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BEST WESTERN Ryokan Hotel

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87 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Scotland, United Kingdom
Reviewed 23 February 2017 via mobile

Spent a Saturday night here and found it pleasant with an easy hassle free check in and plentiful parking. It is a stopover with no bar etc but there is an Indian attached which I would have loved to try but was out all night as the menu looked great. Massive bed and clean enough for me but missed breakfast...

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Helpful?
Thank Thetartanrambler
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear The Thetartanrambler, Thank you for taking time to leave some feedback. Its nice to hear that you found the hotel pleasant. The restaurant does have a bar area for hotel guests, open same time as restaurant. Outwith those hours we have a selection of soft & alcoholic drinks available via Reception. You shall have to come back to sample...

Reviewed 21 February 2017 via mobile

The hotel looks as though it has been recently refurbished.... so the general appearance is very nice. I paid £97 per room (2 rooms) with 2 single beds in each room. On the negative side the the room was very small which meant the beds where very very close to each other. The toilet was about 1 inch from the...

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Helpful?
Thank leed2253
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear leed2253, Thank you for your feedback regarding your recent stay. The hotel is decorated twice a year. I'm sorry to hear that you found the twin rooms to be small? These rooms are the larger within the hotel. I'm not sure which room you stayed in as I can't think of any with the toilet only an inch from...

Coventry, United Kingdom
Reviewed 17 February 2017

Although I was here on business I plan to return to use it as a weekend break. The hotel is ideally placed for City centre shopping, nightlife or football. Rooms are modern with all you would expect. Staff friendly and helpful. Good breakfast and an excellent Indian restaurant next door. Plenty of free parking as well.

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Helpful?
Thank Larry D
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Larry D, Thank you for your feedback. We always like to hear from guests and their experience while staying with us. It is nice to hear that you plan to return to the hotel when not on business. There is plenty to see and do in Newcastle and the surrounding area. We look forward to welcoming you again to...

Gothenburg, Sweden
Reviewed 17 February 2017 via mobile

Takes about 15 minutes to walk to the city center of Newcastle. The hotel is located in a quite area with few middle east restaurants close by. The hotel room is okay with good Internet connection. When I arrived I was told the breakfast was included but when I checked out I was charged for it. Could be more clear...

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Helpful?
Thank PeturGudnason
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear PeturGudnason, Firstly may I take this opportunity to thank you for your feedback. I am sorry to hear there was some confusion regarding breakfast? The registration card stated Room Only on check-in, so I have no idea why the receptionist would say included? I shall speak to the member of staff that was on that day. Sorry for any...

Blackpool, United Kingdom
Reviewed 11 February 2017

We stayed in a twin room which was very spacious, comfortable and clean. The bathroom was large and again very clean. The hotel is nicely decorated throughout. The staff were all friendly and helpful. Good breakfast, limited choice on hot items but very tasty and a good selection of other items. The hotel is located fairly close to the city...

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Helpful?
Thank V99toria
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear V99toria, Thank you for taking time to leave some feedback. We always like to hear from guests and their experience. It's nice to hear that you found the room spacious and nicely decorated. We pride ourselves in being friendly and more a home from home feel. I'm glad to hear you enjoyed breakfast, we advertise Continental Buffet, but have...

Kingston-upon-Hull, United Kingdom
Reviewed 31 January 2017

Very clean, warm and cosy hotel. Friendly and polite staff. Great breakfast with plenty of choice. Bedrooms and bathrooms are very clean with great blackout curtains. Only eight minutes walk down into the edge of town.

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Helpful?
Thank Terry1961
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Terry1961, Thank you for your feedback. It is always nice to hear from guests and their experience while staying with us. I am glad to hear that you had an enjoyable stay. We look forward to welcoming you again soon to the Best Western Ryokan hotel on your next trip to Newcastle. Kind Regards Ian Nicholls General Manager

Leeds, United Kingdom
Reviewed 13 January 2017

We stayed three nights here in a spacious, modern, comfortable and immaculately clean room. Staff were friendly and helpful throughout. The hotel is about 15 mins walk from the centre of town and frequent buses stop just outside. The restaurant attached to the hotel is outstanding and warrants a separate review. Value was very good at the winter sale rate...

