Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
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Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Traveller (253)
Room & Suite (26)
Dining (25)

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About

3.5
#7 of 11 hotels in Stockton-on-Tees
4.1 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Originally the home of a shipping magnet in the 1800's, this beautiful old house has been tastefully extended to create the current hotel. With 55 bedrooms, a large leisure club, incorporating swimming pool, gym, dance studio to name but a few facilities, as well as 2 function rooms holding up to 100 people, this is a perfect venue for you to stay in when visiting the Teesside / Cleveland area. Our Restaurant, The Birdcage offers a delicious selection of dishes using only the best of local produce. Close to major local roads & rail links, and with ample free parking, we are easy to find.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Meeting rooms
Spa
Salon
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Housekeeping
Room service
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view

Location

636 Yarm Road, Stockton-on-Tees TS16 0DH England
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
Durham Tees Valley Airport
Newcastle Airport
37.9 mi
See all flights
1 Attraction
within 0.75 miles
756Reviews8Q+A100Room tips

Reviews
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Detailed Reviews
baz2042 wrote a review Jan 2020
Liverpool, United Kingdom1 contribution
3.0 of 5 bubbles
Staff was nice and front desk was helpful. Then I went to eat in the restaurant and ordered a pint of coke, then when I tasted it it was like cheap cola with a cleaning product taste. when I asked this doesn't taste right I was told someone else has said that the other day too! but they have been cleaned out last week so should be ok. So I left it and ordered a glass of orange cordial, blerr water wasn't the best taste and the orange bottle it was kept in looked like it has just sat on the self In the window for years so this was taken to my room and left. The food was nice but not much to choose from. The room was old with what looked like antique wooden draws and wardrobes and the bed was so squeaky it kept me awake! Nice place just needs to be updated and fresh for what I like.
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Review collected in partnership with Best Western
Date of stay: January 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChipCobb wrote a review Dec 2021
United Kingdom50 contributions30 helpful votes
3.0 of 5 bubbles
My colleague and I needed some last minute rooms as we unexpectedly needed to stay near Darlington due to the storm.

A number of hotels were unavailable due to power cuts so we ended up here. First thing to say is that the staff really make this hotel. When our company made the booking online they immediately called to advise that there was a function at the hotel, with music until 11.30pm. This was very considerate of them. Jumping ahead slightly, sure enough the music was turned off when they said and there was no further disturbance.

Back to the room. Yes, I had read reviews about it being tired and you can't help but agree. Old carpets, wallpaper, bathroom fittings, etc. It was clean though, with a hospitality tray and a TV with plenty of channels. The heating, however, was sporadic. There was just the one radiator, which I turned up full with little effect. Several hours later, it really kicked into life and needed turning down again.

The next morning we went for breakfast and were pleased to be offered a hot breakfast at 7am, even though the room information stated it was continental until 8am. Plenty of tea and coffee refills were offered by the staff. It had that slightly older charm of real service.

If this place just had a little bit of money put into it it could be really great.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mel2010uk wrote a review Aug 2023
48 contributions9 helpful votes
3.0 of 5 bubbles
4 star room
3 star dinner
2 star breakfast experience
2 star pool

This is a good location of hotel and perfect for our stay en route & to meet friends. Sadly the breakfast and pool experience didn't live up to the room standards.

Room
Pros
Immaculately clean
Well laid out
Nice toiletries and biscuits
A great comfortable nights sleep. Probably one of the best I've had in a hotel.
Cons
1 pillow short. Needed to request a toilet roll (4 people in room and half a toilet roll not good!)
1 broken tile by bath so could drop something in the floor.

Staff in reception and spa are all lovely & welcoming

Dinner:
Whilst the meal was lovely, the atmosphere of the dining room was not great. They need extra staff and the chairs definitely need replacing.
Breakfast:
Badly under staffed so the two waiting staff were always busy but didn't have spare time. Entered the room to find tables not cleared and not move to see. Not enough cutlery laid out. Items on the buffet table did not get replaced quick enough (food, drinks & crockery). Breakfast cooked to order which was lovely. However wish we'd not ordered breakfast and gone into nearby Yarm instead.

Spa:
Pool is lovely but the members use it for swimming lanes and consequently we hardly swam. The side room monsoon jacuzzi has a lot of broken tiles.
No shampoo etc in the showers.

Overall the star at the hotel are lovely. The bedroom we had was immaculately clean and a great nights sleep.

