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Stayed at this hotel during a National Holidays visit. Pleasant welcome; clean comfortable room overlooking swimming pool. Spa bath with plentiful hot water and clean towels. Buffet dinner and breakfast were varied, good and served in a beautiful dining room. The staff were friendly and...More
We were looking forward to a night away and were bitterly disappointed.
Uncomfortable bed. Poor meal in the bar.
Jacuzzi not working in the spa.
No response to our email. High lighting our concerns.
This used to be a great hotel.
Please improve your...More
I booked a room on line gave my credit card details and home details received an email confirmed booking, Arrived 2 weeks later been driving for over 4 hours lovely building from the front went to reception area very Impressive, Come to settle my bill...More
Never had to do this before but we walked into the family room (me, wife, 9 y/o daughter and baby) and it was freezing cold due to the window being wide open. Despite the obvious efforts to get a foul smell out, the room smelt...More
I should have known what to expect when driving up.
Firstly the Sat Nav directions took me to an old peoples home, which incidentally would have probably been better. Then the driveway to the hotel hat more potholes than cheddar gorge.
We checked in, and...More
Response from FMBRA2013 | Reviewed this property |
For us, the issue was that they didn’t respond. We tried to resolve our problems direct but never got an acknowledgement, hence the negative but honest review. I have been told (cannot / have not verified) that Britannia... More
For us, the issue was that they didn’t respond. We tried to resolve our problems direct but never got an acknowledgement, hence the negative but honest review. I have been told (cannot / have not verified) that Britannia Hotels take in a lot of asylum seekers but don’t know how that would affect their budget/finances.