After a long walk up the hills we decided to try the food at the Malvern Hills Hotel with some friends who came to visit us from Devon. We were unfortunately left very disappointed, the food was dry and not pleasant to eat, the service in one word was sad, it looked like no one wanted to be working there and for what we paid, it just wasn't worth it. Such a shame when in a prime location.
Just had an overnight stay at this lovely hotel. We've visited several times over many years but the hotel has never been so professional, friendly, clean and comfortable. Our room was amazing, so comfortable and extremely clean. Great food in the bar, very welcoming for our dog. Location is perfect, great walks, fantastic views.
What a great hotel. Properly dog friendly, unlike the others in Malvern that pretend. The food and beer was excellent, the room was big and the bed and bedding were top quality. On top of this the room was spotless and had a great view. All staff were friendly and attentive and the walks from front door are endless, with views around every corner. A great hotel to which we will return.
Stayed in the room overnight whilst we visited family in the Malvern Hills. Stayed in a double room which had a great view and the amenities expected of a hotel of this nautre. Openable windows is always welcome compared to a digital temperature system. The room view and parking facilities at the hotel are good and the location is very good. However the only drawback was the breakfast which although we enjoyed and was tasty the portions were very small. Although it was table service and we were able to pick from a menu when asked for hash browns we only received one which I thought was borderline offensive although I chose not to raise this at the time. The portion of beans was also akin to a small childs portion than one fitting for someone over 6 feet tall. The quality was good though and the bacon well cooked as reuqested. Breakfast is better in budget hotel chains which offer buffet service and a greater range of options/flexibility. Otherwise however would recommend the hotel.…
Shocking food @malverhillshotel beef baguette was stone cold, with No flavour and Prawn Marie Rose baguette had zero flavour due to wet prawns, reducing the sauce to water. Won't return for food. Very very disappointing
My friends ordered Gammon, egg and chips and were served with - not cooked mushrooms and grilled tomatoes -- BUT SALAD ! Who trained this chef ??? I am appalled at this offering from what one would expect from an established restaurant. Cold salad on a hot plate ! Unbelievable but true.
Following a lovely afternoon exploring the Malverns, my husband and I along with our 9 month old daughter decided to pull in to the Malvern Hills restaurant and hotel for something to eat as on the outside, looked welcoming. BIG MISTAKE. After being shown to a table, we were told that ‘wheels’ are not welcome and our choice was to place our baby on the floor in the car seat or on the sofa. When I explained that I didn’t feel the sofa was a safe option and the baby would be asleep within seconds so therefore, a highchair wasn’t needed - the floor was again suggested. We were sat next to a table with a couple dogs and so the floor was not an option for us. The message was clear - NO WHEELS. The wheels may I add are clean - so cleanliness wasn’t a factor here! If I’m honest, I’m not really sure what the issue was apart from having a baby with us, a quiet one at that! We weren’t in the way and the baby was tucked by the side of the table. My husband asked for the manager in order to query the bonkers ruling of ‘no wheels’. The manager declined our request and in his words explained that ‘if he were to allow the use of a pushchair once, they would all breed and the place would be full of them’. Heaven forbid the Malvern hills restaurant and hotel becomes a family friendly establishment and for members of the public with children to leave happy customers. Needless to say, we left immediately following that conversation. I’d like to hear what their policy is regarding wheelchair access……
We were a party of 3 adults and called here for Saturday morning breakfast. Two of us agreed that the coffee was weak and tasteless, although apparently the hot chocolate was good. One ordered a full English and said the mushrooms were watery and inedible and the butter for the toast was rock hard and unspreadable. I had a sausage sandwich and had to remove pieces of sausage that were dried up and tough, they appeared to be reheated from yesterday. The bread was partly toasted on top, presumably the sandwiches had been kept warm under a heat lamp. The salad garnish had no dressing, dry pieces of carrot, very unappetising. I'm afraid the experience was very disappointing and we won't eat here again.
We stayed in a king size bed room Bed and breakfast for two nights The was an excellent hotel, well run and very clean The bar area was very busy at lunch time with walker quieter in the evening Staff were extremely helpful and friendly Well done keep it up
The hotel is in a stunning setting at the foot of the British Camp in the Malvern Hills. The room was clean, large, well appointed and comfortable with a super king bed. We ate in the restaurant and the food was very disappointing, potatoes overcooked, reheated and inedible and the replacement dish was the same. Staff were friendly and helpful.