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Pentahotel Birmingham

Ernest Street Holloway Head, Birmingham B1 1NS England
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Traveller (620)
360
Panoramas (18)
Room & Suite (220)

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About

#51 of 120 hotels in Birmingham
Location
Cleanliness
Service
Value
We're less than a mile from the city centre, but a million miles away from the usual. Ladies and gentlemen, boys and girls, welcome to the pentahotel Birmingham. Just the tonic for the weary traveller, or the visitor who's rearing to go. Perfectly positioned to jump-start your visit to England's Second City. In fact pentahotel is much like Birmingham itself: relaxed, confident in its unique personality and right in the middle of it all! Pentahotels has a strict no smoking policy in our non-smoking rooms. If you choose to smoke in these rooms, you will be subject to incur a fine of up to 250 EUR
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Highchairs available
Taxi service
Conference facilities
Meeting rooms
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
24-hour security
Baggage storage
Outdoor fireplace
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Room service
Seating area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, Czech and 6 more
3,500Reviews48Q+A100Room tips

Reviews
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Traveller rating
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gpa66 wrote a review Feb 2024
Bristol, United Kingdom415 contributions166 helpful votes
This is what I would class as a functional, no-frills hotel. That said, I had a pleasant stay and had everything I needed for my business trip. Plenty of space in the room (slightly overpowering air freshener though!), room was clean. The shower was excellent! Noisy from the outside with the window open, even from the top floor.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the exceptional shower and found the cleanliness of your room to your satisfaction. Our modern accommodations are indeed designed to provide both style and comfort for our guests. We take pride in our rigorous cleaning procedures, ensuring a pristine environment for your stay. Please be assured, we have noted your feedback regarding the external noise and will continue our efforts to minimize it as much as possible, including the use of double-glazed windows for a restful night. While our central location is ideal for exploring Birmingham, it can sometimes lead to the hustle and bustle of city life being heard, especially if windows are left open. Our higher floors and backside rooms do tend to be quieter, and we are always happy to accommodate room preferences upon request and availability. It's also great to know you found value in your stay and appreciated the ample space your room provided. We hope the air freshener's scent has not caused too much inconvenience and will take your feedback on board for future considerations. We look forward to welcoming you back in the future. Best regards, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Linda J wrote a review Feb 2024
Manchester, United Kingdom276 contributions57 helpful votes
Stayed here for work and upon entering my room it stank of cigarette smoke. I called down and explained the issue. I was assigned a twin room as they had no other doubles available and they gave me a complementary drink from the bar which I appreciated. Staff were friendly and the hotel has a great design but found the drinks expensive and the location was a bit too far out for me. It is on a very busy road with not much about.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 4 weeks ago
Dear Linda, Thank you for your review. We're delighted to hear that you appreciated the complimentary drink and found our staff to be friendly – please be assured that our team is dedicated to providing a welcoming atmosphere. It's also great to know that our hotel's design made a positive impression on you. We're sorry to hear about the discomfort caused by the scent of smoke in your room; our establishment is a non-smoking hotel and we strive to ensure that all our rooms are fresh and adhere to our stringent cleaning procedures. Regarding the drinks, our 24-hour bar offers a broad selection of beverages, and we take pride in the quality provided. While we understand that our location on the busy road did not meet your preference, many guests find our proximity to the city center and local attractions, as highlighted in our 360º virtual tour, a valuable aspect of their stay. We appreciate your feedback on the room allocation and will continue to work hard to ensure that every guest has a comfortable and enjoyable experience. The whole team hope that we may see you again in the future. Kind regards, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jodi W wrote a review Feb 2024
3 contributions
+1
Hotel has a good vibe, penta lounge is large with a nice aesthetic with giant jenga, pool table (there’s also shuffle board in the main lobby) and plenty of comfy seating, breakfast had a good variety of hot/cold food with milk options and vegan options available, VERY COMFY BEDS My only negative is the rooms are tired, stains on carpet, burn hole in netting and marks on walls just some TLC would go along way! 5minute walk from Chinese quarter and maybe 10 to bullring!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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His Excellency MJ Ramsden wrote a review Feb 2024
Woodstock, New York16 contributions2 helpful votes
