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Holiday Inn Express Newcastle Metro Centre

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Holiday Inn Express Newcastle Metro Centre
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684 Reviews from our TripAdvisor Community

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Showing 674: English reviews
Manchester, United Kingdom
Reviewed 20 August 2015

Like many other families, we stayed on a quick stopover in between days out this Summer. The hotel is located away from the motorway which means it is quiet, but very close to the local amenities. As always with Holiday Inns, we had a hassle free check in. The room was small and very warm, but a fan was provided....

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Helpful?
3Thank Samantha T
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Samantha T, Thank you for staying at the Holiday Inn Express Newcastle Metro Centre, and taking the time to leave us a fab review. We are delighted to hear that you enjoyed your stay with us and had an efficient check in, enjoyed our breakfast and our complimentary WIFI. Our staff at the hotel work very hard to make...

Edinburgh, United Kingdom
Reviewed 19 August 2015

Was going to write bad review due to not being happy with first room given. But since then holiday inn have been great changed room straight away and after we left followed up our problem with room. Great customer service. good location plenty of places to eat and plenty of shops near by. Breakfast was very good Customer service very...

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Helpful?
1Thank jamiegmail
HIEXNEWCASTLEMETRO, Guest Relations Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Jamiegmail, Thank you for taking the time to leave us a review, I am sorry to hear that you had to move rooms but I am elated that our front desk team were attentive and resolved your issue in a timely manner, the team work very hard to ensure that all of our guests are well looked after and...

Whitehaven, United Kingdom
Reviewed 19 August 2015

Booked this hotel through a search engine website, but could easily have done it directly on their own website. Only booked the one night stay the night before. The hotel is ideally placed to access the Metro Centre and surrounding retail parks as well as being within walking distance of numerous eating places (a pub as well as big chain...

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Helpful?
Thank Jacques1408
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Jacques 1408, Thank you for staying at the Holiday Inn Express Newcastle Metro Centre, Thank you for you fantastic 5* review. The Hotel team are over the moon that you enjoyed your stay here at the Holiday Inn Express Newcastle Metro. We are a great hit with guests who have come to shop, as the Metro Centre is only...

King's Lynn, United Kingdom
Reviewed 17 August 2015

We chose this hotel for its close proximity to the beamish museum ( 15 mins drive away) just off the a1 it has a kfc, frankie and bunny and another restaurant within two minutes walk. The hotel has its own cash machine and bar with a breakfast included in the booking. When we got there booking.com hadn't forwarded the two...

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Helpful?
Thank Ian H
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Ian H Thanks for taking the time to leave a review of your recent stay at the hotel. We are delighted that you had a great time in Newcastle and enjoyed everything at the hotel. The team works really hard to ensure that all of our guests are well looked after and have everything they need during their stay....

Stockport, United Kingdom
Reviewed 13 August 2015

My Partner likes to stay here when he is on business in the North East and does use it regularly. On the occasions I have been with him I always find the staff very helpful, the rooms are always very clean and the bed is extremely comfortable. The breakfast is fine with a good choice. The only thing we don't...

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Helpful?
1Thank trowydee
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear trowydee Thank you for posting a review of your recent stay with us at Holiday Inn Express Newcastle Metro Centre. Its wonderful to learn that you are a regular guest that stays with us often. There are lots of things that you can enjoy in the North East whilst your husband is here for business. The team are delighted...

Scotland, United Kingdom
Reviewed 11 August 2015

I stayed here for 1 night to visit the metro centre. The staff were friendly and checked me in quickly, they were also very helpful with anything I asked them.My room was T500 which was fine and also clean. However it did overlook the river and a railway line which trains went along regularly bowing the whistle which made it...

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Helpful?
1Thank 969chacha
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear 969Cacha, Thank you for choosing the Holiday Inn Express Newcastle Metro Centre. We are delighted to hear that you had an efficient check in and that our staff were helpful throughout your visit. We are sorry to hear about the irritants you encountered during your stay. In terms of the trains, they are freight trains and unfortunately we are...

