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Malmaison Birmingham

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Malmaison Birmingham
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2,163 Reviews from our TripAdvisor Community

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There are newer reviews for Malmaison Birmingham
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Showing 2,147: English reviews
Worcester, United Kingdom
Reviewed 2 weeks ago via mobile

I booked this hotel for one night because I was going to the Alexandra Theatre which is just a few minutes walk away. I loved this modern hotel which has some quirky touches I was pleased with my room on the 7th floor which was a good size with a very big comfy bed, a large screen tv and nice...

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Helpful?
Thank 70ish
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear 70ish, Thank you for the 5* review ! It is always nice to hear that we are doing things the right way and I am very pleased to see that you loved the room and the decor. I hope that you will be a regular visitor to us here at Malmaison Birmingham. Very best regards, Damian

Leicester, United Kingdom
Reviewed 2 weeks ago

We do come here quite often as we know that service, food and overall experience is very positive. This stay, we were very lucky as the room we had booked was not ready. We were instantly given an up grade to one of the suites. This was real luxury. Once again, service, food and experience was great. No complaints

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Helpful?
Thank alantang75
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear alantang75, Thank you for taking the time to post your review of your stay with us at Malmaison on TripAdvisor. The team here in Birmingham are all working towards making the hotel a great place to relax & stay and I am glad that this came across during your visit. I hope that we will see you back with...

Reviewed 2 weeks ago

Had top service and wonderful atmosphere in the malmasion bar....up to midnight good music. All staff very friendly and helpful and manager Eva was very energetic bubble and runs the bar and staff very efficiently. Will definitely be going again to the Malmasion Bar and recommend to all.

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Helpful?
Thank Sarah H
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear Sarah H, Thank you for the 5* review. It was really nice to read your comments and I will make sure that the team is thanked for making your experience an excellent one. I hope that we will see you back again soon ! Very best regards, Damian

Falkirk, United Kingdom
Reviewed 3 weeks ago

Stayed when at a big congress when all other hotels in the area were price hiking, but Malmaison appeared to be good value for class of hotel. Booked through Expedia with flights and no issues. Was offered and accepted e-upgrade standby to a better room which I got, ended up with a Junior Suite, which was way bigger than I...

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Helpful?
Thank vikvet
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear vikvet, Thanks for the great review - it's always reassuring to hear our guests have had a great stay. I hope you become a regular visitor to the hotel. Very best regards, Damian

Birmingham, United Kingdom
Reviewed 3 weeks ago

16 of us went for afternoon tea for a colleagues leaving do. The afternoon tea was fine but the service was disgraceful. It was booked for 1.30pm and one colleague had to leave by 2.30. The afternoon tea came at 2.45, one hour and 15 minutes after the tea and coffee. The lady who only had one hour had to...

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Helpful?
Thank Karen S
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear Karen, Please accept my sincerest apologies regarding the delay in service of your afternoon tea. Our management team will be reviewing your service to try and understand what went wrong and how we can learn so we don't repeat mistakes. I don't believe this to be reflective of our regular service and as such I do hope you consider...

Birmingham
Reviewed 3 weeks ago

Saturday evening booked for birthday dinner. There are many areas they could improve on. Like assigning one waiter/waitress to look after one area of tables. It seems difficult to get proper service, no-one knew how long we waited (aprox 45mins). The fries were cold, the food was average, but not bad enough to make a big deal out of it....

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Helpful?
Thank LiChilli
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear LiChilli, Thank you for taking the time to leave a review. It's always frustrating to receive negative feedback after the event as it doesn't allow us an opportunity to resolve the issues, but nevertheless please accept my apologies that you didn't leave with the positive impression we aim for. Very best regards, Damian

teford
Reviewed 3 weeks ago

on entry the staff were very helpful, however once we got to the room it became evident that all was not going to be good. The bed was only a 4'6 double, this is extremely rare, even budget hotels have bigger beds. The remote control was filthy, it looked as though it had never been cleaned. the bathroom looked as...

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Thank benion
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear benion, Thank you for the review. I read your feedback with disappointment and am sure we could have resolved any listed issues had you afforded us the opportunity to do so in your time here in advance of your post onto TripAdvisor. I have passed your comments onto the team to go through and act upon where possible. Very...

Warwick, United Kingdom
Reviewed 3 weeks ago

My partner and I recently stayed at the Malmaison Birmingham at the Mailbox. We took advantage of a Malmaison promotion (which are great value for money) and upgraded our room to the Club which included a superior bed and dressing gowns and slippers. We liked the slippers but the dressing gowns were unappealing and looked atnd felt like they had...

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Helpful?
Thank Kiplar
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear Kiplar, Thanks for the great review; I hope to welcome you back again to the hotel very soon. Best regards, Damian

Dorset, United Kingdom
Reviewed 3 weeks ago

Great staff, lovely rooms of a good size and well equipped. Large screen TV, comfortable bed, great (large) shower. The gym was well equipped with new modern equipment. Excellent choice for either work or pleasure in the centre of Birmingham, and surprisingly good value for money.

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Helpful?
Thank ian H
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear Ian, Thanks for taking the time to leave a review. It was great to read your feedback and I do hope we see you again soon. Very best regards, Damian

Munich, Germany
Reviewed 3 weeks ago via mobile

I like the Malmaison brand, it tends to be a bit quirky and has nice artworks dotted around. Birmingham offers a fantastic location for shopping or Symphony Hall and Barclaycard arena which are both within 10 minutes walk. Building is nothing special, room size good but its relatively expensive. Wifi is free and works. Major complaint is the bar and...

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Helpful?
Thank grwpl
Damian G, Manager at Malmaison Birmingham, responded to this review

Dear grwpl, Thank you for taking the time to post your review of your stay with us at Malmaison Birmingham. I am very sorry to hear that our bar and restaurant haven't been at your liking and you have not enjoyed the atmosphere. I hope we can tempt you to stay with us again. Very best regards, Damian

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Malmaison Birmingham

Address: The Mailbox 1 Wharfside Street, Birmingham B1 1RD, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: £84 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Birmingham 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Malmaison Birmingham Hotel Birmingham
Malmaison Hotel Birmingham
Birmingham Malmaison Hotel
Hotel Style:
#4 Spa Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#25 Business Hotel in Birmingham
#34 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Birmingham staff and other travellers.
18 questions
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Questions? Get answers from Malmaison Birmingham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No rooms with a veiw here. but rooms are nice.”
natashabL5417LK, 19 Apr 2017 | Read review
“7th floor very quiet”
vikvet, 6 Apr 2017 | Read review
“Food good, restaurant service shocking. be prepared to wait a long time !!!”
KarenS689, 6 Apr 2017 | Read review
“Higher is always better”
921ianH, 2 Apr 2017 | Read review
“Rooms 409, 410 and 411 were nice and quiet for us”
DianeG89, 13 Mar 2017 | Read review
5 of 5