I had a reservation on Saturday 4th September. I went to speak to reception about my room being too hot and I was just met with staff that could not have cared less. I'd already been speaking to other guests on my floor who all said it was stuffy in their rooms. When I spoke to the staff they basically didn't want to know and dismissed it by saying they couldn't do anything. The thermostat is set and that was that. I pointed out there is no air flow in the room hence it being stuffy. The window was open but there wasn't much of an air flow and there was no natural air supply in the room Like you usually have in big buildings. I even joked about remove the window restrictor and I even had the tools in my car to do it. I did explain I knew it wasn't possible as I've managed a hotel before and knew the restrictions. I was told to leave the window open over night and it will cool down the room as the temperature drops outside. When I explained its noisy from the adjacent buildings and the street, how is someone supposed to sleep in that room when your choices are noisy or hot, I was greated with a shrug of the shoulders and a very childish roll of the eyes. Prem the guy behind the counter then told me he will refund me a my room and I can leave if I didn't want to sleep there. On a Saturday night at 7pm he basically told him I should leave and there are no other available rooms left in the hotel. I've come out to Nottingham for a night out and that's what you suggest. Yes because carrying my luggage around on a Saturday night is the best thing to do. This is when I got really annoyed as his attitude basically told me he didn't care. I asked for a manager as I wasn't getting anywhere with him. He refused and said there is no manager on site. He repeated this 3 times. When I questioned him further as why there wasn't a person of responsibility on site on a Saturday whilst they are serving alcohol he soon piped up and said ok it's me in charge. Did he just promote himself or was he avoiding the situation. By this point I was getting no real response from him and I walked off to my room to grab a few things. The reception was busy and a few people mentioned the same problem. As I returned the girl behind the bar with prem said to a friend on mine to take the refund and get a taxi back to Birmingham. Lucky I never heard that otherwise i would have confronted the staff on the piss poor standards towards a customer. Body language and attitude was of staff who don't take any pride In their jobs. The service provided was absolutely shocking. If you get constant problems then maybe this is where to start. The police in the reception automatically suggests it's a trouble hot spot. I decided booking with ibis due to the location and price point. I wish I paid the extra and gone somewhere else. The room was filthy. Marks on the walls (squashed bugs on the wall by the bed board and main light switch) as well as the massive spiders Web about the window. It's probably still there (room 316). From his total disregard to my concerns of the room to how they dealt with it was ridiculous. Even the young lad standing with his arms folded leaning against the back counter, laughing at the situation didn't help. I would like to discuss this matter with a member of the management team as I don't feel me trying to explain this paints a true picture of how disappointed I am. I have worked in the hospitality industry for over 15 years and never have I seen staff so unsympathetic.…
This is clearly one of the Ibis hotels that was last renovated a while ago. The rooms are tired, dirty and stained. I understand Covid is in force but my room was bleak, and not overly clean. Dust on top of some of the fixtures, dirty finger prints on the window and stains and marks on the walls and side of mattress. The hallways smelt of cigarette smoke and someone had pushed toilet roll into my smoke detector. The drinks selection in the rooms is cheap, I mean, who drinks Nescafé? I could only see two lifts and in the morning the one is used by housekeeping. Slept well, but not the best of hotels.
When checking into room it was noticed small red Mark's on outer duvet when pulled back it was revealed to be blood stains and a cigarette burn .we took pictures and went to reception to complain they offered to change sheets obviously the room had not had a complete clean and bed had just been remade
Travelled from Northern Ireland for a comicon. Hotel right in middle of Nottingham so good. Staff pleasent and helpful Room small but clean and adequate. All plusses so far but oh dear the bteskfast(which I paid extra for). First morning down at 8am eggs Rock hard and old as were beans bacon sausage hash browns and mushrooms. Said mushrooms also had alot of dried thyme all over it. There were pancakes and croissant but not many. Just awful. In a hurry so just left it and said nothing Sunday morning was worse. No eggs or hash browns or beans. Waited patiently and all arrived 'fresh'. Again stone cold and there were no pancakes or croissant to fill up on. I have stayed in many hotels and love my brekky I'm afraid I won't be back
Don’t pay your well earned money on this place. £130 for one night in a filthy room, dusty shelves and dirty un vacuumed carpets. Liquid stains on leather seat. Soap in shower topped up with water, stained and damaged furniture. At breakfast asked for scrambled eggs to be told abruptly “fried only with the buffet”… seriously bad choice of hotel. Overpriced by £100. 1st and last time at an Ibis hotel. Truly shocking! AVOID!