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Copthorne Hotel Newcastle

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Copthorne Hotel Newcastle
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1,674 Reviews from our TripAdvisor Community

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Showing 1,656: English reviews
Penrith, United Kingdom
Reviewed 2 days ago NEW

A good location if going to Metro Radio Arena but what a boring place. It is beige and brown everywhere. It is clean but they seriously need to inject some colour in to the place. The bar area is also too noisy when full as they have a low ceiling making the noise level rise to a very high level....

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Thank Jane706
Reviewed 3 days ago NEW

Just had an afternoon tea and can honestly say I was very disappointed! Sandwiches made with cheap sliced bread and the scones were rock hard. The pastry on the sweet mince pies tasted very "savoury'. All in all a very disappointing event...won't be going back again:-(

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Helpful?
Thank Julie A
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Sorry to read of your disappointment with your recent afternoon tea. We serve hundreds of afternoon teas every month, with feedback normally very positive, and clearly our normal standards not met on this occasion. We'd be happy to offer you a complimentary afternoon tea as a gesture of goodwill, please contact me via ken.ellington@millenniumhotels.co.uk to arrange. Best regards, Ken Ellington,...

Glasgow, United Kingdom
Reviewed 3 days ago NEW

My wife and I stay for two nights Wednesday 31st Nov and Thursday 1st Dec on a business trip. We were checked in very quickly and were able to park the car in the hotels multi storey car park which is right next to the hotel. We had room 426, which is large enough for two in comfort. The room...

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Helpful?
Thank Ian2405
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the comfort and cleanliness of your bedroom, the quality of the hotel facilities, the hotel location and the high standard of guest service. Your positive feedback and recommendation of the hotel are greatly appreciated, and I hope we may have...

Reviewed 4 days ago NEW

We had a works party at this hotel and seemed a pretty good deal as it included a half bottle of wine per person as well as the 3 course meal and tea or coffee for £24.95. On entry to the rooms the DJ had the music playing quite loud so dinner conversation was a shouting match and the waiting...

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Helpful?
Thank Peetsky
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your review. Sorry to read that you had been disappointed with your recent festive event held here. Feedback of this nature is very rare, with thousands of festive party night guests attending events here every year. All food here is freshly prepared, with your comments passed on to our Head Chef and his team. Best regards, Ken...

Bishop Auckland, United Kingdom
Reviewed 4 days ago NEW

We'd booked to see a show at the Arena (and Simply Red were brilliant!) so decided to stay over afterwards. I got a good deal online directly with the hotel although I was a bit disappointed to find there was a charge for their attached car park. Anyway, at check in, we were offered a deal that would include a...

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Helpful?
Thank Jim J
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the hotel location, the cleanliness, and the high standard of guest service. Your positive feedback and recommendation of the hotel are greatly appreciated, and I hope we may have the pleasure of welcoming you back again soon. Thanks again. Best...

Newcastle upon Tyne, United Kingdom
Reviewed 5 days ago NEW

The hotel is located on a good spot right on the Tyne. All rooms overlook the river. The food is good and the staff are very polite and helpful. There is undercover parking which is great. We were in room 227 which was a bit close to the metro and railway track and there was some noise from these, a...

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Helpful?
Thank Lynne A
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your festive party and overnight stay with us this past weekend, with particular regard to the high standard of guest service, the quality of food and the hotel location. Your positive feedback is greatly appreciated, and I hope we may have the pleasure of welcoming you back again soon....

Chester, United Kingdom
Reviewed 1 week ago via mobile

The Copthorne Hotel is in a fantastic location on the Newcastle Quayside, with rooms that have a view over the Tyne. Two minutes walk from the best Thai restaurant, ten minutes walk from the Metro Radio Arena and fifteen minutes walk from the city centre. Rooms are very spacious and clean, staff very friendly and service efficient. On-site parking is...

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Helpful?
Thank MarkandEmma B
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the hotel location, the spaciousness and cleanliness of your bedroom, the secure on site car parking and the high standard of guest service. Your positive feedback and recommendation of the hotel are greatly appreciated, and I hope we may have...

Plymouth, United Kingdom
Reviewed 1 week ago via mobile

Stayed for 3 nights. Staff extremely friendly and helpful. Great location overlooking the river. Near to bars and restaurants. Room clean and spacious, reception and bars airy and comfortable. Food, very good. For the price, it was excellent value for money and a most welcoming and friendly hotel. Will return when next in Newcastle

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Helpful?
Thank Mike528833
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service, the cleanliness and comfort of your bedroom, the quality of food and the value for money. Your positive feedback is greatly appreciated, and I hope we may have the pleasure of welcoming you back...

Reviewed 1 week ago via mobile

I'm lying in my bed at The Copthorne. Wondering how to charge my phone (because there's no plugs in the room whatsoever). The thin excuse for a quilt lies across my weary torso and outside it's -1deg and the air con is set to maximum warmth but still the room is like a fridge. The air blowing out of the...

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Helpful?
Thank Joe A
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Thank you for your comments. Sorry to read of your disappointment with your stay. There are available sockets in all rooms. Duvets and pillows are about to be upgraded as part of our ongoing refurbishment programme. From the sound of your review, there may have been an isolated issue with the heating system having tripped, which would have been quickly...

Glasgow, United Kingdom
Reviewed 1 week ago

5th floor suite large spaciousness room with large comfortable bed very nice. Haven't stayed at the hotel for over a year great news it hasn't changed much with regards warm friendly welcome from knowledgeable customer focused staff. Good selection of food on menu and delivered in timely manner considering very busy time of year with proms and other Christmas parties....

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Helpful?
Thank Graham T
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review

Many thanks for your great review. I'm delighted that you enjoyed your recent return stay, with particular regard to the comfort of your bedroom, the high standard of guest service, and the quality of food. Your positive feedback is greatly appreciated, and I hope we may have the pleasure of welcoming you back again soon. Thanks again. Best regards, Ken...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel ... more   less 

Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: £59 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Copthorne Hotel Newcastle Upon Tyne
Hotel Style:
#18 Luxury Hotel in Newcastle upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Newcastle staff and other travellers.
8 questions
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Northampton, United Kingdom
over a year ago

See all questions (8)

Questions? Get answers from Copthorne Hotel Newcastle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don's stay in room 508 or the one connected to it”
 of 5 bubbles Jane706, 8 Dec 2016 | Read review
“Stay away from the side near where the Metro train runs from 5am.”
 of 5 bubbles Peetsky, 6 Dec 2016 | Read review
“Rooms further away from the metro/train line are quieter”
 of 5 bubbles 441lynnea, 5 Dec 2016 | Read review
“All the rooms I have been in have been of a good standard, all on river.”
 of 5 bubbles 762grahamt, 30 Nov 2016 | Read review
“Rooms on west side of hotel near metro so noisy during day”
 of 5 bubbles 481jeanettes, 27 Nov 2016 | Read review
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