Booked Hotel prior to new Covid outbreak cancelled with 3 weeks notice ! They Ignored e mails and phone calls refused refund on a prior occasion advertised rooms they don't have !!! Wouldn't use this Hotel even if I was homeless avoid !
We were due to stay here and due to COVID and local restrictions were unable to travel. I requested to move out stay to a date later in the year (which was cheaper due to changing from a weekend to mid-week stay) but i made it clear i did not want any of the difference back but i just wanted to change the dates and Diamonds guest house refused. The man who answers the telephone line advised as York are not under any restrictions they do not have to move our stay to another date or refund (i didn't want the refund i just wanted to re book for later in the year) Wouldn't recommend to anymore due to this, you could have been a lot more helpful Diamonds Guest House but simply refused very disappointing!!!
Just returned from a 2nights stay at Diamonds guest house reasonably priced staff friendly and we had a free upgrade that we didn't ask for but was grateful as it was on the first floor.bus stop into town was just across the road and we got a taxi back on the night bed was comfortable and we had complimentary toiletries which was a nice touch would definitely stay here again cheap and cheerful
Have stopped at Diamonds for a few years ago without any problems until last year, when we arrived we had found out it was run by OYO chain and they didn't do breakfasts which we had paid for (just a basket of cereal and biscuits now) We was told someone should have told us but they never did but we didnt mind to much. When we left we booked again for this year and paid a deposit. In May this year i decided to check my booking online only to find out that it had been cancelled, i thought this was to do with Covid 19 but when i finally got in touch with OYO they had pulled out from running the hotel, I finally got hold of someone from Diamonds and was told when they re-open they would be contacting everyone who had booked with OYO to see if they want there booking. As we go to York races every year once i found out this was not happening i tried to contact Diamonds to get my deposit back but they failed to return my calls, texts, or emails. OYO gave me another number to contact them and i did get a reply after sending my details to them AGAIN i was told someone would look into this. This was nearly 3 weeks ago and they have gone back to not returning my calls etc. Im currently seeking legal advice in this matter. We have been a regular stayer at Diamonds but this is how they treat there customers then we will not be going back.…
This place was fine as somewhere to stay for a night. The decor is hurrendous and there were cobwebs and dust everywhere. The bed linen was clean and the beds were ncomfy but that about it. I would not pay more than £30 for a night. The shower was luke warm on the hottest setting which was ridiculous as it was freezing cold outside. the one food bonus is that it was a quiet place, maybe because no one else was there! I didn't have breakfast so can't comment on that. Would not return.