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About
#18 of 187 hotels in Cardiff
Location
Cleanliness
Service
Value
Situated in the city centre a short stroll from St David's Dewi Sant and the historic shopping arcades, Park Plaza Cardiff epitomises first-class comfort with spacious and contemporary accommodation, ambient lighting and intricate artwork designed specifically for the hotel. Our award-winning Laguna Kitchen & Bar features modern English and Welsh dishes that focus on fresh, locally sourced produce. The on-site Laguna Health & Spa offers state-of-the-art facilities, including an indoor pool, a steam room, a spa bath and an 80-station gym.
The New Theatre is located next to our hotel, and you can find many of Cardiff's best attractions within walking distance. Explore Cardiff Castle and Cardiff University less than a half mile away. You can also relax or play a game of rugby at Bute Park or visit Principality Stadium to watch the pros play.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Complimentary toiletries
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, French
Location
100Great for walkers
Grade: 100 out of 100
160Restaurantswithin 0.3 miles
72Attractionswithin 0.3 miles
Park View Greyfriars Road, Cardiff CF10 3AL Wales
Getting there
Car HireSee all Cardiff car hire
3043Reviews51Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Initially in an executive room, good size but bathroom sink not draining well, poor finish to room, breakfast minimal options with poor service and finish, room heating terrible, freezing despite being at maximum thermostat temperature, tv pointless as so old, slow and could only see it partially due to poor room placement. Then swimming pool temperature also shockingly cold. All concerns reported to front desk, who upgraded us to junior suite (really not worth it as appeared exactly like previous room, with still poor functioning heating, although sink worked). Regarding swimming pool, at least 5 different hotel/leisure team staff members offered different explanations from ‘there’s no problem’ to ‘there’s a problem with the boiler and so yes it’s very cold’, including being told that no one else had complained about the pool, despite us witnessing everyone leaving the pool on attempting to enter and the aqua aerobics class members complaining to the instructor who also acknowledged the faulty temperature.. We specifically booked this hotel for its pool access and I was unable to use it following the first use due to the temperature, which was hugely frustrating considering the cost of the stay. If the temperature had been more pleasant then in fact the pool is aesthetically very appealing and a good length with plenty of loungers, and otherwise the hotel is in a good location, walking distance to all attractions. Although plenty of other hotels in the area (perhaps without pool, but if this hotel doesn’t offer a heated pool that functions then do consider other hotels without pools) and they also have onsite, safe care parking.…
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favourite
We were gifted one night stay by a family member for my birthday. While in Cardiff we had a few plans and the location of this hotel is amazing. So much nearby that ultimately you couldn't be unhappy. There are bars and restaurants just over the road but despite this the noise was contained. Upon entering the hotel we needed to leave bags as we arrived earlier than check in time, this wasn't an issue. Upon return and entering our room a balloon, birthday card and birthday cake was left for our arrival. Such a lovely touch. The facilities were great. The bed was comfy. Personally the pillows were a little soft for me but that's a minor gripe. The only thing I can find fault with is how noisy the door shut and that there was a door stopper behind the door which was where the toilet was located but this meant I stubbed my toe on it twice. The toilet was just tucked behind the door so if was in the way slightly. We didn't use the spa facilities but I can imagine it was amazing. The breakfast we did have and all products were fab quality. Coffee was delivered to the table and not as warm as I would have liked but again that's just me being fussy. Reception found me a box to take the cake home, they were just so accommodating. A real amazing stay. Thankyou…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jeremy Da Fonseca, Guest Services / Front Office at Park Plaza Cardiff
Responded 3 May 2022
Dear H9119ECnicolaw Thank you for choosing Park Plaza Hotel Cardiff as the perfect place to celebrate a wonderful occasion. We are grateful that our efforts to make your day very special were successful . Your kind comments have been shared with our amazing reception staff; we are glad they were as accommodating as possible. We value all of our guests opinions, and your comments have been taken on board to ensure our service and facilities are refreshed constantly. Thank you very much and we are looking forward to welcoming you back very soon. