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New Holgate
106-108 Holgate Road, York YO24 4BB England
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Avg. £128 /night, 9/17 - 9/18
£251
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£89
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5.0
#36 of 53 hotels in YorkLocation
Cleanliness
Service
Value
Stay at York’s newest boutique townhouse hotel, New Holgate. Perfectly located in Holgate, just a 10-minute walk from York railway station and the city centre’s leading attractions, New Holgate is a Grade II listed Victorian townhouse that marries modern sophistication with rich history. Built in 1848, this traditional townhouse has been transformed to showcase raw elements and finishes amongst its original features, creating a stylish retreat for guests. Arranged over four floors, our 12 beautifully styled en suite rooms include double suites, luxury suites, and duplex family suites, all individually designed for a unique experience. For the complete comfort of our guests, each room features Hypnos beds, large flat-screen TVs, and locally sourced toiletries. And for those travelling with a furry companion, you’ll be pleased to know that dogs are welcome, too! The interior, designed by the award-winning, Yorkshire-based Studio Two Interiors, incorporates vibrant colours and fabrics, adding timeless details that honour the guesthouse's storied past. New Holgate offers sophisticated dining options and lounge areas, including a contemporary outdoor courtyard where guests and residents can savour drinks and host events, especially during the Summer. Whiskey connoisseurs will revel in the ambience of our Whiskey Lounge, a haven where an extensive collection of fine whiskies awaits to be savoured and appreciated. New Holgate is an ideal choice for those seeking a stylish and relaxing haven within easy reach of many of York’s leading attractions, such as the majestic York Minster, a mere 20-minute walk away. Additionally, with close proximity to major road networks and private parking on site, the hotel caters excellently to guests visiting from nearby cities like Leeds and Manchester. Discover the perfect combination of history, comfort, and style at New Holgate – where every stay is an experience to remember.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Car park
Wifi
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Wine / champagne
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Washing machine
Room features
Blackout curtains
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Room service
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Location
106-108 Holgate Road, York YO24 4BB England
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Leeds-Bradford Airport
23.4 mi•
See all flights
Doncaster Sheffield Airport
33.4 mi•
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Car Hire
179 Restaurants
within 0.75 miles
Reviews
5.0
37 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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New Holgate hotel's stylish and comfortable rooms are a hit among guests, who appreciate the property's chic decor and welcoming atmosphere. While the rooms and bathrooms are consistently commended for their spotlessness, some visitors mention a need for better storage and improved soundproofing.
Despite the hotel's elegant amenities being well-received, the experience is sometimes marred by additional fees, including high parking costs, which can affect the overall value of the stay. Service is generally regarded as attentive and the staff eager to help, although occasional lapses in responsiveness have been noted.
Atmosphere
Stylish
Rooms
Stylish
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
The room was lovely with a beautiful bathroom and they were very accommodating when we got there early letting us use a private room to get ready for York races because check-in wasn’t until 4pm. On returning from the races the man with long hair on reception was so rude to us demanding a credit card when we had all ready paid for the room and spoke to staff earlier. He was argumentative and said no credit card no room! It was late at night when we returned and been drinking and had to walk a mile to the accommodation no taxis available to be greeted by this very rude man. Only other thing to had was no milk in the room to have tea or coffee and biscuits would have been a nice gesture paying £200 a night
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip: Parking an extra £15 and bring some sachets of milk, kettle 2 teabags provided 2 coffee sachets
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from York New Holgate, Guest Services / Front Office at New Holgate
Responded 2 Aug 2024
Good Evening, Thank you so much for taking the time to leave us your feedback, as a new business we are always looking to hear all of our guest's experiences, and take this into account for our future services. Please accept our greatest apologies that we were not able to meet the standard we always strive to achieve, it is our intention to be as accommodating as we possibly can to all of our guests, and I can only apologise that were not able to do so at this time. I am so glad to hear that you enjoyed the rest of your experience with us and if you are visiting York again, that we have the opportunity to welcome you back. However, one thing to note for any future reference is that the reason we use the credit card is, it is part of our policy as a pre-authorisation payment for everyone who stays with us. Which is mandatory; however, in future we must look into bettering our wording as this is not a way in which we would like to come across. Kind Regards, Charlotte and New Holgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent boutique hotel, the star attractions were the friendliness and helpfulness of Gessica and her staff throughout our stay, the tasty breakfast (the chef was Italian which explains a lot!) and the excellent shower!
