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Mercure Cardiff Holland House Hotel and Spa

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#12 of 75 Hotels in Cardiff
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Cardiff Holland House Hotel and Spa
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2,271 Reviews from our TripAdvisor Community

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Showing 2,212: English reviews
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Pembroke, Wales, United Kingdom
Reviewed yesterday NEW

Got unlucky I guess. 14th floor slap bang next to lift. Sounds lke a tram passing through every 30 seconds. Dreading trying to get to sleep. Hotel car park impossible to find. No coffee or tea in room. Very very disappointed. If things improve in the morning will update. Oh there goes the lift again! Will not be returning. Interesting...

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Helpful?
Thank Bunty H
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Husband and I stayed here as we were going to a gig at the Motorpoint arena and I didn't want to drive home. Check in was easy and the lady who served us was cheerful and polite, we were made to feel very welcome. Check is an absolute breeze! You just pop your key card in a box and you...

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Helpful?
1Thank Chelsea F
About Hotel's Favourite Review
Wael E, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review

Thank you for your excellent review. I am delighted that you enjoyed your stay with us and your service experience. I hope that you will choose to re-book again very soon. Kind regards Wael Elassal

Singapore, Singapore
Reviewed yesterday NEW

Stayed at this hotel for a total of 8 days for a business trip. Overall, it was a positive experience as the service by the staff was good and helpful; the hotel was 5 minutes walking distance to Queen's Street, and 10-13 minutes to Cardiff Castle and High Street Shopping Belt; the hotel interior had a modern look and was...

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Thank Onn11
Brighton and Hove, United Kingdom
Reviewed 3 days ago NEW

We stayed here for one night and were very impressed. The hotel is situated a short walk from the city centre which meant it was easy to get to the centre without trying to find parking. Although the hotel is situated on a main road, no traffic noise could be heard in our room. The staff were very welcoming and...

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Thank Russar14
Cheltenham, United Kingdom
Reviewed 5 days ago NEW

Lovely couple of days spent in Cardiff. The standard of the hotel was fairly high. Our room was lovely and large with all amenities as expected. We were situated by the lift (on the 11th floor) which was relatively noisy during the early evening, although it didn't keep us awake at night. The breakfast was a good spread with plenty...

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Thank SarahBSSE
Preston, United Kingdom
Reviewed 6 days ago NEW

Beautifully clean and tidy hotel with a great selection at breakfast. We also received an upgrade to a suite which was a massive bonus! The beds are incredibly comfy and the shower was really powerful.

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Thank Alice D
Wokingham, United Kingdom
Reviewed 6 days ago NEW

Stayed here for the night, having watched the England team beat Wales at rugby. Stupidly expensive, but then again so were all the other hotels in town as the determination to rip customers off rose to the top of their agendas. Still, managed to park in their car park but could not check in as room was not ready until...

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1Thank Stuart H
Reviewed 1 week ago via mobile

The hotel is fine, impressive frontage and really nice bar and breakfast area which is a large open plan space. The rooms bedrooms feel a little tired, even in the privilege rooms they're nothing to write home about. Everything you need is there but it just feels 'average'. It might be the shape of the bedrooms that give them an...

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1Thank amp330
Reviewed 1 week ago via mobile

Excellent hotel very friendly staff and really helpful. Fab room on the 11th floor with panoramic views of the city. Clean and spacious. Pool and spa area really nice but no water to drink available after the steam room & sauna. Definitely be back for a longer stay next time.

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2Thank Helen B
Jeddah, Saudi Arabia
Reviewed 1 week ago

Stayed here for a night as I was moving houses. The booking was cheap for the category of the hotel and I was upgraded as well. The night was really quiet, the room was big and it had all the amenities I needed. When I was checking out I kept my bags downstairs in the lobby. The staff are really...

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2Thank youngSaudiTraveller

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: £63 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Cardiff Holland House Hotel and Spa staff and other travellers.
34 questions
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Questions? Get answers from Mercure Cardiff Holland House Hotel and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go on international weekends if you want a good price!”
 of 5 bubbles StuartH373, 16 Feb 2017 | Read review
“higher floors have better views of Cardiff.”
 of 5 bubbles LesleyD134, 30 Jan 2017 | Read review
“The higher the floor the better view of Cardiff bay”
 of 5 bubbles martin01443, 29 Jan 2017 | Read review
“Suits have windows floor to ceiling around your whole room and the whole city!”
 of 5 bubbles elixier22, 21 Jan 2017 | Read review
“Grab a corner room , as high a possible!”
  • Sink and complimentary toiletries
  • Small corner seating area
  • Plenty of storage, safe, tea/coffee and a mini bar (no alcohol)
  • WC and plenty of towels
  • Good sized bed
  • Desk, TV and corner view
  • View towards Cardiff Bay
  • Shower
 of 5 bubbles Q5140LEanthonyb, 10 Jan 2017 | Read review
5 of 5