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Premier Inn Caerphilly Crossways Hotel

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283 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Hampshire, United Kingdom
Reviewed yesterday NEW

We have stayed in a few different premier inns. But this one is definitely the best. With excellent Staff. We have stayed here on a number of occasions. Would definitely recommend to others. Have never stayed anywhere where the staff have been so helpful and friendly nothing was to much for them, always willing to help.

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Helpful?
Thank my_chick
San Francisco
Reviewed 3 days ago NEW

Bed slightly uncomfortable and sink was blocked and staff un able to resolve the problem, But staff were great at the restaurant very warm welcome couldn't do enough for us, food was very nice too breakfast cooked to order.

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Thank emmastorr1908
Ashton-under-Lyne, United Kingdom
Reviewed 3 days ago NEW

Stayed overnight for a xmas party staff were friendly and rooms clean and comfortable would definitely return if visiting the area again have tried other companies and can definitely say that i would choose premier inn again

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Thank Janet H
Oxford, United Kingdom
Reviewed 5 days ago NEW

My partner booked a room with disabled facilities and received confirmation of the booking with a "king sized" bed. We had driven 150 miles to get there. When we arrived, we were directed to room 1, right by the lobby door. Firstly, there was no king sized bed, the room was freezing, (an oil filled radiator was standing in the...

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Thank Chris A
WhitbreadHotels, Premier Inn Team at Premier Inn Caerphilly Crossways Hotel, responded to this review

Hi Chris Thanks for taking the time to share your review. Firstly I'm sorry to read of your disappointment with the room allocated. I'm sorry for the confusion caused, all of our hotels have kingsize beds, however not all rooms do, so some will have double beds as confirmed on our website. I have passed this on to our Website...

London
Reviewed 1 week ago

We were in Caerphilly for two days. We had not stayed in a Premier Inn before and did not know what to expect. Friends had told us they were 'no frills'. In fact we were very pleasantly surprised The room was comfortable and very well designed. The staff were friendly and helpful and the meals were delicious. We can't wait...

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Thank christinefF6554SJ
Essex, United Kingdom
Reviewed 1 week ago via mobile

Pretty expensive but good location to see castle. Parking available. Brewers fayre restaurant next door. If paying by cash take some identity. No surcharge if paying by card. Room was standard and doesn't justify the price (£100 Saturday night)

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Thank NAP230
Reviewed 4 weeks ago

We stayed here on a very busy Saturday night - bonfire night - and received an extremely warm welcome from the staff. The hotel was easy to find, a very short distance from town, with lots of parking. On two floors, the rooms are very functional but very clean. Tea/coffee making facilities, hair dryer, flat screen TV, free wi-fi and...

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Thank Ril0804
Cambridge, United Kingdom
Reviewed 31 October 2016

The hotel and staff are very good and we had a great 2 night stay. The restaurant attached was awful the food was appalling being dry and cold and it took to long to get our food. the staff that were on being more interested in getting bookings for Christmas. I would recommend to anybody not to take on the...

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Thank melbradbury2001
Birmingham, United Kingdom
Reviewed 31 October 2016

Overall I was more than happy regarding the stay and staff is very friendly. Overall it was nice and overwhelming staying at Premier Inn. Food was very good. Hotel was situated at good location. Room was spacious.

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Thank SwagatikaSatpathy
Reviewed 22 October 2016 via mobile

Visited here for my friend's birthday, so was hoping it would be a bit of a treat turned out I was wrong. I've always love coming to Crossways and never had any problems, but I think since it's changed hands it's gone down the pan! We waited 40 mins for food -and then when I'd had enough of waiting, had...

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Helpful?
Thank Eva C
WhitbreadHotels, Premier Inn Team at Premier Inn Caerphilly Crossways Hotel, responded to this review

Hi Eva, Thank you for taking the time to share your review. I do apologise for the disappointment caused during your visit to the Beefeater restaurant at the hotel. At Premier Inn we want to guests to enjoy a pleasant experience across all establishments and I'm sorry that on this occasion the service fell below your expectations. This isn't the...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Sleep like a prince or princess at the Premier Inn Hotel Caerphilly Crossways, in the home of Wales' largest castle - one of Britain's most impressive fortifications. You'll be in a prime location for Cardiff city centre, watching rugby royalty at the Millennium Stadium or staging your own grand tour of the spectacular local scenery. And when it's time to hang up your crown for the night, make for our great value restaurant and fit-for-a-king, extra-comfy beds. Important info This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: M4(J28) take A468 towards Caerphilly. Pass through villages of Machen, Trethomas and Bedwas. At roundabout on right after Peters Food Services Factory take 3rd exit. Next to Crossways Brewers Fayre. Transport and local information: St Fagens Heritage Site Caerphilly Castle Historic Site Millennium Stadium Events Caerphilly Train Station 1.5 miles Cardiff Airport 18 miles ... more   less 

Additional Information about Premier Inn Caerphilly Crossways Hotel

Address: Crossways Park Parc Pontypandy | Pontypandy, Caerphilly CF83 3NL, Wales
Region: United Kingdom > Wales > Southern Wales > Caerphilly County > Caerphilly
Price Range: £45 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Caerphilly Crossways Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Premier Inn Caerphilly (Crossways) Hotel Caerphilly
Premier Inn Caerphilly Crossways Hotel Wales
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Caerphilly Crossways Hotel staff and other travellers.
2 questions
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north wales
over a year ago
Greater London, United Kingdom

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Questions? Get answers from Premier Inn Caerphilly Crossways Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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