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Copthorne Hotel Cardiff-Caerdydd

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Copthorne Hotel Cardiff-Caerdydd
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941 Reviews from our TripAdvisor Community

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Showing 925: English reviews
Cardiff, United Kingdom
1 review
Reviewed 2 days ago NEW

We had three rooms between our family. The honeymoon suite, a double room and a twin room. The rooms are very nice, they were spacious and the beds were very comfortable. Lighting is a bit poor but pretty standard for most hotels. Downstairs in the foyer it was cold so not comfortable to sit and drink. The bar staff were... More 

Helpful?
Thank BevBee1
Telford, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

The hotel is very easy accessible from the main road, only 15 min drive from the centre. got free update to club room with nice view. Room is big and bed is comfortable, although décor is a bit dated and can do with upgrade. room/bathroom clean, although we didn't have top up on toiletries on the second night.

Helpful?
Thank HoneyBuney
Cardiff, United Kingdom
1 review
Reviewed 6 days ago NEW

I stayed at the hotel Friday 25th November with 3 other friends, we had 2 rooms located on the ground floor. Check in was easy with helpful front of house staff. The taxi into town was 40 minutes late, but the Reception staff called twice on request to see where it was. Saturday morning we all sat in one of... More 

Helpful?
Thank tamaradean

Travellers are raving about these Cardiff hotels

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

We turned up without booking and had a warm welcome and delicious Sunday roast. Excellent value at £12.95 for two courses, and what a great two courses they were! Coupled with friendly service, I cannot recomment highly enough. We will definitely return.

Helpful?
Thank Smoddy
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Smoddy, Thank you for your review. I'm pleased you enjoyed the Sunday Lunch - it's something we've only been doing for a short while but the feedback has been overwhelmingly positive. We look forward to welcoming you back soon. Sincerely, Ben Underwood. General Manager. More 

Level Contributor
261 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 1 week ago via mobile

We had a very comfortable stay at the copthorne, our greeting on arrival by Nathan was friendly, quick and efficient. The reception area is homely, an amazing Christmas tree and real fire roaring. Our room on the 5th floor, a connoisseur room overlooked the lake. It was warm with a decent shower, and spaciou. We had soup with fish and... More 

Helpful?
Thank Linda H
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Linda H, Thank you for taking the time to complete such a positive review, my team and I read these on a daily basis and we're all delighted to see you enjoyed your recent stay. I particularly pleased to read that you mentioned Eithan (Nathan). Eithan is a great asset to the hotel and you're quite right, he's very... More 

tredegar
Level Contributor
146 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 week ago

Stayed for one night and first impressions were good with an impressive foyer and bar area. Our room was ok with a comfy bed and a nice view out over the lake but, was a little dated with dark furniture and cupboard doors not closing properly. Nothing too much but needs a good makeover. We both had the afternoon special... More 

Helpful?
Thank picture1Tredegar
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Guest, Thank you for taking the time to complete a review of your experience. I'm disappointed and sorry to read that you weren't totally satisfied with your stay with and would like to assure you that I've already discussed this feedback in detail with the relevant managers and team members. Your recent experience isn't indicative of the standards we... More 

Newport, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

This was the 4th time for me and my partner to stay at this hotel. Some may say that it is tired and needs freshening but we both like it as it is. Checked in early (1.00pm) and room was ready for us. Couldn't get tv to work so called reception and engineer arrived to fix it about 90 seconds... More 

Helpful?
Thank BigTed57
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear BigTed57, Thank you for taking the time to post such positive feedback. My team and I read these reviews on a daily basis and we are always delighted to see that our guests have had a good stay. We look forward to welcoming you back to celebrate New Years Eve. Best wishes, Ben Underwood. General Manager. More 

Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Beautiful view of lake and vibrant city Spacious rooms and sky tv Continental breakfast and wide range of selection Cleanliness. Staff. Service just perfect Will definitely go there again if I go again to Cardiff. Parking facilities available too. Ideal

Helpful?
Thank Anju B
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Anju B, Thank you for taking the time to feedback. I'm pleased to see that you enjoyed your stay and will be sure to share your review with the team. We look forward to welcoming you back soon. Sincerely, Ben Underwood. General Manager. More 

Cardiff, United Kingdom
1 review
Reviewed 2 weeks ago via mobile

I have to say this has been one of the wonderful experiences I have had! Was booked via telephone with a lovely girl called Gemma who had one of the warmest friendliest telephone manners I have ever come across and the reservation run smoothly with my confirmation email coming straight through once the call ended. The hotel has such a... More 

Helpful?
Thank harris1982341
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Harris1982341, Thank you for writing such a positive review and for mentioning our reservations agent, Gemma. I've already shared the feedback with her and she was thrilled to get a mention on Trip Advisor! We are working towards a soft refurbishment plan to give the bedrooms an uplift over the next 12 - 18 months which will hopefully address... More 

Llanberis, Cymru
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 weeks ago

Stayed for one night at the Copthorne hotel as we were going to watch the Wales v Serbia match.Booked two rooms for our family as our daughter and granddaughters were with us this time. Both rooms were clean and very spacious and en-suite. They also had a television, tea and coffee and biscuits etc etc .The staff at the hotel... More 

Helpful?
Thank Gweriniaethwr
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Gweriniaethwr, Thank you for taking a moment to post such a positive review. My staff and I read these reviews on a daily basis and we are always delighted to see that our guests have enjoyed their stay. I'm particularly pleased with how happy you were with the service and friendliness of the staff. This is the cornerstone of... More 

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: £51 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travellers.
8 questions
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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“club rooms had a lake veiw.”
 of 5 bubbles HoneyBuney, 29 Nov 2016 | Read review
“Rude staff.”
 of 5 bubbles tamaradean, 28 Nov 2016 | Read review
“Stayed on top floor overlooking pond. Apparently it's quieter. Buy breakfast vouchers on checking in.”
 of 5 bubbles BigTed57, 17 Nov 2016 | Read review
“Over look the rear lake if possible”
 of 5 bubbles R0b_Liz, 6 Nov 2016 | Read review
“Ask for a room at back of hotel with a view of lake and quieter.”
 of 5 bubbles judeteachwrite, 2 Nov 2016 | Read review
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