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Norfolk Arms Hotel

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Traveller (202)
Room & Suite (148)
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Overview
  • Excellent34%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible5%
Travellers talk about
“old coaching inn”(20 reviews)
“high street”(63 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,358)
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Show reviews that mention
All reviewsold coaching innhigh streetexcellent locationbreakfast roomcentral locationnight breakold buildingmain buildingcentre of towntop floorarundel castleshort breakantique shopslovely hotelfour poster bedcooked breakfastlovely breakfast
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1 - 5 of 1,353 reviews
Reviewed 4 days ago

This hotel is undergoing a big improvement programme and the rooms are much improved since we first stayed some years ago. We had a really nice quiet and very large room at the top of the hotel overlooking the back area for two nights. The...More

1  Thank moomintroll_10
Response from Mark M, General Manager at Norfolk Arms HotelResponded 2 days ago

thank you for your recent review. We are glad you can see the improvements already and although they are tings are not finished yet we are aware of the issues with the showers and are trying to improve the quality of them.

Reviewed 5 days ago

Good hotel - our second time of staying here - rooms are being refurbished to a good standard which is nice to see - Breakfast is plentiful and good choice. Town centre location makes a good central base

Review collected in partnership with this hotel
Thank fionaw116
Response from Mark M, General Manager at Norfolk Arms HotelResponded 4 days ago

Thank you for your recent review. We are slowly in the process of refurbishing everything and hopefully on your next visit you will again see another improvement.

Reviewed 5 days ago

Sue and Tyler were lovely. The customer service experience was second to none. Improvements are being made within the hotel, with a few additions here and there it would be 5* i.e a shower head over the bath!

Review collected in partnership with this hotel
2  Thank rultond
Response from Mark M, General Manager at Norfolk Arms HotelResponded 5 days ago

thank you for your review, glad that Sue and Tyler looked after you well. We are looking into the shower situation and hopefully on your next visit you will see even more improvements .

Reviewed 6 days ago

Having enjoyed a previous stay we brought good friends to share in our enjoyment. They, too, were suitably impressed. There had been some alterations and decoration since we last came and it was good to know that the new owner was investing money into continued...More

Review collected in partnership with this hotel
Thank James M
Response from Mark M, General Manager at Norfolk Arms HotelResponded 5 days ago

Thank you for your recent review, I am so glad that you are impressed with the recent investments and improvements. we are continuing these so hopefully on your return we will have more improvements for you to enjoy.

Reviewed 6 days ago

Just returned home from two night break at Arundel. Not a good hotel experience. Vastly disappointed with Executive Double Room. No shoer in bathroom. Appalled. Will not be recommending this to friends and family. Breakfast service unspeakable discourteous. Staff need service training immediately - existing...More

Thank machaggart
Response from Mark M, General Manager at Norfolk Arms HotelResponded 2 days ago

thank you for your recent review, Could you please contact myself on gm@norfolkarmshotel.com about your stay, as i would like to understand where we went wrong as this appears to be a singular occurrence.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Banquet Room
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$94 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$94 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (202)
Room & Suite (148)
Dining (76)
Pool & Beach (1)
Amenities (9)
Business Centre & Event Rooms (1)
Questions & Answers
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Ann L
21 April 2018|
Answer
Response from Uncleagent31 | Reviewed this property |
In our case, yes, but our group is booked on a dinner, bed & breakfast package. I'm fairly sure that a room booking does include breakfast but the best thing is to ask the hotel directly.
0
Votes
ad661
7 January 2017|
AnswerShow all 2 answers
Response from Lisa G | Reviewed this property |
Yes there is, if I remember correctly it cost £10.00 for the two nights I stayed.
3
Votes
Room Tips
"Check if in outbuildings or main building. Check if ensuite room includes shower."
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"Don't get the 3rd floor as you'll need to be fit otherwise."
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"If you want a shower not 25/26/27"
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"Courtyard Rooms probably better having been recently refurbished."
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