During our two night stay the staff went ‘above and beyond’ for example when it was cold and rainy we were offered a lift to the station! In fact we walked there but no large hotel would even think of it. There are bus stops right outside the hotel but it is also only just over 20 minutes to walk into town which is what we did.
We liked the hotel’s emphasis on sustainability with local produce for breakfast and organic toiletries.
Our room was spotless and very warm on arrival. Some minor issues were: the hot and cold taps in our room were not marked, the sink was small and the shower area could have done with soap dishes and hooks. The bed was on the small side and there was little wardrobe. But the building is also Listed so there may be some constraints and these issues apart, it was still an excellent hotel which had just had a refit. Thanks to Travelzoo for this deal.
During our two night stay the staff went ‘above and beyond’ for example when it was cold and rainy we were offered a lift to the station! In fact we walked there but no large hotel would even think of it. There are bus stops right outside the hotel but it is also only just over 20 minutes to walk into town which is what we did.
We liked the hotel’s emphasis on sustainability with local produce for breakfast and organic toiletries.
Our room was spotless and very warm on arrival. Some minor issues were: the hot and cold taps in our room were not marked, the sink was small and the shower area could have done with soap dishes and hooks. The bed was on the small side and there was little wardrobe. But the building is also Listed so there may be some constraints and these issues apart, it was still an excellent hotel which had just had a refit. Thanks to Travelzoo for this deal.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 15 Mar 2024
Hi there, Thanks very much for taking the time to give us a review - we are so happy to see you had a great stay with us. I hope we have the pleasure to welcome you back soon! Positively yours, Ioannis Dimitroulias Assistant General Manager New Holgate Hotel, York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nice place to stay.
Very cool rooms clean and contemporary with adequate space in the King room, breakfast was excellent with Gluten free options available.Staff polite we would return however we would request a room at the back as it’s on a very busy road and can be noisy. Parking at the back which is a real advantage and only a ten minute walk to York city centre.
Very dog friendly.
Very cool rooms clean and contemporary with adequate space in the King room, breakfast was excellent with Gluten free options available.Staff polite we would return however we would request a room at the back as it’s on a very busy road and can be noisy. Parking at the back which is a real advantage and only a ten minute walk to York city centre.
Very dog friendly.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 29 Mar 2024
Thank you for coming to stay with us and taking the time to leave us a review. We hope to welcome you back again soon. If you book with us directly for next time, please let us know and we would be more than happy for you to stay in one of our rear-facing rooms. Many thanks, Charlotte.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very well decorated and our room was well equipped with tea, coffee and a great big telly. The bed was really comfortable.
But the suite was in the basement and was nothing like the pictures on Booking.com and didnt have the amenities listed on there. I also felt like there had been a flood as the skirting boards looked damaged.
There was hardly any storage in the bedroom for clothes or toiletries, in fact we had to keep everything in the suitcase.
We could hear everything in the rooms above us and as we were below reception the noise started early.
I did mention the noise and was offered another room which as we had booked a suite wasnt suitable. I was told on checking out that the £50 charge for parking woulld be refunded but this hasnt happened.
You had to request cleaning which we werent told about and you had to request each time which just seems like a money saving option.
Also the toilet space was very limited.
But the suite was in the basement and was nothing like the pictures on Booking.com and didnt have the amenities listed on there. I also felt like there had been a flood as the skirting boards looked damaged.
There was hardly any storage in the bedroom for clothes or toiletries, in fact we had to keep everything in the suitcase.
We could hear everything in the rooms above us and as we were below reception the noise started early.
I did mention the noise and was offered another room which as we had booked a suite wasnt suitable. I was told on checking out that the £50 charge for parking woulld be refunded but this hasnt happened.
You had to request cleaning which we werent told about and you had to request each time which just seems like a money saving option.
Also the toilet space was very limited.
