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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewssuperior roomosbornes barosborne roadan italian restaurantwest jesmond metro stationcity centrejesmond arealimited parkingfreeman hospitalon arrivallovely hotelstayed here for nightshotel restaurantgood sizevisiting newcastlebars and restaurantsfull english
Just returned from our stay.. couldnt wish for better service.. the ladies on reception at varied times was each more than helpfull... the dining staff at breakfast was also excellent.. quality service fabulous rooms..
Hotel was newly renevated. It was modern and clean. My room was large with a large and well equipped bathroom. Although the hotel is located above a very busy pub, my room was quiet. It offered breakfast in the next door resturant too. Staff were...More
Thank Zara I
Response from The Malhotra G, Senior Receptionist at The New Northumbria HotelResponded 1 week ago
Dear Zara,
Many thanks for taking the time to provide us with great feedback.
We are glad to hear you were impressed with the hotel and amenities the hotel has to offer. We also agree that we are in the perfect location!
We have good...More
Room was clean and warm. Hotel is close to the town centre. Bars and restaurants close to the hotel.A very pleasant stay, will definitely go back.next time it will be a leisure weekend.I would recommend this hotel for everyone. The bar is massive and serves...More
Thank Mark G
Response from The Malhotra G, Senior Receptionist at The New Northumbria HotelResponded 1 week ago
Good Afternoon Mark,
Many thanks for taking the time to provide us with feedback. We are glad to hear you had an overall pleasant stay with us.
We apologise if you feel parking was difficult on this occasion. We have 55 bedrooms and 25 car...More
This hotel is located in the lovely area of Jesmond. The area is close the Jesmond Metro station, amenities and a short Metro journey to central Newcastle.
The staff are excellent and are very friendly and accommodating, a real asset to this hotel which would...More
Thank Leerow
Response from The Malhotra G, Owner at The New Northumbria HotelResponded 2 weeks ago
Dear Lee,
Thank you for taking the time to provide us with feedback regarding your recent stay.
We are thrilled that you loved the location of the hotel, and our spotless rooms. We pride ourselves in our customer service, so I’ll make sure the team...More
Went here for 3 nights in standard room. Room 126 not a bad room but does need a bit decorating etc, wall paper coming off in places and the bin was broken and one morning I went to get a shower and the bottom fixing...More
Thank Wrights125
Response from The Malhotra G, Senior Receptionist at The New Northumbria HotelResponded 2 weeks ago
Good Afternoon,
Many thanks for taking the time to provide us with great feedback. We apologise for the issue regarding the shower and smokey room but pleased to know you were offered a room move at the time of reporting the issue with Kasha.
Thank...More
Response from The Malhotra G | Property representative |
Hi there,
We our located on the outskirts of the city centre in Jesmond. Jesmond is a lovely residential area with a park, bars, restaurants and boutique shops. We have a metro train that takes you straight into the city... More
Hi there,
We our located on the outskirts of the city centre in Jesmond. Jesmond is a lovely residential area with a park, bars, restaurants and boutique shops. We have a metro train that takes you straight into the city centre in around 2-4 mins. West Jesmond Metro Station is a 5 minute walk from the hotel. Or it is a 30 minute walk from the city centre to us.
Let us know if you have any further questions!