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Macdonald Alveston Manor Hotel

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Traveller (380)
Room & Suite (99)
Dining (21)
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Overview
  • Excellent26%
  • Very good34%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
“coach house”(48 reviews)
“lovely hotel”(109 reviews)
“town centre”(124 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Reviews (2,587)
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All reviewscoach houselovely hoteltown centrespa breakevening mealleisure facilitiesold buildingfour postershort breakwithin easy walking distancefew minutes walkafternoon teastayed for one nighta lovely staystratfordweddingcharacter
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1 - 5 of 2,573 reviews
Reviewed today

We so enjoyed our visit a year ago that we decided to make a return visit. Just as a year ago reception was superb and friendly with plenty of useful information on how to get the best out of our visit. Our room was really...More

Thank George B
Reviewed yesterday

We recently stayed a couple of nights at the Alveston Stratford. How refreshing it was to have a Tony (aka Thierry Henry) in the bar to look after us with food and drinks. Such a professional with a great work ethic and sense of humour....More

Thank rbrit2n
Reviewed 2 days ago

My daughter, 2 granddaughters and I had an overnight Spa Package and had a great time. The attractive historic looking hotel was set in lovely manicured grounds....the rooms were spotless and very comfortable....and only a short walk into town Staff were very friendly and helpful..

Thank jean47186363
Reviewed 2 days ago via mobile

A couple of really great days. Easy to find very close to all Stratford upon Avon attractions. Or Classic room was spotless and well appointed and we could park at rear close by. Parking was £5 for the stay but as we did not move...More

Thank rodh123
Reviewed 4 days ago

This is a lovely property in a prime location just a few minutes walk from the centre of Straford-Upon Avon with ample parking which is charged at £5 per day. Lovely paneled bar with large mullioned windows but wines by the glass are extremely expensive...More

Thank DominicDeBurca
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Room Service
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$106 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Stratford-upon-Avon
#5 Spa Hotel in Stratford-upon-Avon
#10 Romantic Hotel in Stratford-upon-Avon
#12 Luxury Hotel in Stratford-upon-Avon
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$106 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Stratford-upon-Avon
#5 Spa Hotel in Stratford-upon-Avon
#10 Romantic Hotel in Stratford-upon-Avon
#12 Luxury Hotel in Stratford-upon-Avon
Room types
Suites, Non-Smoking Rooms
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Traveller (380)
Room & Suite (99)
Dining (21)
Pool & Beach (5)
Business Centre & Event Rooms (4)
Questions & Answers
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2bornot2be
23 February 2018|
Answer
Response from 2bornot2be | Reviewed this property |
a week on an the manager has still ignored my totl review - now others are agreeing with my issues yet nothing is done about it. See Trustpilot reviews about this hotel. You will avod at all costs.
0
Votes
2bornot2be
I am sat in the hotel bedrrom using the hotels wifi - having just had an interesting breakfast within the hotel. All was going well untill the bacon was cold within the trays where you self serve - the pan was apparently hot but the transfer of heat wasnt the best in ensuring my future bacon to plate was to be the warmest in the world (must be due to globel cooling). The plate dispenser had collappsed leaving you to reach into the void to recover your plate for breakfast amongst the shards of broken plates. Run the gauntlet. That asides I collected what I could for breakfast which on the whole was pretty good considering. During breakfast we head a waiter say to a table near us "Sorry there is a long delay on coffee at the moment" Surely coffee is staple of any kitchen enviroment? After cooked breakfast we had some of the toast that had arrived at the table just after we sat for breakfast. It was cold but then it always is when delivered early. I decided it would be nice to have one slice of brown toast warm, so, asked the gentleman who seem to be heading the breakfast this morning if I could have just one slice warm his reply surprised me... "maybe" ??? This was obviously becuse he had a Q of people out of the door unable to be seated as the clearing staff had not clear the now empty tables and the staff (few on the ground) were running around without the normal flow and ebb of a well managed breakfast suit. So I returned to table and waited 10 minutes. After a second request to the nearest waiter he said I could have toast but then it would take 5 mins - I thought that would be ok as I have already wited 10 minutes. 20 minutes later I again - requested 1 slice of brown toast to the head waiter and said when will the simple quick item be arriving - he said now! After waiting a further five minutes I headed to reception to make enquiries. The helpful lady on the desk took notes of my query and made a refund of breakfast on my card. I returned to the breakfast room and asked the table next door if the waiter had arrived - no you guessed it "Still no toast"... They were waiting for coffee 15 minutes.. I wished them luck and left. The Q for breakfat was still out of the door and the tables still not cleared. As for the room we stayed in 123 bed nearest the window the matress had collapsed (significant depression on the side nearest the window) on the edge where you sat you then slid towards the floor and off the bed which made sleeping over night a definately middle of the bed affair. Spa - mouldy and in need of major redecoration in the changing areas and shower areas - no jacuzzi - shame - tired and the gent on the desk last night sped through the instructions for the lockers lock system so quick I almost didnt understand the system then he returned to his paper. Slow down - time for customers I think is needed all round. No need for breakfast meltdown.
22 February 2018|
AnswerShow all 2 answers
Response from 2bornot2be | Reviewed this property |
And Guess what - it has got so bad that the manager cant even be bothered to reply to my issue here - or to my direct emails. It appears to be a head in the sand moment. So I suggest avoid this hotel. Although last night... More
0
Votes
Room Tips
"If you are less than mobile let them know before you arrive, as some have lots of steps"
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"Request a room nearest to reception as the hotel rooms meander over several blocks with stairs involved."
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"I would think all rooms would be similar"
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"stay in the newer parts of the hotel which are clean but dull, the old part is tired and requires a make over"
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