Overall, I don't think I'd stay here again. Whilst the beds were comfortable and the staff were friendly, that's about it. The room initially assigned had blood throughout it, chewing gum stuck to the top of the desk, and a bathroom that hadn't been cleaned. I went straight back downstairs and complained, and they re-allocated me to another room which was slightly dated, which didn't work well with the hotel branding. The staff took their time (the bar and check-in are exactly the same desk, so when you have 15 people asking for drinks, you're there for a decent amount of time). Bed was good quality, pillows were okay and sheets okay also. Bathroom in room no. 2 was cleaned to a slightly higher standard and would have encouraged me to stay again had it not been such a mess about. Same for the bedroom, the rooms also weren't quiet and you could hear if somebody dropped a phone from the bedside table to the floor. Sad it wasn't all it was made to be - at the price point, you are better looking to some hotels on the other side of the Mailbox.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Elevators are small, pack lightly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 11 Feb 2024
Dear Matthew, Thank you for your kind review. We're glad to hear that you found our beds comfortable and our staff friendly. Please be assured, the cleanliness and presentation of our rooms are usually praised, as we adhere to stringent cleaning procedures. We regret to hear that your first room did not meet these standards and appreciate you bringing this to our attention. We're also sorry to hear about the wait time at the bar and check-in, and the noise level in your room. Our team conducts regular floor walks and has security on weekends to manage internal noise, and we aim to provide a peaceful environment for all guests. We hope to welcome you back. Best wishes, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alison W wrote a review Feb 2024
Ormskirk, United Kingdom45 contributions20 helpful votes
Great hotel Staff were friendly and helpful, didn't have to wait for check-in or when ordering drinks. Thanks to the member of staff who brought me an extra quilt in super quick time cos I was going out for the evening. Pool table was free with quiet lounge on 1st floor. Bar on ground floor. Beds comfy, decent size room and good quality rain shower. I've not given it 5 stars because although the buffet breakfast was good, it wasn't 5 star. I had to ask for baked beans for the cooked breakfast and they should have been out as standard, so by the time I'd realised this, my food was cold. There is a list on the wall with items you can order such as the beans and porridge, but I realised this too late. Also the decor was 4 rather than 5 star. Would stay again though.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 11 Feb 2024
Dear Alison, Thank you for leaving us this review of your recent stay. We're delighted to hear that our staff were friendly and attentive to your needs, swiftly providing an extra quilt for your comfort. It's great to know that you enjoyed the complimentary use of our pool table and the tranquility of our lounge on the first floor. We take pride in the comfort of our beds and the quality of our rain showers, so we're thrilled these aspects made your stay more enjoyable. We appreciate your feedback on our breakfast buffet. Please be assured we’ve taken your comments on board regarding the baked beans and the timing of service. While our décor aims to strike a modern tone, we understand that aesthetic preferences vary, and we're always looking to enhance our guest experience. We look forward to welcoming you again and hope your next visit will be even more pleasant. We hope to welcome you again. All the best, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JO Rawbone wrote a review Dec 2023
22 contributions4 helpful votes
DeMarco was fantastic! Friendly, helpful, warm and such a pleasant gentleman going out of his way to help us. The rooms were extremely clean and excellent value for money. Excellent location close to shops,restaurants and train stations. Great bar, friendly atmosphere, definitely would recommend and will return on our next trip to Birmingham!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Hotel go out of their way to ve helpful and Demarco was amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 21 Dec 2023
Dear Guest, Thank you for your valuable review. It's delightful to hear that DeMarco's friendly and helpful service left a positive impression on you; our team takes great pride in offering warm hospitality. We're also thrilled that the cleanliness and value of our rooms met your expectations. Please be assured, our prime location close to shops and transport links, alongside our vibrant bar, is designed to provide an enjoyable stay. We're glad these aspects contributed to your recommendation and plans to return. We look forward to welcoming you again. Best wishes, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris L wrote a review Dec 2023
1 contribution
I’ve been pentahotel hotels before and had a nice stay this is why I decided to stay at the penta hotel in Birmingham After a day out around the Christmas market we decided to go back and have food at the hotel in our room not before checking the room service times on the hotel website It stated available from 1200 to 2230 I went down at 2200 and was told not available I asked if a limited menu was available and this wasn’t available also This spoiled my stay This will make me think twice about staying again
