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The Milsom, Hotel & Restaurant

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Traveller (145)
Room & Suite (29)
Dining (15)

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About

#50 of 77 B&Bs in Bath
Location
Cleanliness
Service
Value
The Milsom is Bath’s newest bar and restaurant with rooms, where country retreat meets city chic in a Grade II listed building. Two-tone timber and original Victorian tile flooring set the scene for a relaxed atmosphere, while crackled leathers and contemporary artwork sit alongside the original features of the former bank building. Whether you’re looking for a glass of champagne and oysters after shopping, a place to celebrate a special occasion or a luxurious base to explore all that Bath has to offer, The Milsom caters to all. Our sophisticated restaurant and bar is the perfect spot to grab a bite to eat, offering a range of expertly prepared gastro-pub style food, made using quality sourced ingredients (including steaks from renowned Scottish butcher John Gilmour). The secret garden offers an idyllic escape to while away a sunny hour or two and the extensive wine and cocktail list will ensure you are well catered for as you do. With nine beautiful bedrooms atop this listed former bank, it’s also the perfect place to stay. Located on Milsom street in the heart of Bath, the team look forward to welcoming you.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Public wifi
Free breakfast
Bar / lounge
Restaurant
Non-smoking hotel
Private check-in / check-out
Breakfast buffet
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Room features
Telephone
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Historic Hotel
Languages Spoken
English
403Reviews4Q+A94Room tips