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrival and check-in was excellent with helpful friendly staff and room was spacious and comfortable. Off to a great start. We then booked in for dinner which was so disappointing. My vegetarian wellington eas not cooked properly - soggy pastry and frankly without taste. The roast potatoes had such a thick coating they bounced off the plate. The Black Forest gateau however was delicious. We returned to our room after paying the bill and then were called about half an hour later to say we hadn’t paid. After a bit of discussion it transpired it wasn’t us but the couple who were seated next to us. How embarrassing for the hotel and very unprofessional The next morning we went down for breakfast which was also disappointing. We stood for quite a while before being seated and then were brought to a table which wasn’t cleaned or ready. We had to ask twice for coffee and when we went up for hot food one of the servers was very rude. The food was actually cold and not good quality. Plates could not be found for the toast and we had to ask for more bread and butter. The lady serving seemed very grumpy when asked for bread. Would potentially stay in this hotel again but would not choose to eat here.…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Don’t eat here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Visited the park plaza for evening meal after a trip to the theatre. It was my first time in the hotel and was very impressed by the overall look and atmosphere. However, the meal was far from good. Soup starter was OK but the turkey dinner was terrible. Vegetables undercooked except for the roast potatoes which were overcooked. I had trouble cutting them and left them on the plate. Gravy was bisto and very sparse. The stuffing was also very hard and difficult to cut and eat. If you eat here, avoid the roast dinner.
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I wish I could give 3.5 stars. Gone with 3 as they don't quite deserve 4. We booked here to make use of the spa amenities during our stay. The room cost £229 for the night which I deem to be premium price. We did get upgraded on arrival to a junior suite which was a lovely touch. The room was lovely - large, clean and modern, with a comfy bed. The spa facilities were well kept, modern and relaxing. I wish there had been a sauna as well as a steam room. I was surprised that there were no slippers or gown provided in the room. When we asked at the spa we were told this would be £10 to upgrade - this really took us by surprise. We were given a small towel each and just had to laugh it off. The price of the room did also not include breakfast. For the premium price paid I would have expected a premium service e.g a welcome drink, breakfast included and the spa slippers and gown provided (this is the first spa hotel I've ever been to where we have not been given slippers and a gown). I'd stay here again but not for the same price we paid.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Stephanie Millard, Marketing at Park Plaza Cardiff
Responded 1 week ago
Dear abbexi, Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed your stay with us and your complimentary upgrade. Bear in mind the rate for bedrooms throughout the city fluctuates on a daily basis depending on the demand in Cardiff. We are not only a spa hotel and we currently offer complimentary bathrobes and slippers to bookings made on our Spa inclusive offers, I recommend those deals for you for the future as they might provide you with a better option, especially if you are considering having spa treatments with us. Visit our website for current offers: Leisure Breaks | Park Plaza Cardiff We look forward to welcoming you back in the near future. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a superior tree line street room, Which was excellent. For a city hotel it was quite quiet and very well appointed indeed. We had a large bath and made good use of it!!! The pool is fantastic and we had a swim on both days enjoying the spa area. Staff lovely and helpful. One major issue was the coffee in the mornjng6asked for a flatwhite and it was really awful.breakfast I'm general was OK, but just a buffet would have liked smoked salmon on scrambled eggs etc etc....need to have more choice
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stephanie Millard, Marketing at Park Plaza Cardiff
Responded 1 week ago
Dear B9730YJpaulf, Thank you for your lovely feedback on your experience at the Park Plaza Hotel Cardiff and for your 5 Bubbles rating on Trip Advisor. We are so glad you enjoyed our tree-lined view room and made the most of our 20 meters swimming pool. We fully take on board your comments on how to improve our breakfast offering and soon reach new heights of excellence. Come back to see us again very soon! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not great. Over priced, room is dirty, shower curtain and around sink. Opposite very loud night club no option for a different room. Reception not welcoming, ignored for 10 minutes at check in. Would not recommend. 🙁
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stephanie Millard, Marketing at Park Plaza Cardiff
Responded 4 weeks ago
Dear angelatD1338XY We are sorry to only find out of your poor experience from this review. We always welcome feedback and would like to find out more on this surprisingly poor stay. Please feel free to contact the Hotel Duty Manager with more details for us to be able to look into our shortcomings. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chaos at breakfast……one member of staff struggling to find a clear table for guests, no tea or coffee, then you come back to your table after getting cooked food and the table has been cleared away! Not very organised…then you get two deliveries of tea. I’m afraid to get up for toast!!!!