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 17 Dec 2023
Dear Chrislq, Thank you for taking the time to share your feedback. We would have liked to have met all your requirements and apologise for any inconvenience. The issues you have raised will be reviewed with our team to ensure an improved service is delivered in the future. We hope you will consider staying with us again in the future. Best regards, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucy Davies wrote a review Dec 2023
3 contributions10 helpful votes
Such a cool hotel. Staff couldn’t do enough for us, they were so helpful. Loved the bar and rooms, and had so much fun on the darts and shuffleboard! Amazing that they offer secure onsite parking too, so convenient! Will definitely return.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 17 Dec 2023
Dear Guest, Thank you for your kind review. We're thrilled to hear you enjoyed the unique vibe of our establishment and that our staff made a great impression with their helpfulness. It's wonderful to know that our Pentalounge with its games like darts and shuffleboard added to your fun experience. We're also glad that the secure onsite parking added convenience to your stay. Please be assured that we aim to provide excellent value, a prime location, and top-notch service to all our guests. We look forward to welcoming you back. Best regards, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel wrote a review Dec 2023
Birmingham, United Kingdom5 contributions2 helpful votes
Arrived and was checked in early which was a bonus as it was a very busy Friday. The lady who checked us in and out the following morning was very friendly, professional and helpful. We really enjoyed our stay and will return on our next visit to the city centre.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 17 Dec 2023
Dear Charlie, Thank you for such a positive review. We're thrilled to hear that our team member made a positive impact on your stay, providing friendly and professional service. Your early check-in on a busy Friday is a testament to our commitment to accommodate our guests' needs whenever possible. It's wonderful that you enjoyed your time at our hotel and we're looking forward to welcoming you back on your next visit to the city centre. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea B wrote a review Dec 2023
Ilkeston, United Kingdom76 contributions56 helpful votes
Nice hotel. Very clean and smelt nice. The staff were friendly and welcoming. The bar area is small but nicely lit. We had a nice cocktail each. Good location. Just a short walk to the centre. We parked in the nearby NCP car park and I paid before. Was only a few minutes walk. The only downside was that check out was before 12 and the cleaner knocked on the door at 11.30 to ask when we were going. All in all a great stay in a good location.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Pentahotel Birmingham
Responded 5 Dec 2023
Dear Andrea, Thank you for taking the time to share your experience. We're delighted to hear you found our hotel very clean and that the scent added to your comfort. Our staff takes great pride in offering a friendly and welcoming environment, so it's wonderful to know this was reflected during your stay. The ambiance of our Pentalounge is thoughtfully designed to be inviting and relaxing, and we're pleased you enjoyed a pleasant cocktail there. Please be assured, we have noted your feedback regarding the housekeeping timing on the day of your checkout and will ensure better communication in the future to enhance our guest's comfort. We're glad you appreciated our hotel's convenient location, just a short walk from the city centre, making it an ideal base for exploring Birmingham. We hope we may have the chance to welcome you back in the future. Kindest regards, Karen, Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£64 - £108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada encore birmingham city hotel birmingham
LOCATION
United KingdomEnglandWest MidlandsBirminghamLadywood
NUMBER OF ROOMS
131
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PENTAHOTEL BIRMINGHAM - Updated 2024 Reviews

Frequently Asked Questions about Pentahotel Birmingham
Which popular attractions are close to Pentahotel Birmingham?
Nearby attractions include Birmingham Back to Backs (0.2 miles), Whistle Punks Axe Throwing (0.1 miles), and Electric Cinema (0.2 miles).
What are some of the property amenities at Pentahotel Birmingham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pentahotel Birmingham?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Pentahotel Birmingham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Pentahotel Birmingham?
Conveniently located restaurants include Indian Cafe Racer, Blanc NRI Birmingham, and Gas Street Social.
Are there opportunities to exercise at Pentahotel Birmingham?
Yes, guests have access to a fitness centre during their stay.
Is Pentahotel Birmingham located near the city centre?
Yes, it is 0.9 miles away from the centre of Birmingham.
Are any cleaning services offered at Pentahotel Birmingham?
Yes, dry cleaning and laundry service are offered to guests.
Does Pentahotel Birmingham offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Pentahotel Birmingham?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Polish, and Dutch.
Are there any historical sites close to Pentahotel Birmingham?
Many travellers enjoy visiting Birmingham Back to Backs (0.2 miles), West Midlands Police Museum (0.7 miles), and Winterbourne House and Garden (1.8 miles).