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The Swan Hotel

Traveller (97)
Room & Suite (32)
Dining (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations.
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Property amenities
Restaurant
Room service
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast Available
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Historic Hotel
HOTEL CLASS

Location

Full view
97Great for walkers
Grade: 97 out of 100
85Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
773Reviews
120Photos
7Q+A
100Room tips
Traveller rating
  • 390
  • 252
  • 88
  • 29
  • 14
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  • English
Popular mentions
Not sure of the ladies name at reception but a real credit to the hotel and she couldn't have made us feel anymore welcome . Bar staff were good and food was also good .lovely and relaxing stay . Will defo be back again
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Review collected in partnership with this hotel
Response from swanstafford, General Manager at The Swan Hotel
Responded yesterday
Thank you for your review following your recent stat with us here at The Swan Hotel. I'm very pleased to hear that our team ensured you we offered a warm welcome and you had a relaxing stay. Kind regards Ed, General Manager
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We have stayed a number of times visiting our family and enjoy our stay in the middle of Stafford over Christmas and on other occasions. The bar is great for an unwind after playing all day with grandchildren, always lively on a Saturday evening. The rooms are lovely and the
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Review collected in partnership with this hotel
Response from swanstafford, General Manager at The Swan Hotel
Responded yesterday
Thank you for taking the time to leave with your review following your recent stay. I'm so pleased to hear that you have always chosen The Swan as your go to venue to meet family and friends, we really value your continued custom and look forward to seeing you again soon. Kind regards Ed, General Manager
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+4
A great hotel right in Stafford. Has a car park where you get a parking permit when you check in. Friendly staff and nice rooms. The building is full of character and you could be staying in the same room Charles Dickens stayed in. The food was lovely
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Response from swanstafford, General Manager at The Swan Hotel
Responded yesterday
Thank you for taking the time to leave us with your review. I'm very pleased that our team ensured you had an enjoyable stay and we look forward to welcoming you back soon. Kind regards Ed, General Manager
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Lovely hotel, good location and parking. Enjoyed the coffee bar and restaurant. Service in the restaurant was a bit slow but the staff were apologetic for this.Rooms spacious and comfortable. Staff all very friendly and helpful.
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Review collected in partnership with this hotel
Response from swanstafford, General Manager at The Swan Hotel
Responded yesterday
Thank you for you review following your stay with us here at The Swan. I'm delighted to hear that you found the rooms to be comfortable and our staff offered a warm and friendly welcome, hopefully we can welcome you back in the near future. Kind regards Ed, General Manager
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Not a very good experience from the time we sat down for are meal booked for 8 got the menu at 9 had to fetch own drink from bar just poor service will not be having a meal for some time the waitress that we first spoke to was not the waitress we had at the end
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Review collected in partnership with this hotel
Response from swanstafford, General Manager at The Swan Hotel
Responded yesterday
Thank you for taking the time to leave us with your feedback. As you can imagine, I am disappointed to learn that the service standards weren't to our usually high standards. Hopefully you may wish to consider a return visit to The Swan so we can make amends for this drop in standard. Kind regards Ed, General Manager
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Album Categories
All photosTravellerRoom & SuiteDining
Bed
Comfy bed
Photo provided by managementThe Swan Hotel
Room 107
Room 111 bathroom
Room 111 bathroom issue
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1234567
Do the double classic rooms have hairdryers thanks
Good afternoon, All of our bedrooms have hairdryers. Kind regards TheSwan
0 votes
Hi, The Swan hotel became dog friendly following our takeover earlier in the year by The Coaching Inn Group. We do realised that not all of our guests are comfortable with dogs for various reasons, including those who suffer with allergies. As such, we have chosen not to allow dogs in the restaurant and also the courtyard bar area to enable guests to enjoy the comforts of The Swan without dogs present. Kind regards The Swan
0 votes
Show all answers
Is the restaurant any good for vegans, please?
Not certain Im a meat eater but was only there overnight so only had breakfast The Swan has recently been taken over so it might be worth giving them a call to find out
0 votes
Hi BlueDog01, Thank you for your comments, as you can see many of our Trip Advisor reviews are collected in partnership with ourselves through a separate interface. We therefore respond to these reviews privately via another platform. We do aim to respond to any negative reviews as quickly as possible but we like to give our managers a chance to feedback to us before we respond, hence there sometimes being a slight delay. Please be assured that you will receive a response to your review in due course.
-1 votes
Hi Mandy, I am very sorry to hear about your recent experience. We do have a car park located at the back of the hotel which is complimentary for our restaurant diners, who are issued with a parking permit on arrival from reception. We do currently have a beer festival marquee in our car park for the next week, which has vastly limited the spaces, and is therefore only available to our hotel residents for this short time. I apologise if this was not explained to you fully, and i will be speaking with our reservations team to ensure no future instances such as this occurs. Our car park will be back to normal from Tuesday 24th May and available to all of our guests. I do hope you will consider visiting us again, and i can assure you we take the comfort and accessibility of all of our guests very seriously. Thank you for your feedback. Nikki
1 vote
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12
"We were at the back of the hotel and although I loved the sound of the church clock striking it may not be to everyones taste"
"Didn’t stay as hotel guest"
"301 or 302 Good size and pretty quiet though you can hear the church bells. But hey its a market town."
"Back room 301"
"rooms at the back are quieter but my second floor room over the main street was not a problem at all"
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PRICE RANGE
US$92 - US$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swan hotel stafford
LOCATION
United KingdomEnglandStafford
NUMBER OF ROOMS
31
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