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Holiday Inn Cardiff City Centre

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Holiday Inn Cardiff City Centre
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1,114 Reviews from our TripAdvisor Community

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Showing 1,076: English reviews
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Reviewed 3 days ago NEWvia mobile

Had my wedding here in January, wow, it was amazing so glad I chose this holiday, every single member of staff involved was wonderful and went so smoothly from the day we booked till the actual wedding day, the food was outstanding,I can't recommend this hotel enough, thank you to everyone involved especially Rosie you were amazing 💐

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Helpful?
Thank Michelle S
Plymouth, United Kingdom
Reviewed 5 days ago NEWvia mobile

Having spent most weeks here for the last six months, am appreciative of the cleanliness of the hotel and the friendliness of most of the staff. It's a great place to have a base and if you have to work away, I feel it's probably the best of its kind.

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Thank DrJR1996
High Wycombe, United Kingdom
Reviewed 1 week ago via mobile

Very well situated for Cardiff centre. Room was spacious and clean. Staff were very friendly- especially Fiona who checked us in and gave us advice throughout the stay. Breakfast had a reasonable selection but it was busy Sunday morning and it was a bit of a disaster. Better the other days. It is this, and the fact they ran out...

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Thank Alan C
Cardiff
Reviewed 1 week ago via mobile

Booked in advance for the Winter Wonderland Christmas Party...and it did not disappoint. The staff were fantastic from beginning to end,especially Rosie who was efficient polite and approachable throughout.Entertainment was a DJ who played modern but varied genres of music and who enjoyed a bit of banter. Bar staff were quick to serve and polite always a winner...The food was...

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Thank Happyholidayer70
Greater London, United Kingdom
Reviewed 1 week ago via mobile

I have to admit before I arrived my expectations weren't very high, I was expecting an average hotel in the centre of Cardiff. We came to Cardiff to 1) celebrate my 50th birthday and 2) to watch Wales V England rugby at ghe Pricipality Stadium. From the moment we arrived our expectations were exceeded. The reception staff were wonderful. Our...

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Thank Chris M
Nottingham, United Kingdom
Reviewed 1 week ago via mobile

Recently attended pre and post rugby corporate hospitality event at this venue and have to say the food and service were impeccable. The venue is ideally located for the Principality Stadium and only requires a short walk.

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Thank Psmithy1990
Stoke-on-Trent, United Kingdom
Reviewed 1 week ago

From checking in to checking out , the staff were most helpful and accommodating. Stayed two nights on business and no problems. Loretta and Sebastian couldn't have been more supportive. Station is about a ten minute walk away but with a very heavy case I got a taxi...£4.

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Thank Judith W
Southampton, United Kingdom
Reviewed 1 week ago

Stayed here for two nights as the hotel is situated in a good position if you are visiting Cardiff. We asked for a room on the top floor in a quiet area.They allocated us a room on the 5th floor overlooking the Cardiff Arms Stadium and the hotel car park which was very quiet and we enjoyed two nights of...

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Thank Les875
Reviewed 2 weeks ago

Upon arrival the building looked very nice, car park was tiny and very tight getting into spaces but the foyer was spacious and modern. The reception staff were very friendly and helpful and we got checked in easily. My room was disappointing to say the least. For the money it is not worth it. Stains on the carpet, tiniest bathroom,...

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2Thank Rachel A
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear Rachel A I am very disappointed to read your review, and please accept my sincere apologies that we have let you down with your recent experience at the hotel. I would like to investigate this further, so we can get to the root of the issue on why there has been such a lapse in our standards in service....

Surrey, United Kingdom
Reviewed 2 weeks ago

Without wanting to sound rude, I wasn't expecting much more than somewhere to my head down for the night, as I was working in one of the Cardiff nightclubs on the Friday evening. I phoned to book, and asked if it was possible to book a late check out for 2pm. Of course Sir, was the answer. I asked if...

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2Thank MatthewFrostMedia
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear MatthewFrostMedia Thank you so much for your recent review and for choosing to stay with us. I am really glad to read your very detailed review how much you enjoyed the services of the hotel, but most importantly that the team member interactions have stood out as a lasting memory. We certainly look forward to welcoming you back, on...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 

Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: £69 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Reservation Options:
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cardiff City Centre staff and other travellers.
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Questions? Get answers from Holiday Inn Cardiff City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room in a different hotel”
 of 5 bubbles E1041CGrachela, 6 Feb 2017 | Read review
“Give it a miss”
 of 5 bubbles fmos, 25 Jan 2017 | Read review
“Nice view of castle from majority of rooms”
 of 5 bubbles Frabm4, 24 Jan 2017 | Read review
“Ask for front room, back rooms look over a scruffy car park and Cardiff Arms training ground.”
 of 5 bubbles JustKevinB, 17 Jan 2017 | Read review
“Ask for room 625 !”
 of 5 bubbles geov955, 5 Jan 2017 | Read review
5 of 5