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The Merchant's House Hotel

Traveller (63)
Room & Suite (30)
Dining (19)
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About

4.5
#1 of 7 inns in Salisbury
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Travellers' Choice
A stunning 15th-century building, home to the 37-bedroom boutique Merchant's House Hotel, public lounge & Merchant's Bar. Beautifully appointed, each room offers everything the traveller could desire! Bedrooms with historic character, detail & ensuite facilities. Breakfasts, coffee & cake, drinks & evening platter menu. Guest parking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
24-hour security
Non-smoking hotel
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
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Room features
Air conditioning
Clothes rack
Iron
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Romantic
Mid-range
Languages Spoken
English, Polish
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
207Reviews3Q+A54Room tips

Reviews
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Detailed Reviews
Steve H wrote a review Dec 2023
Warwickshire, United Kingdom27 contributions7 helpful votes
Property's Favourite Review
5.0 of 5 bubbles
We were given a warm greeting on arrival. The whole premises is immaculate. Our room, 105, was of generous proportions and
also spotless. It was our anniversary celebration and a touching decoration was left in the room & we were also presented with a lovely gift at breakfast - wonderful gestures...Breakfast was outstanding, quality ingredients are used. All staff here are very friendly and attentive. Well done Team Merchants - we'll certainly be back. Thank you for a great stay.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: There is a small car park at the rear of the hotel which is a huge bonus. It's first come first...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark-Anthony P wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
Stayed for two nights with my mum and it was amazing. Staff couldnt be better, room was perfect. Beds were soft which I dont normally like but they were really comfortable. Bar was decent, and had nibbly platters.

Room cleaned each day and all complimentary items were replaced.The hot water was hot, the shower was powerful & the bath was great.

Parking was available but limited, however considering the location the fact any free parking was available was a suprise, if you can't get a space there is a car park within a 5 minute walk with free parking from 6pm-8am.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from merchantshousehotel, Guest Relations Manager at The Merchant's House Hotel
Responded 10 Mar 2020
Dear Mark-Anthony P - thank you for such an elaborate review - you have covered everything! We are delighted that you and your Mum had such a lovely stay. I have passed on your thoughts to the team and they are most grateful. Please do come and stay with us again. Kindest regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jnash84 wrote a review Jan 2022
Bournemouth, United Kingdom417 contributions160 helpful votes
4.0 of 5 bubbles
Stayed for an impromptu one night stop over in sailsbury. The staff here are excellent, helpful and friendly. The location for central sailsbury is also good and the breakfast (which we didn’t stay for as had plans) looked to be a good selection and we would have been happy to have it there for £9 a person.

The room we were in was an annex room (103) in the courtyard. I asked for a quieter room if possible as a light sleeper and this is excellent for that in terms of not hearing other guests or the high street… although was next to a set of air conditioning / heating fans and these have a constant hum which could be heard unless having our own room heater on. Room had everything we needed though and was comfortable, also very clean.

Complementary drink given on night of arrival which was a lovely touch. Overall good value.

**Would recommend and also be happy to stay here again**

Parking - there are only 8 spaces (7 really + one small car making it difficult for a larger car to get out as parks behind in the corner) so this is first come first served not being guaranteed. It is free and secure enough so if you get a space, which we did, it’s great for central sailsbury. Imagine difficult though when busy. It’s located out the back and not sign posted at all so looks like it’s the funeral parlour’s parking. There is public parking available in a couple of spots nearby though. Just not free.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Parking limited - 1st come 1st served only Courtyard room 103 has fan noise as 4-6 air...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valerie wrote a review Oct 2021
Tucson, Arizona142 contributions93 helpful votes
3.0 of 5 bubbles
Based on the wonderful front office staff, I really wanted to give this 4 stars. It’s a sweet hotel, modernized from an old inn, well located in Salisbury. Although their check in wasn’t until 3:00 pm, the staff happily kept our cases so we could explore the town and, when it poured down with rain one day and we arrived back quite literally dripping wet, they stored our coats in the boiler room. They were always happy to provide more milk containers and added some biscuits in as well. Of course, this was necessary as there currently isn’t daily housekeeping. And therein lies the problem for the hotel and one that they might want to think of rectifying.

The bathroom in our room (ground floor, room 109) was actually quite large. But there was only one very small, albeit heated, towel rack that was located directly above the toilet. The towels had to be folded up so they wouldn’t drape over the toilet if you wanted to use the towel bar and then they didn’t dry completely. And one very small toiletries shelf located above the sink. So, with no housekeeping service in the three nights we were there, our towels had to be thrown over the plexiglass barrier or on the tub and they never dried. There is plenty of room in that bathroom to affix another towel rail and perhaps a small corner shelf for more towels or to put toiletries on. Also a small stool for people to sit on whilst drying off. There’s wasted space, wasted opportunity for convenience there.

