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Castle Hotel Windsor MGallery Collection

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Castle Hotel Windsor MGallery Collection
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1,568 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Hotel Windsor MGallery Collection
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Showing 1,487: English reviews
Perth, Australia
Reviewed 4 weeks ago

Spent 2 nights for 30th Wedding anniversary December 16. Arrival check in smooth even tho late in the evening. Suite spacious Nespresso machine welcome in winter weather, breakfast excellent. Right in the heart of Windsor. If you have time I recommend the long walk!

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1Thank KDD07
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear KDD07, Thank you for taking the time to provide us with your feedback following from your stay with us in December. I am pleased to read that you enjoyed your stay with us, whilst celebrating your 30th Wedding Anniversary. We look forward to having the opportunity to welcome you back to the Castle Hotel, Windsor again in the future....

London
Reviewed 4 weeks ago

It was amazing to finally stay in a hotel where the customer service is spot on! Myself, my husband an my baby boy were having a meal in Windsor when we decided we would stay the night. It was a Sunday evening and we didn't have work on the Monday. We walked into the hotel and they were just perfect...

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1Thank traveller_fran84
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear traveller_fran84, Thank you for taking the time to submit your review following your recent stay with us at the Castle Hotel, Windsor. It is always a pleasure to receive such positive feedback, I will make sure to share your feedback with the entire team, in particular Aaron our Guest Relations Manager, whom I know will take as much delight...

London, England, United Kingdom
Reviewed 4 weeks ago via mobile

My usual hotel along the road was busy with a conference so thought I would give this a try. Not geared up to business meeting. Only 1 plugpoint available for the laptop. Wanted a pastry or some type of breakfast offer in the bar but there was none. The staff were very nice but the layout is all over the...

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Thank Pam S
GMMgalleryCastle, Guest Relations Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Pam S, Thank you for submitting your feedback following your recent visit with us at the Castle Hotel, Windsor. I am sorry we did not deliver the right experience for you on this occasion. I would love the opportunity to get more detailed feedback from yourself so I may look into your feedback in more depth and focus on...

Singapore, Singapore
Reviewed 21 February 2017

This is a great choice to stay in a lovely place not too far from Heathrow. Greeted on arrival, helped with luggage, lovely receptionist brought milk to my room so I could have tea. The rooms are perfect - super comfortable bed and linens, excellent shower and modern bathroom, lots of little extras - bathrobes, slippers, lovely toiletries and complimentary...

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1Thank 1K
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 1k, Thank you for your review and feedback which is gratefully received. I'm delighted you had a great stay with us and will be pleased to share your comments with the team who I know will be encouraged by this. I hope we can have the pleasure of welcoming you back to the Castle hotel soon. Kind Regards, David...

Shanghai, China
Reviewed 19 February 2017

Very good hotel in a very central location. Stayed for a business meeting and that is nice to be in a cosy and warm place. Surprisingly big and convenient meeting rooms. Comfortable rooms well equiped, good food and friendly staff.

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Thank 0laurence8
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 0laurence8, Thank you for taking the time to submit such a positive review following your stay with us. I will share your comments with the team as I know they strive to deliver outstanding service to all of our guests. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General...

Newhaven, United Kingdom
Reviewed 19 February 2017 via mobile

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1Thank kimcole
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

SHROPSHIRE
Reviewed 19 February 2017

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Thank BENTHALL
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Bletchingley, United Kingdom
Reviewed 19 February 2017

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Thank Mike_b1745
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Cumberland Park
Reviewed 18 February 2017 via mobile

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Thank Fraser P
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Hamburg, Germany
Reviewed 17 February 2017 via mobile

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Thank Martin K
GMMgalleryCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: £110 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, ACCOR, Priceline, Hotels.com, Travelocity and Cheap Tickets so you can book your Castle Hotel Windsor MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Luxury Hotel in Windsor
#3 Romantic Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
17 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
London, United Kingdom
1 month ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“308 is a good room”
 of 5 bubbles 204varunc, 17 Mar 2017 | Read review
“Room upgrades are available at an additional cost. We were perfectly happy where we were and the room we had.”
 of 5 bubbles mbA6380PV, 6 Mar 2017 | Read review
“I believe we had the John Clode room if I remember rightly. Beautiful!”
 of 5 bubbles traveller_fran84, 25 Feb 2017 | Read review
“Ask for a room with view of the Castle”
 of 5 bubbles 1K, 21 Feb 2017 | Read review
“If you can get a room overlooking the castle that would be great as we overlooked the car park, not so good.”
 of 5 bubbles juliegA2083IY, 7 Feb 2017 | Read review
5 of 5