we will definitely be back. We all slept well at Poplar House and thought the amenities offered at the flat were just right. The eggs, breakfast muffins, chocolates and bottle of bubbly for our anniversary were such a lovely touch too. Thanks for your hospitality!
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Date of stay: June 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 16 Jun 2021
Hi V8392QYlouises, Thank you for a kind and thoughtful review! Take care, Shaun & Lilian
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Diane W wrote a review Sept 2023
Kendal
5.0 of 5 bubbles
We stayed here for 2 nights and it was a real home from home. Very well equipped with everything you needed and spotlessly clean. Comfy bed - had a great nights sleep no noise at all. Situated in a very nice area and about a 10 minute walk to the river and then another 10 minute walk to Minster area but didn't seem that long as plenty places to see on the way. We walked out in the evening and got an uber home which worked out about £6 from near the Minster. Would definitely stay here again - was perfect for our needs
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shaun Clark, Owner at Poplar House Serviced Apartments
Responded 12 Sept 2023
Hi Diane, Thank you for your lovely review! It's much appreciated!! Take care, Shaun & Lilian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Shaun Clark
York, United Kingdom1 contribution
Sorry, all booked up.
Answer from Shaun Clark
York, United Kingdom1 contribution
Hi Trina, Yes, each apartment has a king-sized bed as well as 2 Jay-Be single beds. We mostly try an put family groups in Apt. No. 2 as it has no wardrobe in the bedroom (it is built-in in the Apt. hallway), and so it has a bit more room. We can do 2 kids in No. 1 but it is a bit of a squeeze. If you can find our own Website Online there is much more info about us there (... I'm not too sure I can give it out on TA's Website!). Cheers, Shaun
JoanDiette asked a question Oct 2014
Los Angeles, California
Is there a washer/dryer available?
Answer from Shaun Clark
York, United Kingdom1 contribution
Hi Joan, We have a washing machine in each apartment as well as a 'Shelia Maid' drying rack (... Google it). There is also a collapsible drying rack. We get many guests from Australia, New Zealand and the USA, and the set-up is well received! I shall have to put a new pic on our own Web-site! Cheers, Shaun
florida7Edinburgh wrote a tip May 2023
Edinburgh, United Kingdom51 contributions82 helpful votes
5.0 of 5 bubbles
"If getting city tour bus stop opposite scarcroft road is pickup point."
Read full review
Christina612512 wrote a tip Apr 2023
Cirencester, United Kingdom21 contributions8 helpful votes
1.0 of 5 bubbles
"Check pillows and don’t expect to be welcomed in a timely manner! "
Read full review
ChrisBram2014 wrote a tip Sept 2019
Nottingham, United Kingdom129 contributions66 helpful votes
5.0 of 5 bubbles
"Either apartment is great.."
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Journey07465747529 wrote a tip Nov 2018
1 contribution
5.0 of 5 bubbles
"Spacious for a family of 4 (2 adults, 2 teenagers) "
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Leannevh wrote a tip Jun 2017
Adelaide, Australia3 contributions1 helpful vote
5.0 of 5 bubbles
"Just relax and enjoy! "
Read full review
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PRICE RANGE
£111 - £161 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
2
Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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POPLAR HOUSE SERVICED APARTMENTS - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Poplar House Serviced Apartments
Which popular attractions are close to Poplar House Serviced Apartments?
Nearby attractions include The Bar Convent Living Heritage Centre (0.2 miles), Everyman Cinema York (0.2 miles), and City Walls Experience At Micklegate Bar (0.3 miles).
What are some of the property amenities at Poplar House Serviced Apartments?
Some of the more popular amenities offered include free wifi, free parking, and self serve laundry.
Which room amenities are available at Poplar House Serviced Apartments?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Poplar House Serviced Apartments?
Guests can enjoy barbeque facilities and free instant coffee during their stay.
Is parking available at Poplar House Serviced Apartments?
Yes, free parking is available to guests.
What are some restaurants close to Poplar House Serviced Apartments?
Conveniently located restaurants include Delrio's Cellar Restaurant, Cafe La Tazzina, and Valentino's.
Is Poplar House Serviced Apartments located near the city centre?
Yes, it is 0.2 miles away from the centre of York.
Are any cleaning services offered at Poplar House Serviced Apartments?
Yes, self serve laundry and a washing machine are offered to guests.
Which languages are spoken by the staff at Poplar House Serviced Apartments?
The staff speaks multiple languages, including English, German, and Serbian.
Are there any historical sites close to Poplar House Serviced Apartments?
Many travellers enjoy visiting York Cold War Bunker (1.0 miles), Merchant Adventurers' Hall (0.7 miles), and Holy Trinity Church (0.8 miles).
Does Poplar House Serviced Apartments have any great views?
Yes, guests often enjoy the city view available here.
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