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stephanie Millard, Marketing at Park Plaza Cardiff
Responded 4 weeks ago
Dear 1811jonathan Thank you for taking the time to share some constructive criticism on your busy breakfast experience. We will certainly look at our shortcomings on this occasion and train our staff to the high standards of service we all expect. We are sorry you have not enjoyed our true hospitality, but we hope to show you a better time on your next stay. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived late after New Theatre show, but although kitchen had shut at 9.30 one of the restaurant staff (Spanish chap) made me a nice pot of tea and lovely GF cheeseboard. This was much appreciated, especially as non-residents like me can also make use of the cosy lobby lounge area with its row of REAL log fires - great on miserable and cold days. Thanks, also, to the friendly receptionists.
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Date of stay: October 2023Trip type: Travelled solo
Room Tip: Very close to the Edwardian-built New Theatre – great for pre/post-show meals and/or drinks. Also...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stephanie Millard, Marketing at Park Plaza Cardiff
Responded 4 weeks ago
Dear NOSH_INSPECTOR, Thank you for awarding your visit at the Park Plaza Hotel Cardiff a 5 Bubbles rating. We are pleased you enjoyed our winter warmer atmosphere, our friendly service and our nibbles. We look forward to having you back on your next outing at the Theatre or perhaps try our pre-theatre menu next time. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed two nights for a work trip - with a bit of extended socialising. Park Plaza Cardiff was great for that. It's a bit of a walk from the railway station, but convenient for the north side of the city centre. Check-in was efficient and helpful, and all the staff I encountered were good at their jobs and welcoming. My room was large and spacious. It was well-appointed and comfortable. The wifi was great. I've knocked off one star because I could hear noise (i.e. more-or-less overhear conversations) in the adjacent rooms: as it happened, they seemed to go to bed about the same time as me, so it wasn't a problem. But the last thing you want when staying in a hotel is to wonder whether you will be kept awake all night by noises through thin walls. Breakfast was nicely set up, with a really wide selection of high-quality food. The hot food was presented in small bowls at the serving counter - frequently refreshed, rather than just left to languish for hours. As a result, you had to wait sometimes for an empty bowl to be refilled - but that's how you know it's fresh! The breakfast room itself was really dreary: I'm sure it would be great for an intimate dinner, but at breakfast you really want bright lights and stimulation to wake you up. I'd happly stay here again next time I visit Cardiff. …
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Date of stay: September 2023Trip type: Travelled solo
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Stephanie Millard, Marketing at Park Plaza Cardiff
Responded 4 weeks ago
Dear doc_M Thank you so much for taking the time to write a review and share your experience with us. We are glad you enjoyed your stay and we do take note of your constructive comments regarding your breakfast experience. We always welcome feedback as we look to improve our offerings. Thank you for staying with us, we look forward to welcoming you back on a leisure or work trip. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$116 - US$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza cardiff hotel cardiff, cardiff park plaza
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
129
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Claim Your ListingPARK PLAZA CARDIFF - Updated 2023 Reviews, Price Comparison
Frequently Asked Questions about Park Plaza Cardiff
Which popular attractions are close to Park Plaza Cardiff?
Nearby attractions include Escape Rooms Cardiff (0.3 miles), Escape Reality Cardiff (0.2 miles), and Exitus Escape Rooms (0.1 miles).
What are some of the property amenities at Park Plaza Cardiff?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Park Plaza Cardiff?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Park Plaza Cardiff?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza Cardiff?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Park Plaza Cardiff?
Conveniently located restaurants include Bigmoose Coffee Company, Corner Coffee, and Pasture Cardiff.
Are there opportunities to exercise at Park Plaza Cardiff?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Is Park Plaza Cardiff located near the city centre?
Yes, it is 0.5 miles away from the centre of Cardiff.
Are any cleaning services offered at Park Plaza Cardiff?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza Cardiff offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Park Plaza Cardiff?
The staff speaks multiple languages, including English and French.