We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Check in at Reception was very efficient and Jayne on reception very friendly and helpful. The room allocated was excellent very quiet as requested, the room spotlessly clean and the beds were very comfy. Although the Hotel was very full at Breakfast the next morning...More
The room was lovely and the décor of the hotel was generally very nice. However, the pool layout, with the changing rooms across an open reception area, was a real disappointment. We ate in the restaurant and the food was OK but nothing memorable.
What a reception we had this hotel went out of its way to help us 48 ladies, The hotel rooms great views, very clean,breakfast great, They were so accommodating would highly recommend a visit here. all floors accessible as we do have a few elderly...More
14 of us visited for afternoon tea in January. It was raining and dark when we arrived and we entered through the back of the hotel. Several of us paid for initial parking but then found out we needn't have but we got parking tickets....More
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 3 days ago
Why haven't you been in touch with us before now, parking for our guests is free all you have to do is input your registration number into one of the terminals on the bar or at reception I am sorry that wasn't made...More
Had a great stay here with the family. We stayed in a family room which exited the kids as they had bunk beds. Services was good and the staff were very helpful. The kids enjoyed the pool however be aware that it is 1.2m deep...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 6 days ago
Thanks a million for the great review so pleased you all had a great time and that there will be a 'next time'
see you soon