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White Hart Hotel

Traveller (31)
Room & Suite (9)
Dining (6)
Overview
134 High Street, Newmarket CB8 8JP England See on map
AMENITIES
Free Wifi
Breakfast Available
Non-Smoking Hotel
Restaurant
Bar/Lounge
Free Parking
Family Rooms
3.5 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(167)
Traveller rating
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Lewis D
Newmarket, United Kingdom
10
Reviewed 3 weeks agovia mobile
Came here for dinner and few drinks.
Shona and Danika were serving me their service was amazing and so friendly! Definitely going to be coming back. I also parked in the car park and it wasn’t until I came in I realised that got the money off my bill- great saving £2 to park but £1.10 for a pint with what they do. Excellent service.
Thank Lewis D
Di D
11
Reviewed 24 Oct 2018via mobile
No stars from me.. DO NOT STAY HERE.. ROOMS ARE NOT CLEAN .. i was supposed to get a upgrade.. this is whag i het.. a wondow covered with wood due to window broken.. really?? And on the bathroom unsure if mould but some fungus growing behind barhroom sink. Then to top off bath tub has holes in which has been filled in.. COME DUDES SEARIOUSLY as a owner should be embarrassed.
1 Thank Di D
Response from White_Hart134, Front Office Manager at White Hart Hotel
Responded 31 Oct 2018
Good Morning Di D, Thank you for your review, were ever so sorry you felt the need to post this. I believe from checking our records you have stayed with us twice. The first time you were unhappy with your room due to the fan outside, we apologised and provided you with a free bottle of champagne to compensate you for your complaint to which you stated everything else was fine. Our rooms are professionally cleaned daily with Chambermaids who have over 16 years experience within this sector, various random checks are completed by us and our bosses on a regular basics. We would like to add on both occasions at check in you had mentioned that you did not wish your room to be cleaned for your 4 night stay due to you stating you was a clean person. This was also supported with you placing the Do Not Disturb sign on your door. Our Chambermaids are also advised not to enter any room where the "Do Not Disturb" sign is present, if this was not placed on your door our staff would have been more then happy to replenish your room daily with fresh towels, water, tea and coffee and bedding. As for the picture you have provided behind the taps, We had also made you aware that this was not in fact fungus but was where the wood has split due to the vast amount of water that has splashed over time. We do apologies with regards to this as we admit that this was a design error on our part. We are looking to provide a resolution in the form of a splash back to each room that has been affected by this and are awaiting a finalised quote. With regards to the window in which you enclosed a picture of within your review, the weekend before your arrival, this was pushed out by a previous customer due to reasons unknown to us. This was reported straight away and a replacement window was ordered as soon as possible. The window was boarded up for safety and security reasons. On your second visit you were also offered an upgraded room in which you accepted on your third out of fourth night. As far as we were concerned, your other 2 nights were enjoyable as we were not informed of any complaints from you. I may also state you did also threaten a member of staff stating you would make it your mission to have your workplace suspend and discredit their account with us despite us upgrading you and providing compensation even though you have not self funded the room. In any instance that any of our customers a dissatisfied with us, we will always try to resolve any issues before check out, However we would like to also state that due to the vast footfall our hotel receives we do understand that some rooms may suffer from wear and tear to which we do report immediately to our head office and this is generally sorted within a reasonable timeframe. We wish you all the best for the future and hope you find a place to your satisfaction should you be in the area in the near time future. Our Upmost Kindest Regards,
Leah K
11
Reviewed 20 Oct 2018via mobile
Do not stay on the weekend unless you are willing to listen to music all night! We were told at the desk that the website warns the hotel is loud but I went through the booking process again to double check and it does not warn you that you will hear loud dance music all night that will keep you awake. Either make it extremely clear on the website or turn the music down. Will never stay here again.
1 Thank Leah K
Response from White_Hart134, General Manager at White Hart Hotel
Responded 5 weeks ago
Thank you for your feed back , we are disappointed that you did not enjoy your stay . However we make a point in saying that the high street bar hotel , has djs and live bands playing lively music in the bar to the early hours on the weekends and bank holidays . And we remind people on check in as some of the time the guests have not read the description of the high street bar hotel . It is not our intention for you to have a bad experience , but we do cater at weekends for specific guests who want to have a good time , and most of them do . The description of the high street hotel bar is on all websites including the one that you are putting the review on . If you were not happy on arrival we could of helped you in relocating to a more suitable environment . The White Hart has always been a place for people to celebrate on the weekends , to which we are known for. We wish you all the best for the future .
rachel l
Newmarket, United Kingdom
119
Reviewed 20 Oct 2018via mobile
Dropped in with kids for quick meal after school, can’t complain, friendly staff, quick service , food arrived promptly, I had a stacker burger and kids were happy with theirs. Yes you have to pay for parking - but this is stated clearly on all the signs (of which there are many and even on the entrance door to the pub!) - was easily refunded at the bar when I paid - no hassle. Would definitely return!
1 Thank rachel l
Response from White_Hart134, General Manager at White Hart Hotel
Responded 22 Oct 2018
Thank you for your review glad that the day went well , and we will pass this onto our team . We hope to see you again in the near future
TheJohnSteed
1211
Reviewed 18 Oct 2018
I used to visit the White Hart regularly for a meeting in their function room and diligently paid for parking each time. Unfortunately last week I lost track of time and got stung with a £100 fine for mistakenly staying 15 minutes past my parking time.

£100? Thanks, never coming back.
Thank TheJohnSteed
Response from White_Hart134, General Manager at White Hart Hotel
Responded 19 Oct 2018
We are really sorry to hear that you have been fined for your over stay at the private car park, but the car park has not belonged to the hotel since April 2018, Our agreement with the parking company is that all guests redeem their tickets with us at the bar to which is then taken off their food or drink bill . minimum cost £2,00 for 2 hrs . it is free for hotel guests who have to give their registration to us on checking in to the hotel If you had let us know on the day you were running late on the parking we might of been able to help , but now that is out of our hands . We don't want to lose your trade however private parking and the duration how of long you stay is not in our control . We wish you al the best .
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About
Description
High street hotel bar with 18 rooms and function room Close to the race course and blood stock sales . Serving food all day breakfast, lunch and dinner . Weekends and bank holidays are lively in the bar with More djs and bands playing loud music till the early hrs . Private parking available hotel residents please give registration on arrival . All bar guests take your ticket to the bar for redemption minimum £2 for two hrs parking. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast Available
Non-Smoking Hotel
Free Parking
Breakfast included
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
US$61 - US$125 (Based on Average Rates for a Standard Room)
Also Known As
White Hart Hotel Newmarket, Suffolk
Location
United Kingdom > England > East Anglia > Suffolk > Newmarket
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
18
Price range
US$61 - US$125 (Based on Average Rates for a Standard Room)
Also Known As
White Hart Hotel Newmarket, Suffolk
Location
United Kingdom > England > East Anglia > Suffolk > Newmarket
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Traveller (31)
Room & Suite (9)
Dining (6)
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Questions & Answers
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Room Tips
"don't stay here"
weston_adrian
13 Oct 2018
Read review
"If you show your room Key you get 20% off food at the bar"
68katief
27 Jun 2018
Read review
"If you must stay then make sure it is away from fire escape/extractor fans/traffic/music..."
Geraldine247
11 May 2018
Read review
"find somewhere else book travel lodge"
peterw338
28 Jul 2017
Read review
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