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip: Avoid St Pauls Suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from York New Holgate, Guest Services / Front Office at New Holgate
Responded 30 Jun 2024
Please accept our greatest appreciation for leaving us a review. All feedback we receive at New Holgate is very important to us. We apologise heavily for any inconvenience you may have faced during your stay, in all of our rooms we do provide an open wardrobe section with railing and hangers; however I can understand that if you are bringing a larger amount of luggage that there may not be enough for you, but we do always have spare hangers on reception should you need any more. We do have two suites within the property, the majority of pictures on site are of our other suite, as the room that yourselves stayed in was under development until recently and was the last to open out of all of our rooms, which is why there are less images online. We are always happy to offer room refreshments at any point. Nevertheless, as we are a sustainable hotel, we seek to limit any emissions and waste where possible, for example excess linen that may not necessarily need replacing if it has not been used. In future if you are in York, we would love to have you back, but if you let us know at the start of your stay that you would like room refreshments every day this would avoid you requesting each day, and we would be more than happy to oblige. Regarding your refund, please make sure to give us a call or an email and we will make sure this is set in motion for you. Regarding the noise level and toilet space, as we are a listed building we are extremely limited as to any alterations we can make and on any other day we would be happy to move you into our other suite but as we have been very busy in recent times, I apologise that we were unable to do so. But I would like to thank you once again, as all your comments are appreciated and will be brought forward for our future service. Kind Regards, Charlotte and New Holgate Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perhaps one of the most disappointing hotel stays I've ever had. The room itself is beautiful and very aesthetic but thats perhaps where the positives end. The room we were put in was right by the front door which would be absolutely fine if the room was remotely sound proof. We were woken up so early on the Sunday of our stay owing to guests leaving early. We could hear every word spoken by concierge/guests and hear every time the bell rang. There felt like a distinct lack of privacy given this. Given we came for a relaxing weekend away we woke up earlier than we would mid-week for work. There was no discount for staying in this room. I told the lady on reception when I left about just how disappointed I was with the room and she seemed uninterested simply saying sorry. There was also an issue checking in. We waited for 15 minutes with another guest behind also waiting. I tried ringing the front desk and ringing the bell multiple times but no-one came. There were also no towels in our room and the chain to bring down the blinds snapped. The curtains do not shut fully and leave a gap between them letting light in. In short, if you want a hotel that favours style over substance this is the one. For us however we wish we'd have stayed somewhere else.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 22 Feb 2024
Thank you for reviewing your experience at New Holgate in York. We appreciate your feedback as we look to make improvements on the guest experience. Unfortunately, as a Grade 2 listed building we are quite limited in terms of the infrastructure, so I hope you can appreciate that this is quite challenging for us in some cases. Thank you for bringing your concerns regarding the service level to our attention. We certainly did not meet our high-level expectations during your stay, and we apologise for the lack of attention. Thank you for choosing New Holgate Hotel for this stay. Warm Regards, Ioannis Dimitroulias, Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited New Holgate with my partner following the recent refurb and the decor was stunning. The room and bathroom were elegant, luxurious and stylish and both were absolutely spotless. Food and service was 5* and every need was taken care of. We both loved that all the produce is sourced from local businesses and they are clearly pay attention to the little details down to luxurious toiletries and tasty chocolates in the room. Looking forward to visiting again next time we are in the area!
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Make sure to check out the cosy whiskey lounge downstairs after a night out!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 5 Dec 2023
Good afternoon, Thank you for leaving us a review. I'm very glad you like the decor as we have all worked very hard to get everything to the standard we have been looking for. Sustainability is one of our top priorities here, and are glad to see that it is appreciated! We look forward to hearing from you again soon! Kind regards, The New Holgate team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 2 nights and would highly recommend this hotel as a place to stay. It’s approximately a 15 minute walk from the city centre and is in a nice quiet setting.
There are 12 rooms over 4 floors all beautifully decorated, the staff are very friendly and helpful, nothing is too big a task for them.
The breakfast is amazing and I highly recommend anyone staying there to ensure they have it.
Will definitely stay there again!
There are 12 rooms over 4 floors all beautifully decorated, the staff are very friendly and helpful, nothing is too big a task for them.
The breakfast is amazing and I highly recommend anyone staying there to ensure they have it.
Will definitely stay there again!
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 2 Jun 2024
We enjoyed having you stay with us. Thank you for such an awesome review. We are thrilled you enjoyed your stay. Looking forward to having you back again. Warm regards, Emily
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a one night stay and were not disappointed.
