Lovely hotel - peaceful and picturesque surroundings. Staff were so welcoming and friendly. Accommodation was wonderful and clean. Very cosy but perfect! Food was lovely and really hot - service quick and very efficient. We were pleasantly surprised!
Lovely, relaxing stay in this beautiful old hotel. We stayed in the Abbey room which had an amazing, comfortable and quirky bed. Our stay was so relaxing in beautiful surroundings. Breakfast was plentiful and good quality. The waiter handled the whole room really well and was calm and polite even when it was busy. Loved the chickens, ponies and geese. All in all a lovely place to spend a few days.
Today we received an email and phone call from the restaurant. The email stated that despite booking MONTHS ago for my Grandads 80th that our party of 18 would be on different tables, defeating the point completely! Then a phone call demanding immediate payment in full despite refusing a deposit at time of booking, when informed the money would need collecting from attendees so we needed a couple of days they became impatient and rude. As a result we have cancelled but now have nowhere to celebrate my Grandads 80th birthday.
My wife & I had been to a garden center on Saturday 26th March. As we live locally to the hotel and the weather was excellent, we decided to stop off for a snack lunch. There was a blackboard showing 'smoked salmon light lunches' only to be told that they are only available Monday to Friday. A menu was put in front of us with no selection of sandwiches or other light meals. We reluctantly decided on the soup, which was rich tasting for lunch. Prosecco was ordered which was OK. I ordered a Ghost beer which was cloudy. I asked for another & it was the same. What started out as a good idea turned out to be extremely disappointing. The weather was warm, however, there was practically no one in the garden. Definitely an opportunity missed.
Eight adults and one baby had an amazing lunch yesterday at Ravenwood. The food was wonderful, the atmosphere great and the staff very attentive. We have not stayed here as we live locally but I am sure that the high standard continues throughout the hotel. We will definitely come back to Ravenwood to eat their terrific food.
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