PREMIER SUITES BIRMINGHAM

Far too noisy, with most of the noise coming from other tenants of the Premier Suites. Far, far too hot. Not overly-clean. Pile of soiled bedlinen and towels left by lift throughout our four-day stay.

Date of stay: August 2019Trip type: Travelled with family

Dear Andrew, Thank you for taking the time to post a review. I am really sorry that you were disturbed by noise and that your apartment was hot, we have provided fans in every apartment to help with it. I will address the cleanliness issue with the housekeeping department and further training will take place. The bedlinen and towels that are replaced throughout the day are collected in the end of the day and placed in the dirty linen cupboard for next day collection. Kind Regards, Flori Carp Cluster General Manager

Superb

My wife and I were fortunate enough to spend a night in one of the apartments in this great hotel! From the moment we arrived, we felt a little special! The check in was easy, and informative and the staff were very pleasant and cheerful. Our room was nothing short of exceptional. Clean, tidy and very spacious with all the amenities you would expect from a 5* hotel! We were fortunate enough to have an apartment on the top floor, with French doors leading out to a large patio, with stunning views of the city! Would recommend the small charge for the secure car parking on site. Certainly would stay here again when we are in the area, or even any of their many locations across the country or indeed abroad, if the same standard is the norm! …

Date of stay: March 2019Trip type: Travelled as a couple

Dear Steven, Thank you for your lovely comments. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Best place to stay

Room beyond expectations were very clean and tidy. Staff very supportive and helpful. Cleaning can be requested as and when if you are staying for longer time. Very near to Bull ring one of the biggest advantage. Overall good experience !!

Date of stay: January 2019

Value

Cleanliness

Service

Trip type: Travelled on business

Dear Vishal, Thank you for your lovely comments. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

+1

Comfortable apartment in great location

The apartment is in great location - very near to bullring market - we went to the mall to look around. Parking problem is expected, but the apartment has a few parking space you can just register your vehicle with the reception to get free parking. There are also a few parking space around which is free after office hours. Bedrook is comfortable, living is spacious, and security with password access only downstairs.…

Date of stay: February 2018

Rooms

Location

Service

Trip type: Travelled with family

Dear Nazril, Thank you for your lovely comments, I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Not so good

Basic bordering on substandard. Location isn’t too bad, just a few minutes walk from New Street, right by Chinese quarter and opposite indoor bull market, but interior of apartment is at best functional, no soft furnishings, noting on walls, far too many auto shut doors makes it very claustrophobic. The finishing on the bathroom was abysmal (see picture), no hot water one morning either. The front door had been jemmied open (see picture) and the fire alarm klaxon at the indoor market went off for 26 consecutive hours despite my attempts to encourage the police to summon the council keyholders. All in all, an experience to forget. …

Date of stay: October 2018Trip type: Travelled on business

Dear Simon, Thank you for taking the time to post a review. I am really sorry about your experience and the noise caused by the alarm at the indoor market. We have tried really hard, even contacted the police in order to have that alarm switched off but it was outside our control. Kind Regards, Flori Carp Cluster General Manager

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Will the car park accomodate a large car like Nissan navara

I parked my Renault traffic van in there for two nights. The car park has allocated bays for paid customers. The bay's are large enough for your navara. On the second night of my stay (Friday) the allocated bays were all taken an I had to park out side of a bay next to some wheelie bins. After I had parked, I spoke to the apartment reception about it and she reassured me that it was fine to park anywhere. The whole carpark is dedicated for the apartments. Hope this helps!

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I have booked an apartment for me and my boyfriend to stay in this Saturday, some friends would like to meet us there to have a drink before we go for our meal, are we allowed to have our friends pop in?