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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Hilton Honors Discount
US$139
Booking.comUS$176
eDreamsUS$176
Expedia.comUS$177
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Room & Suite (415)
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cardiff
More questions?
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 75 hotels in Cardiff
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Hilton Cardiff is an excellent choice for travelers visiting Cardiff, offering a luxury environment alongside many helpful amenities designed to enhance your stay. The Hilton Cardiff Hotel offers guests an array of room amenities including a flat screen TV, air conditioning, and a refrigerator, and free internet access. The hotel offers a 24 hour front desk, a concierge, and room service, to make your visit even more pleasant. The property also features a pool, health club and a lounge. Guests arriving by vehicle have access to parking. Nearby landmarks such as Motorpoint Arena Cardiff and Swalec Stadium make Cardiff Hilton a great place to stay when visiting Cardiff. Many of the popular attractions within walking distance from the hotel. Families can follow the dedicated trail at Cardiff Castle and meet some of the characters that have made the 2,000-year-old castle their home or head to the National Museum to witness historical beings. Then, catch an exciting pantomime show at The New Theatre before retiring to the comfort of our large family rooms. Host your wedding, birthday, baby shower or other social event with us and our moment makers will make sure it’s one to remember. Whatever your purpose for visiting is… we look forward to welcoming you!
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Room & Suite (415)415
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Business Centre with Internet Access
Paid private parking nearby
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Iron
Laptop safe
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
194Restaurantswithin 0.3 miles
79Attractionswithin 0.3 miles
4,078Reviews46Q+A100Room tips
Reviews
Traveller rating
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- 225
- 145
Time of year
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Popular mentions
I stayed for one night at the Hilton in a King guest room at a cost of £86. Having never stayed at a mainline Hilton before I was interested to see what it was like. Excellent check in experience, very informative, good safety precautions taken, plenty of hand sanitisers places around. I liked the elevators with a view down to the atrium. My room was large and very clean with plenty of storage and work space and a separate seating area to enjoy your tea or coffee. Bed was extremely comfortable. Was quite cold in the room but the heating system was adequate enough to warm it up nicely. The TV was big but the free view system was old and channels were very limited, some didn’t even have a signal. The bathroom was large with separate shower cubicle and bath which I guess it could really do with some upgrading in the near future as it showed a bit of wear and tear and general age. The staff that I saw during my stay were all polite and smartly dressed. I didn’t use the pool unfortunately but I was told at check in to simply call the leisure dept and you could book a slot to go and have a swim. I would consider a Hilton hotel in the future if some good offers come up.…
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Date of stay: December 2020Trip type: Travelled with friends
Helpful
Hotel's Favourite
Have stayed many times over the years, and as a gold member, have never failed to be treated well and upgraded each time. The hotel is in a great location for Cardiff, and I’ve always found to be great value for myself and family whenever we’ve stayed. This review is for last week, staying under the strict covid rules in place, and that curtailed a lot of normal services. Hence I was a little Anxious to see how safe the hotel would be in such times, but I was reassured completely by the segregation throughout, adherence to masks and hand sanitisation throughout public areas, and the cleaning regime in each room, including the seal on a fresh room. The usual help yourself breakfast buffet replaced with a served breakfast, naturally to minimise contact by guests. I’d have no hesitation recommending a stay during such troublesome times, the compliance is excellent in trying to prevent any spread of Covid, or other such nasties! Have to close with a note. Just read a comical review from someone who stayed also recently and apparently rang switchboard for 4 hours. Assuming this to be correct (they’ve answered within minutes anytime I’ve called from the room!) I cannot fathom what level of awkward customer you have to be to wait 4 hours to speak on the phone to reception, when it’s just a minutes elevator ride away? …
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Date of stay: November 2020Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Marie Fagan , General Manager at Hilton Cardiff
Responded 25 Nov 2020
Dear Mr Howells, Thank you so much for your wonderful review and our pleasure to welcome you back as a Gold Hilton Honor member. A big thank you for your recommendation of the hotel and I am delighted you had another great visit. Please do come back again soon. Kind regards Marie Fagan General Manager
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+1
We book here every year for a day of Christmas shopping and a stay in the lovely Hilton Cardiff. We were weary at first but decided to go ahead as it’s been a long year!! The service was fantastic, the level of cleanliness was above and beyond what we expected. There are gel stations everywhere, sealed stickers on the doors to prove that the room has been deep cleaned and the room itself was spotless. It was an absolutely wonderful weekend away and it was very reassuring to see all the infection control measures in place to protect guests. Thank you for a lovely weekend :)
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Date of stay: December 2020Trip type: Travelled as a couple
Helpful
The friendly staff have gone above and beyond to ensure that the guests are safe. Strict measures in place and hand sanitizer points everywhere make for a comfortable stay. Clear instructions at breakfast were helpful and all in all a very pleasant stay that gave a welcome break from the covid carnage. Thank you so much.
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Marie Fagan , General Manager at Hilton Cardiff
Responded 15 Dec 2020
Dear Lynn T, A big thank you for taking the time to write your review and our pleasure to welcome you to Cardiff. I am so happy to read that you enjoyed a lovely comfortable stay here with us and that the team went above and beyond to make you feel safe. Please do come back again soon. Kind regards Marie Fagan General Manager
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Issues at check in with no breakfast on our 2 night stay. Room 317 is ok but very cold & has a limited TV channel choice of 5. The TV is so old that not only is the picture quality terrible but your mobile phone causes interference on the screen. First night (Thursday 4th December) was so noisy from drunk loud girls & males in the next room slamming doors & banging walls until 11.45pm that I had to call reception because they had woken my daughter who was then scared. Reception did send someone up to chuck the boys out of the hotel room as they were not guests. Booked in for dinner Friday night to be faced with a very limited menu of mostly egg or fish rather than what is still being advertised on the website for The Grey restaurant so we walked out and had to order in a pizza. For the pleasure of this experience it cost £256. No apology no offer of a refund. AVOID this Hilton…
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Marie Fagan , General Manager at Hilton Cardiff
Responded 8 Dec 2020
Dear Jomay82, Thank you for taking the time to write your review. Please can I offer you my most sincere apologies for your experience on this occasion and any upset and inconvenience caused to you and your family at the time. I would like to reassure you that this is certainly not indicative of our normal high standards and I have shared your feedback with the team for their immediate attention. I do hope that despite your experience on this occasion we will have the opportunity of welcoming you back and restoring your confidence on a future occasion. Kind regards Marie Fagan General Manager
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PRICE RANGE
US$115 - US$297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cardiff hotel cardiff, hilton international cardiff, cardiff hilton international, cardiff hilton hotel
LOCATION
United KingdomWalesSouthern WalesCardiffCity Centre
NUMBER OF ROOMS
197
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Claim Your Listing Frequently Asked Questions about Hilton Cardiff
Which popular attractions are close to Hilton Cardiff?
Nearby attractions include The Bootlegger (0.2 miles), Escape Rooms Cardiff (0.2 miles), and Escape Reality (0.1 miles).
What are some of the property amenities at Hilton Cardiff?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cardiff?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Cardiff?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Hilton Cardiff?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Cardiff?
Conveniently located restaurants include Bigmoose Coffee Company, Brodies Coffee Co, and Cafe Citta.
Are there opportunities to exercise at Hilton Cardiff?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hilton Cardiff located near the city centre?
Yes, it is 0.4 miles away from the centre of Cardiff.
Are any cleaning services offered at Hilton Cardiff?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cardiff offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Cardiff?
The staff speaks multiple languages, including English, Spanish, French, and Italian.