The staff were extremely helpful and courteous, our suite was beautifully presented and our breakfast set us up for the next day's walking around York.
Parking was easy at the back and available until 4pm the next day, thereby eliminating the problems of finding other parking after checking out. It is a comfortable 15-20 minutes walk in to the centre of York making it a convenient place to stay. The hotel has very tastefully and stylishly developed and we would have no hesitation in recommending it to others.
The staff were extremely helpful and courteous, our suite was beautifully presented and our breakfast set us up for the next day's walking around York.
Parking was easy at the back and available until 4pm the next day, thereby eliminating the problems of finding other parking after checking out. It is a comfortable 15-20 minutes walk in to the centre of York making it a convenient place to stay. The hotel has very tastefully and stylishly developed and we would have no hesitation in recommending it to others.
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Date of stay: January 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 16 Jan 2024
Afternoon Leslie, Thank you very much for taking the time to leave us a review it is greatly appreciated. The team is delighted that you enjoyed your stay with us and we hope to welcome you back again soon! Kind Regards, New Holgate Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went and stayed at New Holgate with my wife and I can honestly say that from the rooms to the staff and breakfast, it was fantastic.
The room was beautiful, the beds were comfortable and it really felt like a home away from home where we had access to Netflix etc on the television.
Nothing was too much trouble for the staff who were very attentive if we had a request. They even mapped out a route for us to explore York on the second day!
The breakfast was fantastic, thank you chef!
I would definitely recommend New Holgate for anyone looking to stay in York.
The room was beautiful, the beds were comfortable and it really felt like a home away from home where we had access to Netflix etc on the television.
Nothing was too much trouble for the staff who were very attentive if we had a request. They even mapped out a route for us to explore York on the second day!
The breakfast was fantastic, thank you chef!
I would definitely recommend New Holgate for anyone looking to stay in York.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 23 May 2024
We enjoyed having you stay with us. Thank you for such an awesome review. We are thrilled you enjoyed your stay. Looking forward to having you back again. Warm regards, Emily
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice boutique town house hotel just slightly outside the town centre but within walking distance of the main attractions in York. The staff are friendly and helpful. Rooms are light and comfortable. There is a good breakfast available and restaurants are within easy reach for lunch and dinner. Parking is available at the back of the hotel which is a big plus. Will come here again when we visit York,
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gessica giacalone, General Manager at New Holgate
Responded 18 Mar 2024
Thank you for taking the time to leave us this glowing review. We are so appreciative that you chose New Holgate in York for your stay, and delighted you enjoyed your experience. Thank you again, and we look forward to welcoming you back soon. Warm Regards, Ioannis Dimitroulias, Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi
Access to car park is a side street near the church on the corner it is easy to find.
You can check in from the rear car park, there is an entrance and patio area at the back of the hotel.
Be aware that car parking is tight and sometimes in the morning staff parking can block you in however it is usually just a case of letting them know.
No, it doesn't have a bar
"Parking an extra £15 and bring some sachets of milk, kettle 2 teabags provided 2 coffee sachets"Read full review
PRICE RANGE
£96 - £199 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holgate Bridge Hotel
LOCATION
United KingdomEnglandYorkshireNorth YorkshireYork
NUMBER OF ROOMS
12
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about New Holgate
Which popular attractions are close to New Holgate?
Nearby attractions include National Railway Museum (0.5 miles), Treasure Hunt York (0.7 miles), and Can You Escape? York (0.7 miles).
What are some of the property amenities at New Holgate?
Some of the more popular amenities offered include free wifi, room service, and a business centre.
Which room amenities are available at New Holgate?
Top room amenities include a flat screen TV, an additional bathroom, and blackout curtains.
What food & drink options are available at New Holgate?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at New Holgate?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to New Holgate?
Conveniently located restaurants include Casa Brazilian Rodizio, Karoo Bar & Kitchen, and Melton's.
Is New Holgate located near the city centre?
Yes, it is 0.5 miles away from the centre of York.
Are any cleaning services offered at New Holgate?
Yes, dry cleaning and a clothes dryer are offered to guests.
Are pets allowed at New Holgate?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does New Holgate offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at New Holgate?
The staff speaks multiple languages, including English and Spanish.