Aberdeen, United Kingdom
Reviewed 5 August 2015

we have stayed here many many times over the past 10 years and have never really had any bother or major complaints with it. This time was no exception. staff polite and helpful. room clean, quiet and comfortable. the only "issue" we ever really have is that the beds in the accessible rooms are too soft. My mum is disabled...

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Helpful?
Thank Julz0506
HIEXNEWCASTLEMETRO, Front Office Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Julz0506, Thank you for choosing the Holiday Inn Express Newcastle Metro Centre, It's fantastic to hear that you have stayed with us on numerous occasions over the past 10 years, we greatly appreceiate you loyalty! I'm sorry to hear that your mum had problems with her mattress, but we do have a variety of matresses throughout the hotel. Our...

Colombo, Sri Lanka
Reviewed 2 August 2015

Friendly staff, great free breakfast and fast wi-fi. The only downside was the lack of air-conditioning during the hot summer days ( the table fans provided were not that good enough). Would strongly recommend against opting for additional sofa bed for adults as it turns out to be very very uncomfortable. Otherwise all good with easy access to restaurants, supermarkets...

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Helpful?
Thank RajeevMD
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear RajeevMD Thanks for taking the time to write feedback following your recent stay with us in Newcastle. We have recently experienced some lovely warm summer days in Newcastle - this is most unusual and usually the table top fans are suffice for our cool northern climate. We are pleased however to let all of our guests know that we...

Dundee
Reviewed 31 July 2015

Very basic but ok for overnight stay breakfast included in price parking good easy to find lots of restaurants near by in meteor centre. Staff very helpful would use again if in area needing an overnight stay

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Helpful?
Thank Pert01
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear Pert01 Thanks for leaving feedback following your recent stay at the hotel. Holiday Inn Express prides itself on the simple formula of being 'everything you need, and nothing you don't'. The staff work hard to look after all of our lovely guests, and it's great to hear that you found them to be most helpful during your stay. We...

Moray, United Kingdom
Reviewed 28 July 2015

Great value, spotlessly clean and well equipped rooms. Dogs are welcome in some rooms by prior arrangement and staff were very welcoming to both us and the pooch. Breakfast with hot and cold items is also included. Will be back on our next trip south!

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Helpful?
Thank ScottishExposure
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review

Dear ScottishExposure Thank you for the fabby 5* review! We are delighted with your feedback. Our team loves to make a fuss of all of guests - including our well behaved four legged friends too! We are thrilled that everything was to your liking and look forward to seeing you back at the hotel soon. Kind Regards Michelle Tindall General...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Newcastle Metrocentre is a modern designed hotel ideally located just off the A1. Guest rooms accommodate two adults with up to two children and include Express Start Breakfast, free wifi and free parking. Guest rooms are en-suite with power shower, 32-inch flatscreen TV, free wifi, hair dryer and telephone. The Holiday Inn Express Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham. The hotel is an excellent choice for an overnight stay when visiting the area or as a stop off when on your travels. For the corporate traveller the Holiday Inn Express Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away and the infamous Newcastle nightlife is a must for any party goer. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millennium Bridge. ... more   less 

Additional Information about Holiday Inn Express Newcastle Metro Centre

Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: £48 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Newcastle Metro Centre staff and other travellers.
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Questions? Get answers from Holiday Inn Express Newcastle Metro Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“never had a bad room yet hotel is class”
T7664IOjoeo, 20 Apr 2017 | Read review
“Lovely views over the river out back with occasional trains passing during the day but not late at night.”
paultI1099RQ, 1 Feb 2017 | Read review
“All floors are accessible by a lift,”
H338UBanthonym, 29 Jan 2017 | Read review
“Best views. clean rooms”
drtjtalloo, 26 Jan 2017 | Read review
“room 123 very quiet and on ground floor”
797janec, 8 Jan 2017 | Read review
5 of 5