Tip to visitors
Suggest eating breakfast in nearby Yarm until starting levels sorted
Ask when pool will be quiet enough to swim

Tip to management
At least 2 full toilet rolls per family room.
Tidy up the outside of the hotel (looked shabby as we walked from car park to reception)
Replace dining room chairs
Sort restaurant staffing
Provide a unit containing shampoo in spa showers
Replace broken tiles in monsoon jacuzzi

Whilst my review probably sounds a bit critical, the location, staff, room and sleep quality were so good that I would definitely stay again.
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Responded 23 Aug 2023
Good afternoon, thank you for taking the time to leave your detailed review - we are pleased to hear that you enjoyed your stay with us! Thank you for the constructive feedback, a few of the maintenance issues are already on Management's radar so will be getting fixed imminently. Your comments are appreciated and will be passed onto the relevant team members. We hope to welcome you back soon! Many thanks again.
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Andrew M wrote a review Feb 2024
5 contributions3 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Over the 11 days that I was there on a course all the staff were excellent and nothing was too much trouble, rooms were good warm beds comfortable and very clean.
They could do with sockets next to the bed
All meals were good
Spa was very good
Bar area was also good
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Responded 14 Feb 2024
Good morning, thank you so much for your great review! We are really pleased you enjoyed your time spent here and we hope to welcome you back in the future. Many thanks
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MRLDJJ wrote a review Jan 2020
3 contributions
5.0 of 5 bubbles
I googled this place before I came and saw the 3 star reviews and a lot of negativity. So, didn't have the best feeling coming here, however, I thought to myself, every place deserves a chance, so as it was my first time visiting, I decided to let my first impressions count. And those reviews I saw earlier were very HARSH as this hotel deserves 4 star minimum. We were only visiting for the fitness/leisure club but what we found was fantastic. A gym that had limited space for gym equipment was very well done with adequate space to move around in as well. A good variety of gym equipment too (cardio, resistance, free weights & bodyweight resistance as well as your usual weights). The hydrotherapy spa is a little gem as it has seats that can offer your a aquatic back massage. Power jets that are extremely relaxing on your neck and shoulders, and it was the perfect temperature. The sauna was incredible, and considering I'm a member of my local David Lloyd's gym, I have to say Parkmore Hotel's sauna was better as the heat was just right. The steam room seemed to be too hot for heat (however I didn't really use it so couldn't comment on it - Pool seemed fine but I didn't use it due to time so can't comment). The only thing is the hot tub could have been warmer than what it was. But other than that, a leisure centre that is definitely underrated hugely. Now onto the food, the starter I had was the fishcakes which were delicious and that sauce (one of the best I've had - that's no joke). The main I went for was a vegetable korma curry with rice and the flavour of the curry was spot on, the rice was a little too plain but I still enjoyed it all. And even the diet coke was very refreshing.

A hotel that is very harshly underrated and deserves to be classed as a 4 star hotel at least. 5 stars wouldn't be a surprise at all. On their day/night, they're brilliant. And they were on point with everything today.

I've been to hotels that are 4 star and even 5 star that are a lot worse than this. Parkmore Hotel is a rough diamond in the making.

I'm definitely coming back when I get the chance.

Thanks, and good luck to all the staff at Parkmore Hotel, keep up the great work you're doing. It doesn't go unnoticed.

From Jacob.

P.S. Ask one of the waiters/waitresses who I am, I was the guy sat on the end of the table closest to the kitchen area. I'm sure they'll remember. 🙂

From the
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Leeds, General Manager at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Responded 25 Feb 2020
Good Afternoon Thank you very much for your feedback it is greatly appreciated and I have passed your comments onto the team. We look forward to welcoming you back to the hotel again soon
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
james P wrote a review Mar 2020
Manchester, United Kingdom1 contribution
5.0 of 5 bubbles
First of all where do I even start with this young gentlemen, this lovely man was polite, jolly and not to mention very helpful, give this man some credit. Despite being active at all time doing Gods work, he was giving people extra things to improve their meals, cracking little jokes with the customers to add a spark to the room. Well done Ben
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IEatToLive wrote a review Feb 2020
North Yorkshire, United Kingdom76 contributions99 helpful votes
1.0 of 5 bubbles
We take our little one swimming here on a weekly basis and each week I am disgusted by the cleanliness of the pool area and changing rooms. The floor is covered in hairs, wet toilet paper and general black dirt. A facility of this type needs to be at the very least wiped down and mopped every hour or two - not a big ask.

