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Britannia Hotel Birmingham

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1 room 2 adults 0 children
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Britannia Hotel Birmingham
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2,432 Reviews from our TripAdvisor Community

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Showing 2,354: English reviews
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Leicester, United Kingdom
Reviewed yesterday NEW

This hotel is disgusting, creepy and has the worst customer service I've ever experienced. seeing it from the street is off-putting due to its 'haunted hotel' look. when we entered we could tell this hotel was creepy and very outdated. the staff where worse! We were not welcomed and greeted by a smile. after booking the hotel months in advance...

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Thank eblunt2017
Limerick
Reviewed 2 days ago NEW

I have to say I found the staff lovely to deal with but I checked out and got my money back felt unsafe to tell the truth and so did my son first night was fine second night not a wink of sleep due to well can't say on line wouldn't recommend for family's or anyone other than if your...

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Thank Anna H
Stafford
Reviewed 3 days ago NEWvia mobile

I stayed here for one night ( thank god that's all it was ) as part of a girls weekend... I didn't book this hotel myself that was done by the party organizer and I was very very disappointed ... the whole place needs gutting ... I can't find the words to describe how bad it was... when we got...

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Thank StaffordKaren
Wales, United Kingdom
Reviewed 6 days ago NEW

This hotel was very disappointed it shows online what you see is not what you get. I thought Britannia chain would be ok throughout the uk but this one just terrible. Reception staff need customer training their attitude is just don't care and don't explain things properly. The hotel itself was very old fashion very dated worn out and dirty....

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1Thank anna l
Tallinn, Estonia
Reviewed 6 days ago NEW

I have stayed at the Britannia Hotel in Canary Wharf before, which to fair, was just fine. I had thought that Britannia chain would have the same standards throughout their portfolio of hotels, but, how I was wrong. Britannia Hotel is located a stones thrown from New Street Station, and so is conveniently located. However, to enter the hotel, one...

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2Thank Laibach
Reviewed 1 week ago

Super location a few minutes from New Street Station. Our 9th floor room had everything needed to make our stay problem free. Overall the hotel needs a little TLC, but no real issues worth mentioning. The reception staff need a course on how to make a you feel welcome and not another task that they have to undertake. Jane the...

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Thank Gerry M
Reviewed 1 week ago via mobile

room had a nice view of the city but tv did not work, neither did one of the lights, the cleaning was not executed very well as we found a pack of empty cheetos under our bed which did not belong to us. downstairs looked like something from the shining.. could have done with breakfast being in the price for...

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Thank Shona B
Worcestershire, United Kingdom
Reviewed 1 week ago

I stayed there for a night due to my flight and I regret I didn't stay at the airport as the hotel was the worst place I have ever stayed in. I travel a lot and I wouldn't expect to find hotel in the city centre of Birmingham so horrible. Not really pleasant check in, very dirty bedroom and bathroom...

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1Thank A Z
Birmingham, United Kingdom
Reviewed 2 weeks ago

Great staff, location,and value I last reviewed this hotel in November I have stayed many times since but can only review every 3 months I have had my own hotels so understand the business. This hotel is what it is a great budget hotel in a fantastic position right in the main street just 2 mins from Birmingham New Street...

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Thank goodfoodjudge2016
Reviewed 2 weeks ago via mobile

Location is superb, just within the bullring. Nice people working there and very responsive to our requests. Clean room, however very small and quiet different from that shown during booking. Keycards are really rediculous and we needed to reactivate every time we used them. Breakfast was horrible for me compared to other hotels in other areas in Europe and USA.

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Helpful?
Thank Amira M

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Questions & Answers

Here's what travellers have asked, with answers from Britannia Hotel Birmingham staff and other travellers.
9 questions
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Cardiff, United Kingdom
7 days ago
6 months ago
London, United Kingdom
Bournemouth, United Kingdom
8 months ago

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Questions? Get answers from Britannia Hotel Birmingham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to the Premier Inn, New Street.”
eblunt2017, 25 Apr 2017 | Read review
“None at all dark dingy lights not working keys not working”
AnnaH497, 24 Apr 2017 | Read review
“don't bother go somewhere else”
Y8366IEannal, 20 Apr 2017 | Read review
“Don't stay here”
Laibach, 20 Apr 2017 | Read review
“Ask for a city view, (9th Floor window 16 feet by 8 feet)”
134gerrym, 17 Apr 2017 | Read review
5 of 5