I stayed here for work purposes shortly after having to stay in the Croydon hotel. I discovered both hotels have the same issues which I’ll mention below but despite Croydon’s reputation it was this hotel I actually felt more unsafe in and the rooms weren’t to the standard of the Croydon hotel. The issues the hotels share are namely drugs problems and a poor breakfast offering. The hotel had cannabis users staying. You could smell it in the corridor and by the entrance to the hotel. I saw one person walking down the corridor with a joint in his mouth. There is no security and in both places an issue neither hotel seems to want to deal with. Secondly the breakfast have been the same and unacceptable in both hotels. It is a grab bag sometimes by Crushh but this isn’t consistent other times it’s a paper bag full of what I can describe as store cupboard scraps and not the breakfast advertised on their website. Now the ways this hotel is slightly worse than Croydon. There was a hole in one of the curtains, stains on the carpet and black hairs on the bathroom floor. The bathroom wasn’t as modern as Croydon and neither did it have the shelf space also in this hotel there was no safe in the room but there is a safety deposit box in reception. Another difference was that at times I actually felt unsafe here. There is a significant gap between the door and the floor so the room is always really light and you can see when people are outside your room. At nights I could tell there was a group of people outside of my room and it made me feel uneasy considering the blatant drug issue. As I’ve encountered the drugs problem and poor breakfast at 2 hotels of this chain I do believe it is this particular company and if possible I’ll be avoiding all Jury’s Inn Hotels in future.…
Appalled at the service you have provided to my family recently. What was supposed to be a happy weekend celebrating a stag do, we have followed guidelines and in line with this we have not attended the hotel due to a big spike in COVID-19 infections. As this was a last minute decision we couldn’t contact the hotel and then to be told we are a ‘no show’ so are not able to be refunded? What makes this worse is we have reached out several times to just be ignored. Considering the slogan is ‘stay happy’ my family are far from this. Sort it out and as recommendation do not book through this hotel. Will not be booking through Jury’s Inn again. I understand this is a tough time for everybody but the service that we have received is far from acceptable.
This was our first time staying at the Jury's inn at Nottingham and i was amazed by the kindness of the staff .They were so helpful when we arrived and the room was great and spacious.Up on our arrival i had emailed the Jury's inn team to ask if they could add anything to the room due to it being my boyfriends birthday and they did not fail to amaze me we had birthday banners around the room and two free drinks at the bar.I though these little touches were so kind and thoughtful i would without a doubt stay here again especially with the price being great as well .
1st time in this brand of hotel. I booked for the price( £55 for a twin room) as I just needed somewhere to get my head down. I contacted the hotel and asked for a free upgrade, which was given. The room was clean and looked fresh. New COVID measures were in place which gave added reassurance to the stay. The staff were friendly and professional. Can’t complain for the price
We used this hotel as a location to carry out some photographic work with my friend who is a model. The hotel is very high quality and all of the rooms are nice and clean. Facilities in the room are good with flat screen TV, tea & coffee making facilities and a large shower cubicle in the bathroom. The bar was open for takeout drinks and bar snacks but there was no restaurant or room service available due to current COVID-19 restrictions. I intend to use this location again without a doubt.