I would suggest that you do not stop at this hotel, I consider it to be highly unsafe. We stayed at this hotel for 7 nights and on two of those days the lift was not operational. There is only one lift within the hotel to serve, according to the staff, approximately 100 rooms over eleven floors. This lift also functions as a staff lift to service the hotel. I don't know what would happen if someone was taken ill on these upper floors or an infirm person was placed there. We forgave one outage, despite being on the 10th floor. The second outage came at check-out time. My husband and I were standing outside the lift on the 10th floor with our heavy suitcases, book bags (as I study), extra pillows (as the pillows were not comfortable), and other bits and pieces that you would have from staying at an apart hotel. The lift opened an engineer reached out and put an out of service sign on the lift. We asked if we could just get our bags down as the lift was clearly working, he ignored us, we then asked that if he felt the lift unsafe, could he at least send our bags down and we would walk the steps from the 10th floor. Again he completely ignored us and continued. Eventually there was no alternative but to go down the ten floors by steps and drag all our luggage. Doing several trips to retrieve the luggage was not an option to the 10th floor. Neeless to say the bruises and sore muscles continued for several days after this adventure! When we finally got downstairs to the front desk, there were two people behind the desk apparently doing nothing. We were then told that the lift was being serviced due to a problem in another building nearby. We asked why we hadn't been notified about the outage and were told there were about a hundred rooms, so they couldn't do that. It was better to inform nobody, than them to start such a job. We did point out to them that they could have started with those on the highest floors and those that they knew were checking out that morning. Regardless of this, there were several other areas that we were unhappy with. One bedside light was a bare, fluorescent curly bulb, the other side had a glass lampshade. We pointed this out and were told that they no longer made the glass lamp shades so they wouldn't be replacing the shade. Despite a well equipped kitchen, the light in the cooker hood was literals dripping with grease. We had several other issues, but space does not allow for more!…
Most friendly and professional reception staff and manager very clean hotel apartments excellent location definitely recommend and use again Issue with room due to our own faults sorted so good excellent services and team
We had a large room for 3 at City West, which was quite nice, although we would have chosen the 2 room apartment at Roomzzz Headingley down the road if the latter wasn't that bit further from town. We almost thought it's at the same location, so check your map first. This one suited us locationwise, the internet was really fast so if you needed to get on with work that's useful. It's also got some good eateries closeby. There's tea/coffee facility in the room and I could take my mug down and got a better cup of coffee at the machine at the reception. There's limited car parking, I'd check first or go early, but we didn't have a problem. OK just a couple of small problems. The shower cubicle was a bit small, so I hit my elbow a couple of times on the first day, but was careful the next day. Also, we had to close the window in the evening when we smelt the kitchen (faintly) of the restaurant below - it was Eat Out to Help Out August - but it's a good hearty restaurant where we enjoyed a meal there ourselves. Yes I'd stay there again. …
If you want to sleep do not stay here. Every door on every floor slams so loudly it makes you jump. This banging went on every night and through the night. Cleanliness of the accommodation is pretty poor. Mark's and stains on most fixtures and fittings. Lots of water stains show the plumbing isnt up to much. The breakfast is a joke, well passed the sell by date and gross juice. The television was only fit for the bin. Picture and sound distorted. For a city centre the wifi is very hit and miss and its not super fast if you can get it to work. For the price charged you can get much better elsewhere. I would not advise anyone to stay here
I stayed one night in this apartment. There was a fully fitted kitchen which meant I did not have to eat out, and there was even a slimline dishwasher (and dishwasher tablet) meaing I did not have to wash the pans. The shower was powerful, there were plenty of clean soft towels. The complimentary hot drinks were very appreciated and the staff were pleasant and helpful.
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