When it was announced it was shutting for a whole month in late 2019 I was delighted at the thought it was going to be transformed but I can honestly say I have no idea what has changed.

Get your act together Parkmore.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SDReviewed wrote a review Aug 2022
133 contributions70 helpful votes
2.0 of 5 bubbles
We came for a wedding over the weekend and it was one of the worst hotels and weddings we've ever been to. The room was so bad and hot, it was outdated, no air con, window did not open, marked walls, extractor did not work in the bathroom so you were slipping over the floor with condensation from a shower. Good job we bought our own fan. When my husband closed the door the shower moved by itself and went everywhere whilst I was in it, not great.

Only the ceremony room and the wedding reception room had aircon. The rest of the hotel was a furnace, it was far too hot for a wedding. There were no drinks served for children or those who did not want to drink alcohol like a number of people on my table. Only wine with the meal. We had to get our own water and drinks from the bar. Non-alcoholic drinks were only served for the speeches.

Breakfast was OK limited selection of cereal, yoghurt and toast. The white toast was so hard I thought I would break my teeth. The cooked breakfast range was larger, but the bacon again really hard not sure if it was cooked and left on a hot plate.

The staff were really hard working though and friendly, we felt sorry for them shifting furniture from the ceremony to the reception room in a heatwave. The wedding breakfast food was good. The pool was freezing cold and small.

Plenty of parking but for the price we paid rivals like premier inn and hilton are cheaper with aircon and better rooms. Our room was so bad and old fashioned we would never stay at a best western again, they clearly do not care about their guests and want to get the most profit out of all the rooms since they know people will stop for the wedding and pay anything. They have 3 weddings a week these rooms should be fantastic.

Finally the staff during check in did not mention to us if you have a mobile do not keep it close to the key card which wipes it, happened to us and the in-laws. Really just mention it if it is that common. Really annoying.
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Date of stay: August 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: junior room the in-laws had was more modern and cool, do not have one facing the sun you will be...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Responded 17 Aug 2022
Good afternoon, thank you for taking the time to leave your detailed review. The bride and groom were blessed with the weather on Saturday with it being a lovely and sunny day, unfortunately as an independent hotel we are unable to fund air conditioning in the bedrooms for the couple of days a year that it is needed. I am pleased however that the function rooms were nice and cool for you! With regards to the drinks, this is at the bride and groom's discretion of what they would like to include and provide for their guests, we do have two bars onsite for any other drinks that you may have required open for the full duration of the event. We are currently in the process of a full hotel refurbishment, including updating the bedroom furniture, but will pass on your comments to Management for improvement. Many thanks again
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Conski09 wrote a review Nov 2022
Middlesbrough, United Kingdom28 contributions15 helpful votes
+1
5.0 of 5 bubbles
We decided to booked the unwind and dine and an overnight stay on a recommendation as we’re in need of some serious relaxation. And wow the parkmore didn’t disappoint. From checking in Laura on reception was so lovely our room was spacious and clean. We had full use of all the spa facilities which were so relaxing sauna steam room hydro pool swimming pool it was fantastic never felt so chilled.

We booked our evening meal in the birdcage restaurant the choice on the unwind and dine menu was great we chose the fiery chilli buttered prawns served on toasted focaccia and creamy garlic mushrooms served on sourdough bread absolutely gorgeous portion size was amazing. We then had our mains

We had chosen Parmesan crusted chicken fillet with baby vegetables mash potatoes with a herb and cream sauce WOW it was gorgeous so tender the presentation was fabulous.

Then you just can’t refuse dessert it had to be chocolate orange tart with raspberry sorbet and homemade praline oh it was divine to say the least.

The service was amazing thank you grace & Lillie and the chefs great job loved your devotion to good food. We used the spa again this morning pre breakfast so relaxing then enjoyed the smoked salmon and poached eggs for breakfast. Divine so much choice such quality super super lovely staff amazing welcome we throughly enjoyed our relaxing weekend thank you everyone what a fabulous job you ALL do we will be back
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Responded 8 Nov 2022
Good morning, thank you so much for taking the time to share your feedback in detail and we are so pleased you had such a fantastic stay! The team will be thrilled to hear your comments. We hope to see you again soon.
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Rob S wrote a review 14 May
5 contributions
1.0 of 5 bubbles
The tiles in the bathroom were cracked, not just one or 2 but whole sections. The shower was very dated to put it politely. The floor was extremely slippery if you used the shower.

