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Best Western Plus Swan Hotel

PricelineUS$162*
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#1 of 6 Hotels in Wells
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$189*
US$162*
Great Deal
US$166*
US$166*
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Best Western Plus Swan Hotel
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894 Reviews from our TripAdvisor Community

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Showing 875: English reviews
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Reviewed 3 days ago NEWvia mobile

We were here for a short stay, which coincided with the two best days of the year so far. The hotel is situated on a busy road in the centre of Wells. It is composed of a fine ancient building on Sadler Street plus some annexes behind. The hotel is blessed by having a terrace opposite the building overlooking the...

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Thank Paraffle
Bristol, United Kingdom
Reviewed 4 days ago NEWvia mobile

We visited the hotel on a quiet Wednesday lunchtime and planned our meal to be taken in the garden area opposite the hotel overlooking the cathedral green. We found the young lady serving at the bar, Georgia, to be less than enthusiastic about serving us and unsure about a number of things during our visit. e.g. Table numbers and their...

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Thank Football_Mad_13
Exeter, United Kingdom
Reviewed 4 days ago NEW

I only attended a conference here back in February so cannot comment on rooms and restaurant etc. I found all public area's to be very clean and tidy and well modernised. The staff on hand were all very friendly and polite. The food and beverages served during the conference were all very tasty, good quality and great variety. I would...

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Thank Tom M
Stoke-on-Trent, United Kingdom
Reviewed 5 days ago NEW

Our 2nd stay and unfortunately there was a fire alarm at night and very few guests evacuated the building, and after 10 - 15 minutes I ha to advise the duty manager to take a role call, he says he was sure that it was not a problem alarm........thats what happens when a serous incident happens and they look back...

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Thank S H
Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review

Thank you for taking the time to write a review of the Swan Hotel. The safety and welfare of our guests is of paramount importance to us. On the night in question, the alarm sounded for a short period and then silenced without any obvious reason or cause. In this case, we assumed the threat to still be active and...

Birmingham, United Kingdom
Reviewed 1 week ago

A fantastic location opposite the Cathedral and just a couple of minutes from every amenity. Comfortable (if a little poky) room, nice bathroom and comfortable bed, and a friendly welcome during the daytime. The gym was great too, plenty of space and workout options Be aware though that this is a very historic building and therefore some things just can't...

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Thank JandRandTandC
Reviewed 1 week ago via mobile

Visited the hotel for my daughters and cousins birthday celebrations and the staff could not have been more accommodating. They sorted out parking as our truck was too large to fit in car park and organized tables for breakfast so we could all sit together. Only reason i didn't rate a 5 star for excellent staff and service was that...

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Thank Helen R
Sheffield, United Kingdom
Reviewed 1 week ago

Having stayed here over 30 years ago when I used to travel for business, I returned for a one night's stay to break a long journey Northwards and see something of the city of Wells. The hotel was much like I remember it, including the narrow, winding passageway which leads through the building to the car park at the back....

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Thank Marko5915
Wells, United Kingdom
Reviewed 1 week ago via mobile

Four of us recently met at the Swan to enjoy a traditional afternoon tea. What a delicious experience it was. We were courteously welcomed and shown to our table. The tiered cake stands were loaded with finger sandwiches,cakes, scones and jam and clotted cream. We were also given a choice of drinks and had traditional tea, peppermint tea and a...

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Thank Alison W
Somerset, United Kingdom
Reviewed 2 weeks ago

I attended a party recently where a cold buffet was supplied. The main memory of the buffet is that there were several pounds of salted peanuts between about 40 people (most went to waste). There were sandwiches but they were nothing exciting (the tuna was a bit dry), fried chicken fillets, a few roughly chopped veg sticks with some bland...

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Thank ChristinaB223
Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review

Thank you for taking the time to post a review. I was sorry to read your comments. We have recently catered for many functions at the hotel, but I believe you are referring to a joint birthday party. The content of the buffet and the provision of pre-paid drinks had been agreed in advance with the party organiser. A set...

Reviewed 2 weeks ago

Great location, view of the cathedral, nice little sun-trap! Tasty food, but it was like all staff were on Day 1; food order come out wrong (4 times), no salt/pepper (3 times), no serviettes, spilt drinks, missing chips! Maybe they'll be better by the end of the week!

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Thank Bobtdiver
Swanhotelwells, General Manager at Best Western Plus Swan Hotel, responded to this review

Thank you for taking the time to write a review. I was understandably upset to read your comments. We do have a number of new staff in our waiting team, but all undergo rigorous training and we always have highly experienced staff on duty with them. We suffered terrible technical troubles with our automated tills and ordering system the other...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 

Additional Information about Best Western Plus Swan Hotel

Address: Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Price Range: £117 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Swan Hotel 4*
Number of rooms: 53
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Also Known As:
Best Western Wells
Wells Best Western
Best Western Plus Swan Hotel Wells, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Swan Hotel staff and other travellers.
4 questions
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Ilkley
over a year ago
Blackwood, United Kingdom
6 months ago

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Questions? Get answers from Best Western Plus Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was at the side had a lot of kitchen noise AM, Room cleaning was minimal , bed made and sink and loo cleaned”
958sh, 23 May 2017 | Read review
“Cathedral suite is the high budget option, otherwise ask for rear-facing rooms”
JandRandTandC, 21 May 2017 | Read review
“If dining there then book in advance.”
AnuragS_11, 3 May 2017 | Read review
“Comfortable and centrally located”
TracyBH9, 1 May 2017 | Read review
“Amazing 4 poster beds”
jay00_12, 26 Apr 2017 | Read review
5 of 5
Priceline
US$162* /night
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Expedia.comUS$166
TravelocityUS$166
Booking.comUS$189
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*Disclaimer
Prices are for 1 room, 2 adults
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