Also, there was no safety bar in the bath tub and the plexiglass barrier over the tub, to prevent water from spraying out with a shower, swung to and fro. That is very dangerous if someone were to lose their footing in the tub and try to grab that barrier. At the very least a safety bar should be attached to the wall or, better still, there should have been a shower stall and not a bath. I guess it’s an English thing because my English friend said she’d miss having a bath in a hotel room whereas I as a North American always take showers.

Once we had the heating explained to us after a somewhat sleepless first night (heating kept going on and off, on and off) we learned to keep the heating on during the day and turn it completely off at night. Ah, blissful silent sleep. And the bed is the most comfortable I have slept in for a long time in hotel rooms.

We only took breakfast one morning and it was very good. Lovely fluffy scrambled eggs, they kept trying to entice us with more food although we were quite full.

All in all, it’s a lovely hotel and with just a few tweaks—more places to hang towels, put toiletries, a grab bar in the bath for those of us who take showers, a small explanation of how the heating works—it would have been a perfect experience.
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Date of stay: October 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna B wrote a review Feb 2020
Bournemouth, United Kingdom16 contributions2 helpful votes
5.0 of 5 bubbles
We stayed for one night at the newly refurbished Merchant House Hotel and it was very relaxing, luxurious and great for the money. We also had a look around at some of the rooms and the history of the hotel is really interesting. Whilst a lot of the historic features have been kept there are a lot of modern clean lines and colours that have been added which adds to the luxurious feel of the hotel.
Even down to the car park which has been laid with a cobble effect to keep it in keeping with the surroundings of Salisbury.
This hotel is adds nothing but class to Salisbury well worth the stay.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from merchantshousehotel, Guest Relations Manager at The Merchant's House Hotel
Responded 14 Feb 2020
Dear 577donnab, thank you for your detailed review. We worked hard to allow the old historic features to live alongside the modernity of the hotel. I am thrilled you feel it works so well. Our history is so very interesting and guests are more than welcome to chat with the team about the history and have a look at the features of remark. We really look forward to welcoming you again. Kindest regards.
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LoveToTravelGirls wrote a review May 2021
Caerphilly, United Kingdom12 contributions5 helpful votes
5.0 of 5 bubbles
I stay away weekly with work so see my fair share of hotels. The Merchant House is by far, one of the best hotels I have stayed in within the UK.

Staff are polite, friendly and very attentive. Check in was easy, and I was even offered a complimentary drink from the bar.

Rooms are spotlessly clean, finished with high end furnishings and a comfortable bed and pillows. Large TV mounted on the wall in front of the bed, and tea & coffee making facilities that include Kenco Coffee and Galaxy Hot Chocolate sachets to go with the quality biscuits. You even get two bottles of water in your room, which might not sound like much but so many hotels fail to put water in their rooms for guests, and try and charge you £3 a bottle like some larger chains. Not The Merchant’s House Hotel, they’ve thought about everything.

Bathroom was spotless, came with plenty of towers and shower gel, shampoo etc which was also a nice bonus.

Breakfast was a hearty portion and quality food. Lots of selection so there’s something for everyone.

Come night time the hotel was quiet and I had the best night sleep I’ve had in a long time away from home. The decor in the hotel is modern and makes you feel at home at the same time.

Location is great to discover Salisbury too.

Overall 10/10 stay, I would highly recommend this hotel. It’s a hidden gem in my eyes.

Well done to all the staff here, after what has been a Rocky 14 months for the Travel & Leisure industry you’re setting the bar high which is how it should be.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate R wrote a review Sept 2021
Epsom, United Kingdom36 contributions21 helpful votes
2.0 of 5 bubbles
our room was a small double number 212. The bed was a good comfy bed with good quality bedding. Bathroom very small with low ceiling over bath. Shower very plasticy but an adequate flow. Very clean and tidy with excellent biscuits, tea, coffee and bottled water.
The window however was sealed shut with a pvc panel screwed to the frame so we were unable to have any fresh air whatsoever during a hot night. There was a noisy AC unit.
Our room was at the end of the building next to a take-away and I was told the next morning by the receptionist that they often have people there until late. On our night the noise of talking, laughing and chairs being moved went on until after 2.30 am.
Breakfast was shambolic. We had looked forward to having an excellent breakfast but at one point our waitress apologised profusely saying 'I'm so sorry, we're usually better than this'.
The hot food was kept warm in canteen style containers and therefore the bacon was dry and tough, the sausage was appalling - no quality, little taste and rubbery. I asked for my egg to be 'hard' which it was not and I could not eat it. Some tables were served 2 slices of toast each whilst we were given one. We were not offered jam and had to ask if there was any. My husband ordered a croissant the night before but 'they had not arrived' in time for breakfast. The tea for two arrived in a tiny teapot for one person. We managed one and a half cups of tea from it and waited for someone to come and refill it. Eventually my husband took the tea pot to the staff for a refill.
Other people who arrived after us were served their food whilst we still waited. After a wait I got up and asked one of the staff if we could at least have some toast whilst we waited.
It was a horrible experience although the staff were very good and polite, doing their best. They were obviously under staffed and very rushed and for this very poor breakfast we paid £9.50 each. Definitely not worth it and would never stay here again.
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Date of stay: September 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kai R wrote a review Aug 2021
8 contributions16 helpful votes
4.0 of 5 bubbles
Very friendly staff, especially Darren. He was very caring and made sure that you felt welcome in his hotel. Bit of a let down that a receptionist felt that the reception was the best place to eat a kebab, which stunk.

