Used this hotel many times in the past and always felt comfortable though always felt that breakfast could be improved. Charged £55+ for a bottle of fairly ordinary wine. Wish I'd seen the price list prior to ordering. High level room comfortable and quiet, despite much…
Probably one of the best hotels in Birmingham, we had a suite on the 23rd floor with access to a private lounge. Very clean hotel, with friendly staff.Good location if you are Christmas shopping or visiting the German Market will be staying here again
I was in contact with the Guest Relations Team Leader, Nefeli Makropoulou, after I had made my booking, via email. I contacted them as I had planned to propose to my partner. Nefeli was very efficient in her responses and genuinely seemed interested to help make this day as…
This hotel is completely stunning, has a spa in the basement and the rooms are stunning, well worth what you pay. As you walk into the reception you know straight away it’s amazing, the staff are very friendly and polite. Have a bar and a outside area for smokers which is very…
Disappointed in breakfast service please be sharp and early arriving 30 mins before close is a disappointment. Staff don’t care the brand ego is there which they are playing on. Reception staff slow and don’t care about wait times
"Weekends it can be noisy so stay on city side of hotel , get a club room the club lounge is excellent ."
"club room gives you access to the lounge with quick breakfast and work space"
"Ask for extended check-out, they were happy for us to do this ... extra hour in bed!"
"we stayed on the 22nd floor great view in the evening,"
"Rooms over level 17 are bettter than others."