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Hilton Birmingham Metropole Hotel

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Hilton Birmingham Metropole Hotel
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4,727 Reviews from our TripAdvisor Community

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Showing 4,637: English reviews
Tel Aviv District, Israel
Reviewed 2 days ago NEW

Great location for conferences. Rooms are little above average. The stuff were kind and helpful. Bar is OK. WIFI is somewhat limited. I would recommend for business trips. If it's family or vacation - I would say it's not suited.

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Thank RanSasson
Reviewed 2 days ago NEWvia mobile

Stayed in a suite here for the first time in a long time; loads of room and love executive lounge access for free nibbles and drinks. Living room in the suite wasn't well lit though and could do with updating. Overall a pleasant stay

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Thank Andrew T
Wales
Reviewed 3 days ago NEW

A huge party was going on and this ended with youngsters staying up and making a noise into the early hours 4-5am. The bar staff were more interested in what the girls looked like upon arrival for the party than deal with the guests. I only used this hotel as it was close to the airport, I could have booked...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Mitch999
Blackpool, United Kingdom
Reviewed 3 days ago NEW

As a gold hhonors member I have been to my fair share of Hilton's, and this is by far one of my favourites! I recently stayed using to hhonors points, and thought it was well spent! Was lucky enough to get upgraded to a executive room and made good use of the pool and executive lounge. All staff I encountered...

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Thank Lukey_Loves_Gin
Lincoln, United Kingdom
Reviewed 3 days ago NEW

Stayed at the Birmingham NEC Hilton Hotel again last weekend for the Auto-sport Car Show, for which it is a great location to be based. I had a really great stay once again at this hotel and I found all the staff to be both friendly and helpful during my visit. I ate early in the evening at the hotels...

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Thank Kevin O
Wolverhampton, United Kingdom
Reviewed 4 days ago NEWvia mobile

Hilton metropole is a very busy place. The reason for our visit was a concert at the Genting Arena which is a seven minute walk from the hotel. The car park was packed but there were a couple of conferences on that weekend and at £12 per night it wasn't a bargain! I think if you've paid £170 for a...

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Thank dawnd216
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear dawnd216 Thank you for taking the time to provide your feedback. We're delighted to see you had such a great stay with us and thank you for your 5 star rating. We hope we have the pleasure of welcoming you back again in the near future. Kind regards Patrick Stapleton General Manager

Crowborough, United Kingdom
Reviewed 4 days ago NEW

It served a purpose for us as we wanted to be within walking distance of the NEC. It is ugly on the outside and not that much more attractive on the inside! Parking is £12 per 24 hours which we did know about in advance but that is expensive. Check in was smooth enough for us although the entire hotel...

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Helpful?
Thank MazM
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear MazM Thank you for your review following your recent visit. Whilst we were pleased you found our team members to be friendly, helpful and polite, we were sorry you were disappointed with other elements of your stay. Please rest assured your feedback has been shared with the management team for review and we apologise for any shortcomings you experienced...

Warrington, United Kingdom
Reviewed 5 days ago NEW

The hotel is very convenient for the NEC and has nice facilities, the check in was a bit of a mess they kept me waiting till 3.15pm and I had to go and get the key myself after they told me they would bring it to the lounge for me. Otherwise nice stay.

Review collected in partnership with Hilton Hotels & Resorts
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Thank TerryB21
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Terry Thank you for your review. We're pleased you found the hotel location and facilities ideal for your purposes. Official check-in time is 3.00 pm and we regret any delay you experienced; we do endeavour to check guests in as quickly as possible, however a slight delay can occur when large numbers arrive to check-in at once. Thank you...

A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

Stayed here the night of Saturday 14th of Jan, in order to visit the autosport show at the NEC the next day. Paid a decent amount for the room, in order for it to be convinient. 5 minute walk to the NEC which was handy. The room was clean and relatively comfortable, but unfortunately that is as positive as I...

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Thank A TripAdvisor Member
Reviewed 6 days ago NEWvia mobile

We all know and expect Hilton hotels to be expensive but of a high quality with a sense of it was worth it However on our company weekend here all I can say is how poor it was The room in need of a overhaul with a mattress made of granite no mini bar and a stained carpet was poor...

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Thank Nick S
Patrick S, General Manager at Hilton Birmingham Metropole Hotel, responded to this review

Dear Nick Thank you for your review. It was rather disappointing to read about your experience. Your experience does not truly reflect that standard of service that we aim to offer our guests at Hilton Birmingham Metropole. Please accept our sincere apologies for the inconvenience caused specifically with the room type allocated to you. Your feedback has been shared with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more   less 

Additional Information about Hilton Birmingham Metropole Hotel

Address: National Exhibition Centre, Birmingham B40 1PP, England
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: £94 - £290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Birmingham Metropole Hotel 4*
Number of rooms: 794
Reservation Options:
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Also Known As:
Hilton Birmingham Metropole Hotel Birmingham
Birmingham Hilton
Hotel Style:
#9 Spa Hotel in Birmingham
#24 Luxury Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Birmingham Metropole Hotel staff and other travellers.
31 questions
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1 month ago
Coventry, United Kingdom
4 months ago
London, United Kingdom
north wales

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Questions? Get answers from Hilton Birmingham Metropole Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are the best!”
 of 5 bubbles Lukey_Loves_Gin, 18 Jan 2017 | Read review
“Check when booking if there are any late functions going on. If so request a room in a quiet section of the hotel away from these guests.”
 of 5 bubbles KevinO702, 18 Jan 2017 | Read review
“Remember, no mini bar.”
 of 5 bubbles CynWorldTraveller, 6 Jan 2017 | Read review
“As a solo traveller don't book a single room. A double is the best way to go!”
 of 5 bubbles chantelleb297, 2 Jan 2017 | Read review
“Choose one of the renovated rooms.”
 of 5 bubbles , 20 Dec 2016 | Read review
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