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#1 of 5 Hotels in Wells
Certificate of Excellence
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813 Reviews from our TripAdvisor Community

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Showing 798: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

This is a lovely hotel right in the middle of Wells. There is a view of the cathedral from the lounge and local shops and the market are just down the street. The rooms are modern but the building is old and full of character. I would thoroughly recommend. I booked through central booking and was offered £136. I said... More 

Thank crook_pencoed
A TripAdvisor Member
Reviewed 5 days ago NEW via mobile

Had my 50th here at the weekend, the venue and service were absolutely brilliant. Thank you for making it so memorable, I will certainly be recommending it. The views of the Cathedral are stunning and Wells itself is just a beautiful city. I will be returning without a doubt.

Thank A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 6 days ago NEW via mobile

We couldn't have been more pleasantly surprised at our fortune. A fantastic weekend with a beautiful room and delightful staff who were genuinely helpful and friendly. Hotel is quirky with an amazing selection of gin!

Thank Donna J
Bath, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

My wife and I took a short break at the hotel to take advantage of the opportunity to see the illuminated carnival in the City, on Friday evening. The room was very comfortable, the staff we met were all friendly and helpful. We had booked B&B, but had dinner on each, of our two days stay, in the restaurant. We... More 

Thank John Brian E
South of England
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago via mobile

We stayed here for a short break and I'm so pleased I picked this hotel which is situated in the centre of Wells. Each member of staff was friendly and the hotel had a comfy feel about it. We booked for half board and the food was excellent. At breakfast there was a choice from both the Continental and the... More 

Thank anji_7
Chulmleigh, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

The location is very good, center of Wells convenient for cathedral, bishops palace etc. also the market and the town with all Wells has to offer. The room was spacious and comfortable, the staff were welcoming, despite a minor issue with dining time. The food I enjoyed, some unusual selections but nicely cooked and presented. However I would warn you... More 

Thank Trevor H
London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

This is the 2nd time we've stayed at Swan Mews (which are the self catering apartments located behind the Swan Hotel - for some reason I can't seem to review the apartments seperately) I traveled to Wells with my husband and my brother to visit friends and see the sights of this beautiful part of the country. We chose Swan... More 

Thank ghayet-patino
Lee-on-the-Solent, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

We have stayed here on many occasions including Christmas and new year. it is a beautiful old hotel but with all mod cons you would expect, staff are always so attentive nothing is ever to much trouble. The food is excellent cant say we have ever been disappointed in any way.

1 Thank solent_man
Bristol, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

We were here for three nights as I was singing services in Wells Cathedral. The Hotel and Cathedral are conveniently opposite each other within a three/four minute walk. We had a very nice room on the first floor, our only complaint in this regard, was that the bedside lighting was not very good for reading. That aside we had a... More 

1 Thank Peter L

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 

Additional Information about BEST WESTERN PLUS Swan Hotel

Address: 11 Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Price Range: £98 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Swan Hotel 3*
Number of rooms: 53
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Also Known As:
Best Western Wells
Wells Best Western
BEST WESTERN PLUS Swan Hotel Wells, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Swan Hotel staff and other travellers.
2 questions
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Blackwood, United Kingdom
14 days ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 48 has a walk-in shower, but has three flights of stairs to reach it. Nice lounge with tv, and another in the bedroom.”
 of 5 bubbles alanl58_10, 30 Oct 2016 | Read review
“There is no lift so ask for a ground floor room if you are old like us”
 of 5 bubbles A5401ZMandyh, 29 Oct 2016 | Read review
“We loved being at the front with cathedral view.”
 of 5 bubbles lizandianp, 25 Oct 2016 | Read review
“Room 30 had virtually no sound insulation. Avoid!”
 of 5 bubbles FreelancerLondon, 22 Oct 2016 | Read review
“The rooms in the coach house block are sheltered from the road, and therefore quiet (apart from discos and rattling windows!)”
 of 5 bubbles 697jeremyn, 20 Oct 2016 | Read review
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