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Helpful?
Thank baham c
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear baham c, Thank you for taking time to leave some feedback, It is always nice to hear from guests and their experience while staying with us. Its lovely to hear that you had an enjoyable stay and the staff were friendly and helpful. As you mention the rate was booked via BW Website and the Winter Promotion rate which...

Nottingham, United Kingdom
Reviewed 4 January 2017 via mobile

Free parking outside on arrival. Extremely helpful staff- brought us extra teas and coffees to room within minutes of request. Good location for city touring. We walked in during the day but opted for taxi at night as it is a slightly quiet area. Heating issue- the room we were in used underground heating only- not sufficient. In addition, the...

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Helpful?
Thank Daniel H
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Daniel H, Thank you for leaving some feedback. It is nice to hear that you found the hotel to be an ideal location for touring and that the staff were helpful. I'm sorry you experienced problems with the heating. The full hotel is underfloor heated, which takes 3 to 4 hours to start heating up and over 6 hours...

Reviewed 2 January 2017 via mobile

Spent a few days at this Best Western and wasn't very pleased with the result. Disabled access was difficult to find to the front door, it was hidden away behind the car that's always parked there to advertise the curry house next door. The only room with access was a twin, the wardrobes were too high to hang clothes up...

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Helpful?
Thank Liz K
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Liz K, Thank you for taking the time to leave some feedback. I am sorry to hear that you found problems with your room. The adapted room can be made as a double or twin bed, and could have been changed if mentioned to reception during your stay. We have a regular guest who is wheelchair bound and she...

Whitby, United Kingdom
Reviewed 27 December 2016

Stayed at the Ryokan Hotel for 2 nights at Christmas whilst visiting family. It was a very pleasant experience & very impressed with the standard of accommodation & choice at breakfast even though the hotel was very quiet . Would certainly use again. Only one small issue was we would have preferred a later breakfast on Boxing day (maybe 8-10...

Review collected in partnership with Best Western GB
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Helpful?
Thank Gary D
Ryokan358, General Manager at BEST WESTERN Ryokan Hotel, responded to this review

Dear Gary D, Thank you for leaving some feedback. I am pleased to hear that you were impressed by the standard of accommodation. As you say the hotel was quiet over the Christmas period. I shall take on board your comment regarding the breakfast times and see about changing for next year. We look forward to welcoming you again to...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Dry Cleaning
Official Description (provided by the hotel)
Best Western Ryokan Hotel is just a stone's throw from St James Park. Within a short 10 minute walk to the City Centre, to the many shops, theatres, bars and sport venues. 4 Miles from the Metro centre. The hotel is a Grade II listed building dating back to 1840, opened in 2010 and has a modern design inside, offering underfloor heating, Wi-Fi throughout the hotel FREE to all hotel guests. We pride ourselves in offering a warm and friendly Newcastle welcome to all guests, and with being a small hotel that most personal of service. While staying at the hotel you might want to try our restaurant LuigiKhan's which offers a mouth watering selection of Punjabi cuisine which is Halal. ... more   less 

Additional Information about BEST WESTERN Ryokan Hotel

Address: 358 Westgate Road, Newcastle upon Tyne NE4 6NU, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: £52 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Ryokan Hotel 3*
Number of rooms: 20
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Ryokan Hotel staff and other travellers.
2 questions
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Chichester, United Kingdom
25 days ago

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Questions? Get answers from BEST WESTERN Ryokan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Room away from main street.”
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“ask for a room away from the road”
bahamc, 13 Jan 2017 | Read review
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5 of 5