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BEST WESTERN Priory Hotel

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408 Reviews from our TripAdvisor Community

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Showing 406: English reviews
Essex, United Kingdom
Reviewed 1 week ago

Having just spent the weekend in Bury for the Christmas Fayre and having booked ourselves into the Best Weston we feel you should all know.....No the Hotel may not have the best decor and could do with a little bit of a face lift, BUT do not take all at face value, As always we are always greeted by happy...

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Helpful?
Thank maddie672014
Essex, UK
Reviewed 1 week ago

We stayed here yesterday to attend Christmas market. We had two rooms, both were in garden area. They were clean, but very tired and worn. The bathroom was the worst, loose tiles, mound and black scum around window, sink and bath. Carpet in room was dirty and worn. Reminded us of old chalets we used to stay in at Butlins...

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Thank Essexcomet
swansea
Reviewed 2 weeks ago

Just back from a weekend at this hotel with my mum and her partner. The rooms were great, I was in a single but the bed was almost double. Very comfortable. We ate in the hotel both evenings, the food was lovely and the service great. Although it was a first visit for me, my mum and her partner stay...

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1Thank hcf1
Bury St Edmunds, United Kingdom
Reviewed 3 weeks ago via mobile

We were invited to a friend's birthday lunch, 12 of us in the party, and had pre-ordered our menu choices. We felt embarrassed for our hosts for a number of reasons. The service was appalling and to find a member of staff we had to go to reception because there were not enough waiting staff. We were the only people...

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Thank LynneHC
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review

Dear LynneHC, Myself and all the staff at the Priory are extremely disappointed that we did not meet your expectations during your family event back in September. Myself and Anna are the new Management Couple at the Priory and have taken over from the 1st of November. Reading through our Trip Advisor reviews from the past two weeks it is...

Bury St Edmunds, United Kingdom
Reviewed 3 weeks ago

We used the Priory as our venue for my Mother's birthday celebrations. From start to finish the staff could not have been more accommodating. Nothing was too much trouble and we all had a great evening. The food was lovely and our overnight stay very comfortable. Breakfast was also very good and excellent value for money. All staff were incredibly...

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Helpful?
Thank paulapettitt5
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review

We would like to take this opportunity to thank you for your kind comments! We are delighted to hear that our team was able to contribute to making your family celebrations such a success. It was a pleasure being a part of your family event and it is great to hear that you wouldn't hesitate to visit us again. We...

Bury St Edmunds, United Kingdom
Reviewed 3 weeks ago

Just celebrated my 70th birthday on November 12th in the Terrace Room. My daughters had decorated the room earlier and were given complimentary coffees. The dinner and service were excellent. The manager and staff were extremely helpful at all times. We stayed overnight in a lovely room as did other family members. We all met up for a delicious breakfast...

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Thank walshp72016
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review

Thank you for sharing your kind comments on Trip Advisor! We are delighted to hear that the service and quality of our food met your expectations. Our team will be thrilled with the positive feedback and with the spirit to deliver brilliant service and product we look forward to welcoming you back at the Priory in the future.

Reviewed 3 weeks ago via mobile

Wow a lovely little place. We shared our room with our son, they put a fold up in the room. He did say that the bed wasnt that comfortable. Nice quaint little room, clean and warm. Cooked breakfast was very tasty and the staff were very pleasant. Will definitely be coming here again 😀

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1Thank LadyLF
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review

Thank you for taking your time to share your feedback on your recent stay with us! We are glad to hear that your stay with us was an enjoyable one. While the issue with uncomfortable bed has been passed on to the relevant department, we will strive to improve the quality of our fold up beds in the future. We...

West Byfleet, United Kingdom
Reviewed 3 weeks ago

3rd visit would highly recommend from check-in to check-out.Lovely grounds easily accessible for the dogs,who are always made very welcome,the garden room we have is big enough for our rottweiler cross to have her cage in and her mums bed go down next to it.All food very good,with special thanks to Stephan and Matthew and their teams for making a...

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1Thank d g
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review

Thank you for taking your time to share your experience of your stay with us! We are glad we were able to accommodate your very well behaved dogs and all of us at the Priory are delighted we could contribute to making your family special meal a memorable occasion. Our Group Executive Chef Matthew and his team will be thrilled...

Bury St Edmunds, United Kingdom
Reviewed 4 weeks ago

A big thank you to Stephan, Anna and their team for providing a wonderful atmosphere for my wife's Birthday party. The service, food, and attention to detail was second to none. Would certainly recommend

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3Thank hartleys639
Stephan_Marriott11, General Manager at BEST WESTERN Priory Hotel, responded to this review

Thank you for your kind words! They are very much appreciated and myself, Anna and our team are delighted to hear that you enjoyed yourselves. It has been a pleasure to be a part of your family celebrations. We hope that we will see you back again soon.

Bury St Edmunds, United Kingdom
Reviewed 4 weeks ago

excellent food and very good service - home made bread was delicious - very attentive to your needs - we all felt very special - also the venue was warm and cosy in the conservatory - there was only one thing that could have been better, there could have been a little more light in the back car park

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2Thank FairyQueen54

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
Official Description (provided by the hotel)
Located on the main route into Bury St Edmunds, Suffolk, this 36 room hotel is hidden behind its Grade 2 listed walls, a stones throw from the city centre. We have a good reputation as a quality venue within East Anglia and our location makes us the ideal base for weekend breaks in the area. We are well served by the A14, two junctions (42 and 43) are just five minutes drive away, and together with our free parking for over 50 cars, we welcome both residential and non-residential guests for midweek stopovers, conferences and meetings. We pride ourselves in our customer service and staff endeavour to look after your every need. Our commitment to a high attention to detail is key to your comfort and well being. ... more   less 

Additional Information about BEST WESTERN Priory Hotel

Address: Mildenhall Rd, Bury St Edmunds IP32 6EH, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Price Range: £70 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Priory Hotel 3*
Number of rooms: 39
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Also Known As:
Best Western Bury St Edmunds
BEST WESTERN Priory Hotel Bury St Edmunds, Suffolk
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Priory Hotel staff and other travellers.
2 questions
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Durham, United Kingdom
Durham, United Kingdom
6 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“loved to outer buildings for our stay.”
 of 5 bubbles maddie672014, 27 Nov 2016 | Read review
“room with a garden view”
 of 5 bubbles FairyQueen54, 6 Nov 2016 | Read review
“There is a busy road outside. If you are a light sleeper keep away from this side of the hotel.”
 of 5 bubbles berniel2013, 3 Nov 2016 | Read review
“The bunglaow rooms were away from the road and very quiet,”
 of 5 bubbles DoubleDee59, 19 Oct 2016 | Read review
“Ask for a quiet room”
 of 5 bubbles royj831, 27 Sep 2016 | Read review
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