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Holiday Inn Cardiff City Centre

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Holiday Inn Cardiff City Centre
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1,093 Reviews from our TripAdvisor Community

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Showing 1,056: English reviews
Reviewed 2 days ago NEW

Being after the new year I expected some limitations but to find the evening restaurant closed was not one of them, with food only at the bar, but it was good food and the staff did their best although only 2 staff to man bar, get food for those in bar area and deliver room service left gaps and some...

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Helpful?
Thank lenniecj
Reviewed 1 week ago NEWvia mobile

Visited on many ocassions with mixed reviews The room was clean and had all the facilities you would expect The food quality much improved although few issues with service which the gm took time to speak about and keen to resolve Reception staff on checkout great and passionate about how your stay was which as an ihg member shows they...

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Helpful?
Thank Stevewales44
Bala, United Kingdom
Reviewed 1 week ago

Everything fine no problems staff helpful at reception and housekeeping staff responded to a request for more sugar sachets in our room so much so there was a mountain of sugar sachets. Wondered if they might have had dentists in the family! The disappointing part was breakfast. Two morning's on the run we had to wait for the bacon at...

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1Thank Siouxh28
Basingstoke, United Kingdom
Reviewed 1 week ago

Hotel an easy 10 mins walk from station. Five minutes to city centre and next door to castle. Flat entrance with large glass doors. Lift broad but very narrow in depth consquently struggled to get in with my large electric chair - ask help from staff in keeping door open while manoevering if needed. Bedroom was spacious with double bed...

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Thank suewright14
Hereford, United Kingdom
Reviewed 1 week ago via mobile

I am never sure about city centre hotels but this was a pleasant surprise; situated almost opposite Cardiff Castle and with it's own ca park (though my midi-coach wouldn't have fitted!) The staff are friendly and accommodating, the two breakfasts good (that said I do get annoyed at old people stealing my toast from the self-service toaster but that is...

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Thank Richard_A-Sandys
Nerja, Spain
Reviewed 1 week ago

Having read several recent reviews on Trip Advisor and Booking.com we were slightly apprehensive over expected service levels and accomodation standards prior to our arrival. From the moment we arrived on new years day the friendliness and professionalism shown by the reception staff belayed any doubts we may have previously had. Check-in was super efficient and five minutes later we...

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Helpful?
Thank Geo V
islamabad
Reviewed 1 week ago

Very nice hotel located about few kilometers from the city center at serene environment. The staff, room, breakfast and service was very good.Nice parking space as well Majority of attractions are at very convenient distance

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Thank irfanmirza651
Weston-super-Mare, United Kingdom
Reviewed 2 weeks ago

Great Central location ,the reception desk staff very friendly, we had booked two rooms but after finding out we only needed the one the money was refunded straight away, finally, Margaret and I'm sorry forgot your name Stacy I think your a credit to the company,well done ,room excellent and breakfast covered everyone's taste.

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Helpful?
Thank Steve H
Pembrokeshire, United Kingdom
Reviewed 2 weeks ago via mobile

Not brilliant I must admit. Arrived to a very small and tatty room which was obviously in need of a lick of paunt and some tlc. To be fair when I mentioned to the staff at Reception that I was unhappy they offered another room and breakfast delivered to the room the morning after without any hesitation. However, the breakfast...

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Helpful?
Thank 214rhi
IHGService, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear 214rhi, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the condition of the room received let down your stay. Your feedback is of great importance to us and allows us to...

Chester, United Kingdom
Reviewed 2 weeks ago

Booked an overnight stay to see friends. From time of booking to checking out, staff were very helpful and friendly. Must mention Lucy as she reassured me that my needs could be met ( I have a disability) and nothing was too much trouble. Rooms were spacious, disabled toilet in the en suite was the perfect height. Beds were very...

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Helpful?
Thank Andrea D

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 

Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: £57 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Reservation Options:
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cardiff City Centre staff and other travellers.
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Questions? Get answers from Holiday Inn Cardiff City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room 625 !”
 of 5 bubbles geov955, 5 Jan 2017 | Read review
“Disabled room on second floor was quiet overlooked Bute Park. Baths only. No wetroomsmoking at this hotel.”
 of 5 bubbles andreadR6951QN, 30 Dec 2016 | Read review
“ring in advance of your travel and they will try thier best to accomodate your request”
 of 5 bubbles wayneCardiff, 20 Dec 2016 | Read review
“Only ate here, wouldn't consider staying”
 of 5 bubbles CarolineB804, 11 Dec 2016 | Read review
“accessibility to the city centre an local shops an restaurants”
 of 5 bubbles zaja792016, 10 Dec 2016 | Read review
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