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Truly disgusting facilities. Yes I am aware this is for a hotel but the hotel also take bookings for the campsite for events being held at the NAEC. Shower facilities and toilets are diabolical, not fit for the livestock at some of the shows. See images. Contact has been made to voice concerns and the emails have just been bounced from one person to another. Use these facilities at your peril.
1st night ordered the steak, even with a steak knife it was tough and full of gristle, first mouthful was awful, sent it back! Waitress came back and apologised and agreed with me but said her dog would eat well! Next one came out same curly fries, mushrooms and tomatoes steak no better! Over cooked! Gave up.
Second night pizza (thought I was safe) pizza base under cooked think the was put on and put in the microwave!
Breakfast!! Hash browns floppy, hard beans, undercooked sausages of all different types.
Walking through the corridor open the door twice member of staff behind so I held the door open, not a thank you or acknowledgement.
Reception and bar staff the same, more interested in their mobile phone instead of customer service.
Stayed overnight on a Saturday Room basic and clean Bathroom basic but mould up skirting At time of visit 3 conferences at hotel Bar open till late, after numerous times of asking drinkers were asked to vacate the bar finally they decided to carry on in the hallway, told two outside my room to go to there own room 0115 then contacted reception who did nothing , noise and disturbance went on till 0230 was told that this had occurred the last two days. Daytime staff helpful night time useless At booking was told £100 Incl two dogs at payment was charged £105 with one dog
The location is very convenient for onsite activities. £100 Rooms over priced for basic rooms. Worse shower ever encountered and unable to use. No fans or air con in rooms and uncomfortably hot. Had to leave large window open which was completely unsecure and could be opened from the outside and was on ground floor, no way to lock. Booked garden room, mine was Ok but friends couldn't open doors to outside garden and one couple booked in and left almost immediately due to heat and unable to open door. Minimal refreshments teas/coffees/milk left for two people. No fridge. Charged excessive extra for dogs which was not previously quoted. Charged for dog not even in room for 2 nights and receptionist refused to remove these charges from the bill. Grapefruit at breakfast sent back as off. Two other guests had caterpillars in salad in evening meal.
Disappointing- having stayed here several times the recent visits have been of a lower standard than usual, while some staff are helpful most are spectacularly rude and unaccommodating. The rooms are tired, grubby and do not smell fresh. Today the teacup in the room was grimy and even had stale milk in it. If it wasn’t for the convenient location I wouldn’t stay here again.