The room was very modern but lacked natural light as it faced the car park. Lots of facilities were available. You are also given a free drink on your first night

The location of the hotel is amazing, right next to the city centre.

The parking is very strange and there is a lack of spaces available. Some guests had to park on the main road, where you have to pay during the day.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Parking is very limited
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
k8ith m wrote a review Sept 2020
Cheshire, United Kingdom914 contributions138 helpful votes
+1
4.0 of 5 bubbles
This was a 2 night visit and I am extremely please with the standard of this hotel.

The value for money is fnatastic.

Friendly approachable staff in every corner of the establishment no issue is to small. I only booked a standard double which was plenty of space the room was clean tidy and fit for purpose. The beds are extremely comfortable.

The room has tea and coffee facilities and a large TV great for those chilled mornings.

Plenty of hanging space for longer visits and a large bathroom including bath for those who prefer a soak.

The location is right in the centre of Salisbury a mere 10 15 minute walk to the station and close to all main roads. There are plenty of restaurants locally including shops and bars.

My only negative was my view was of a brick wall would have been nice to have a view but for this visit I wasn't in the room long enough for it to be a problem.

The hotel has a bar on site open until 11
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvaro Colo Laguia wrote a review Mar 2020
Salisbury, United Kingdom289 contributions64 helpful votes
5.0 of 5 bubbles
Only experience Full English Breakfast & Continental Breakfast unlimited for 8.99£ pp on a Saturday. Excellent and attentive service, provided all the possible facilities to enjoy a breakfast with a toddler. In addition, toddler did not pay which was a nice surprise. A place for breakfast to return definitely!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Guest Services / Front Office at The Merchant's House Hotel
Responded 16 Jul 2020
Dear AlvaColo - thank you for reviewing our breakfast -open to guests and non-residents, we welcome all for our £8.99 all you can eat breakfast - thrilled your toddler enjoyed brekkie - see you all again very soon. Kindest regards.
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Answer from Ross M
Sydney, Australia278 contributions87 helpful votes
Hi there - no, there is no lift. There are some bedrooms on the ground and first level. I'm not sure about step-in showers rather than over-bath showers. Hope this helps
VeggieShe asked a question Aug 2020
Liverpool, United Kingdom21 contributions6 helpful votes
Hi is there an outdoor seating area anywhere. Thankyou
Answer from travelemms
Salisbury, United Kingdom37 contributions30 helpful votes
Hi, not as far as i know. 👍
Ally G wrote a tip 7 Apr
Oxford, United Kingdom27 contributions59 helpful votes
5.0 of 5 bubbles
"Parking is limited at the hotel but we used the multi-storey car park round the corner."
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Ray P wrote a tip Mar 2024
Ashford Kent32 contributions18 helpful votes
5.0 of 5 bubbles
"Try for the Alfred Bowley room!"
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paulgough2016 wrote a tip Mar 2024
Bristol, United Kingdom10 contributions2 helpful votes
4.0 of 5 bubbles
"Music in bar and eating area is too loud if you wish to read, especially as they have books for you to take and read. "
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Peteandbigd wrote a tip Feb 2024
Nottingham, United Kingdom23 contributions4 helpful votes
5.0 of 5 bubbles
"No lifts, showers in bath which sometimes cause access problems for older folk."
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Izabela W wrote a tip Dec 2023
3 contributions
3.0 of 5 bubbles
"Avoid being put in the courtyard. "
Read full review
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There are more places to choose from in the Salisbury area.
PRICE RANGE
£71 - £116 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandWiltshireSalisbury
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE MERCHANT'S HOUSE HOTEL - Updated 2024 (Salisbury)

Frequently Asked Questions about The Merchant's House Hotel
Which popular attractions are close to The Merchant's House Hotel?
Nearby attractions include Live Escape Rooms Salisbury (0.10 miles), Maul's Wine & Cheese bar (0.1 miles), and St Thomas’s Church (0.2 miles).
What are some of the property amenities at The Merchant's House Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Merchant's House Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at The Merchant's House Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Merchant's House Hotel?
Conveniently located restaurants include Tinga, Allium, and The Chapter House.
Is The Merchant's House Hotel located near the city centre?
Yes, it is 0.4 miles away from the centre of Salisbury.
Are pets allowed at The Merchant's House Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Merchant's House Hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to The Merchant's House Hotel?
Many travellers enjoy visiting The Close (3.6 miles), Mompesson House (0.3 miles), and Wilton House (2.8 miles).
Is The Merchant's House Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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