There were burn marks and stains on the floor and the furniture was spartan and looked like it wasn't in keeping with each other. The walls were blank and drab with no pictures or any colour to the room. Everything looked and felt well used and warn and not very clean.

There was no air-conditioning just a very in effective one speed fan and I'm not sure if it achieved anything. The desk fan was covered in a white bin bag, great for stopping dust perhaps but looks bad. The room itself also only had two available plugs, including one for the kettle and neither was near the bed. The bed however was comfortable.

The blind on the window looked basic and cheap and didn't do much to block out the security light which shone like a search light into the room as it covered the car park.

Finally regardong the hotel, the decor of the hotel corridors reminded me of a nursing home and again looked, used, tired and dirty.

The spa could have been nice however in the pool and particularly in the hydro pool there were more tiles missing (even being piled on the side) than there were in situ. Meaning the same issues of cleanliness were apparent but so two was a question of safety as many of the broken or spaces for missing tiles were Sharpe.

All in all I have to say I was disappointed, I have been in more pleasant and welcoming hotel rooms which were cheaper and cleaner, including many that were very heavily used.

The only reason for not complaint or report it was that we only stayed for a night, didn't spend a lot of time in the room although I wouldn't have wanted to and I wasn't even asked on check out if everything had been ok.

With a major refurbishment and modernisation this could be lovely, but I'm afraid once bitten twice shy and I won't be staying again.

I only gave 1 star because you can't leave 0
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Review collected in partnership with Best Western
Date of stay: May 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Responded 3 days ago
Good morning, thank you for taking the time to leave your feedback and please accept our apologies for your experience. We are currently undergoing refurbishment of the hotel but this is an ongoing process. Your feedback is important to us and has been passed onto Management for improvement. We hope to be able to welcome you back in the future. Many thanks again.
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Diane F asked a question Dec 2019
London, United Kingdom5 contributions2 helpful votes
Do you have any vacancies for Xmas Day dinner for 3?
Answer from Keith G
Stockton-on-Tees, United Kingdom13 contributions9 helpful votes
Don’t know sorry
Answer from Sasha636
Stockton-on-Tees, United Kingdom1 contribution
Yes we do. We have rooms allocated for use for guests with dogs the others are pet free. When booking ask for a room where pets don't stay. Hope this helps
Answer from Sasha636
Stockton-on-Tees, United Kingdom1 contribution
Yes they are very welcome
Ian h wrote a tip Apr 2024
8 contributions3 helpful votes
3.0 of 5 bubbles
"Don’t book "
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Mark E wrote a tip Mar 2024
Leeds, United Kingdom5 contributions1 helpful vote
4.0 of 5 bubbles
"Pool gets busy in the afternoons Quieter at Night "
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Deserae wrote a tip Mar 2024
4 contributions1 helpful vote
1.0 of 5 bubbles
"The spa changing rooms are blowing freezing cold air. Beware!!"
Read full review
Mark B wrote a tip Dec 2023
Sheffield, United Kingdom3 contributions4 helpful votes
5.0 of 5 bubbles
"Don't miss the breakfast!!!"
Read full review
Vanessa G wrote a tip Nov 2023
14 contributions
5.0 of 5 bubbles
"Everything is spot on. Easy to find, easy parking not much traffic lovely location ❤️"
Read full review
Not the right property for you?
There are more places to choose from in the Stockton-on-Tees area.
PRICE RANGE
£71 - £108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western stockton on tees
LOCATION
United KingdomEnglandStockton-on-Tees
NUMBER OF ROOMS
55
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PARKMORE HOTEL & LEISURE CLUB, SURE HOTEL COLLECTION BY BW - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Which popular attractions are close to Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Nearby attractions include Sunningdale Pets (0.3 miles).
What are some of the property amenities at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Yes, free parking is available to guests.
What are some restaurants close to Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Conveniently located restaurants include The Waiting Room vegetarian restaurant, Sir Thomas Brown, and Eagle Inn.
Are there opportunities to exercise at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Yes, dry cleaning and laundry service are offered to guests.
Does Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW?
Many travellers enjoy visiting Ormesby Hall (6.4 miles), David Mach's Train Sculpture, Darlington (6.0 miles), and Durham Town Hall (8.1 miles).
Is Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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