Reviews
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Maciek M wrote a review 20 Feb
6 contributions6 helpful votes
Room 4/5 Clean, nice view, really spacious Price 1/5 Sky is the limit like they say Localization 3/5 Really good localization, close to restaurants, bars Food in the restaurants 4/5 No parking nearby is the biggest problem. Spent a nice weekend there cant complain on anything
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Louise wrote a review Jan 2024
3 contributions
Absolutely amazing! We stayed in the hotel and had dinner and breakfast in the restaurant. All the staff we interacted with were so good, Rufus was brilliant and apologies I didn’t catch either of the 2 ladies named but they were also great. We will definitely be back, the food, room and drinks were all superb.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Greene King, General Manager at The Milsom, Hotel & Restaurant
Responded 17 Jan 2024
Hi R6974Hlouise, it's lovely to read your comments about your experience, I'll make sure to pass them on to the rest of the team. We're glad you enjoyed your time here, and look forward to seeing you again sometime soon! Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JadeKovacs wrote a review Jan 2024
Bristol, United Kingdom220 contributions135 helpful votes
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We visited The Milsom and found it relatively pleasant. The food was ok, though it's more upmarket and there wasn't much on the plate so I finished within 5 minutes of it being served! Great flavours however. There was a service charge of 12.5% and this is not mentioned on any of the menu's and we were not made aware of this. We were not asked if we'd like more drinks and during our time at The Milsom, we were just served our drinks and then our food. There wasn't much in the way of service and if I had noticed this charge before I'd paid- I would have asked to have it taken off. I don't agree to paying a charge if I didn't receive any outstanding service, so feel this should be made at the customers discretion- not something that is added automatically. The food and drink we're enjoyable, but we found this is more pricier than other GK establishments
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Be aware of 12.5% service charge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Greene King, General Manager at The Milsom, Hotel & Restaurant
Responded 13 Jan 2024
Hi JadeKovacs, thanks for taking the time to let us know how we did. We're sorry to hear we missed the mark in a few areas. We hope to see you again sometime soon to improve on your time here. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gigi T wrote a review Jan 2024
1 contribution
A group of us popped in for a quick drink to celebrate the birth of a friend’s child the other day! The team were great, really accommodating & the drinks were delicious! It’s a gorgeous venue, will be returning!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Greene King, General Manager at The Milsom, Hotel & Restaurant
Responded 9 Jan 2024
Hi Gigi T, we're glad to hear you enjoyed your visit. We look forward to seeing you again sometime soon! Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam88lv wrote a review Dec 2023
Wiltshire, United Kingdom17 contributions3 helpful votes
This was a large family booking for a 40th birthday. The meals were excellent every member of our group really enjoyed them. The restaurant decor very nice a really lovely place to chose for a special occasion. Some organisation goes into this and several emails sent regarding menu choice and numbers. Unfortunately the restaurant messed this up a bit, it was no big deal but frustratingly one of our parties meals got completely missed the staff were notified and when his meal finally came out (we did have to chase this) we had practically finished eating. The restaurant staff did not seem to chase this up and catching someone's eye very difficult even though apart from our group the restaurant was quiet. We thought overall the service lacked some direction and no one seemed in charge. However we would eat there again as it was lovely food, soroundings and friendly staff.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lauren Currie, General Manager at The Milsom, Hotel & Restaurant
Responded 2 Jan 2024
Hello Sam88lv, we appreciate you taking the time to leave us this feedback. We're glad to hear you enjoyed your meal, and we're so sorry about the mix up with the party numbers! We hope to see you again sometime soon. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stargazy91 wrote a review Dec 2023
7 contributions3 helpful votes
We came here for a work Christmas meal and the food was shockingly bad, we suspect the meals had been made days ago and reheated! Turkey, stuffing and roast potatoes were all rock-hard and dry. Several people had to send theirs back and when more turkey was brought out it was pink and undercooked! Some of us were left waiting so long for mains that others had finished by the time they arrived. Desserts were awful, the chocolate mousse in particular was the most unappetising sight, as if someone had tipped a chocolate yoghurt onto a plate. The cheesecake was inedible. The waiting staff were great, very friendly and apologetic, they were clearly embarrassed by how bad the food was and kindly took our drinks off the bill. It’s a nice venue, spacious with lovely decor, but the food was so appalling I will not be returning.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lauren Currie, General Manager at The Milsom, Hotel & Restaurant
Responded 14 Dec 2023
Stargazy91, we're disappointed to hear of the negative experience you had at The Milsom. Thanks for bringing this matter to our attention, we've taken your feedback onboard and have made changes in the kitchen to make sure improvements are made. We hope you'll consider us again in the future. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Faye M wrote a review Dec 2023
1 contribution1 helpful vote
Waiting staff were nice, but honestly the worst meal we’ve had ever. Meals were either cremated or dangerously undercooked. Dessert’s were a joke and looked like they had been made by a toddler. They need to sort the kitchen out or stop offering food until they can safely offer food. The stars are for the poor waiting staff, who were obviously embarrassed. Lovely decor.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lauren Currie, General Manager at The Milsom, Hotel & Restaurant
Responded 14 Dec 2023
Hi Faye M, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We've taken your feedback onboard and have made changes in the kitchen to ensure it doens't happen. We're sorry we missed the mark this time, and we hope you will consider us again in the future. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abigail A wrote a review Dec 2023
6 contributions2 helpful votes
Food was lovely but service was poor and needs improvement! We ate here last night after visiting the Christmas Markets, we had booked in advance. We were seated by what seemed to be the manager who made us aware of the dishes they were out of. Quite a while later the waitress came to take our order, our starters arrived before our drinks. Once we had finished the starters our drinks finally arrived however they were not what we ordered and the jug of water we ordered several times, we were still waiting on. The manager however did solve this quickly. Then our mains came out however the sides we had ordered failed to make it. There was only 3 of us so it wasn’t hard to remember. The restaurant was rather cold and lots of people were putting the coats on to eat including us which made it quite uncomfortable. It seems to be the waitress needs to pay more attention to detail to the guests orders and their time management needs to be improved. The food was lovely with no complaints however the service was rather poor and slow. What we weren’t aware of was the 12.5% service charge added to the bill which we felt was definitely not acceptable for the service we received. Overall the service needs a big improvement!
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip: Be prepared for slow poor service and they add a 12.5% service charge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Greene King, General Manager at The Milsom, Hotel & Restaurant
Responded 8 Dec 2023
Hi Abigail A, we work hard to provide a fantastic experience to everyone. So it's really disappointing to see that we clearly missed the mark this time. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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scubabath wrote a review Dec 2023
Hue, Vietnam10 contributions1 helpful vote
Very disappointing visit. Waitress was very disinterested, and not even commenting when two of our party were unable to eat their meals. The restaurant was very cold as we were sat underneath an air conditioning unit which was blowing cold air. Apparently they were unable to raise the temperature at all, so several people resorted to putting their coats on. We will not be back.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Greene King, General Manager at The Milsom, Hotel & Restaurant
Responded 8 Dec 2023
Fay J, it is really disappointing to hear that your experience was anything less than great, and your feedback will be taken on board. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel M wrote a review Dec 2023
Ashford, United Kingdom83 contributions50 helpful votes
This has the potential to be a lovely hotel however we felt a few bits let it down. The room we had was number 3 on the second floor lovely room and great bathroom with freestanding bath. However the room was very dark even with lights on could do with another light / lamp it’s also opposite what appears to be a club and both nights we were woken up by patrons leaving. The towel didn’t work in the bathroom and the curtains were hanging down which we reported. Breakfast was very nice but I think the manager needs to work in his communication skills when we booked in he said breakfast is from 8 we are early risers and that was great Saturday and perfect to get up and off by 9 Sunday as we have a long journey however at 8:10 we were informed it was 9! Having returned at 9 it took 50 mins to get our breakfast! Bath was especially busy due to the markets and was a great atmosphere but it was also hard to get into bars as they were so busy so it was also a shame the mgr didn’t mention as a resident of the hotel we may have to book a table for a drink in the hotel bar! Overall a lovely weekend I think it was over priced for the quality at the service mainly by the manager (we assume) the female staff were all really helpful
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Greene King, General Manager at The Milsom, Hotel & Restaurant
Responded 8 Dec 2023
Hi Rachel M, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback and this has been taken on board. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Team Milsom
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£129 - £170 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Milsoms Hotel
LOCATION
United KingdomEnglandSomersetBath
NUMBER OF ROOMS
9
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THE MILSOM, HOTEL & RESTAURANT - Updated 2024 (Bath)

Frequently Asked Questions about The Milsom, Hotel & Restaurant
Which popular attractions are close to The Milsom, Hotel & Restaurant?
Nearby attractions include The Roman Baths (0.3 miles), The Drawing Rooms (0.2 miles), and Treasure Hunt Bath (0.3 miles).
What are some of the property amenities at The Milsom, Hotel & Restaurant?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Milsom, Hotel & Restaurant?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Milsom, Hotel & Restaurant?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Milsom, Hotel & Restaurant?
Conveniently located restaurants include Crescent Restaurant & Bar, Cappadocia Mediterranean Restaurant, and The Circus Restaurant.
Is The Milsom, Hotel & Restaurant located near the city centre?
Yes, it is 0.06 miles away from the centre of Bath.
Are there any historical sites close to The Milsom, Hotel & Restaurant?
Many travellers enjoy visiting The Roman Baths (0.3 miles), Bath's Old Orchard Street Theatre (0.4 miles), and Bath Abbey (0.3 miles).