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About
#17 of 63 hotels in Newport
Location
Cleanliness
Service
Value
A warm welcome is just the beginning at the Holiday Inn Newport. Whether you are travelling for business or leisure the Holiday Inn Newport hotel will make your trip a success. Offering 119 well appointed en-suite bedrooms all with air conditioning, High Speed Wireless Internet connection, satellite channels and In-house movies. The hotel is situated just off junction 24 of the M4 with over 300 spaces on site, free to IHG Reward members. Located opposite the International Convention Centre Wales (ICC) and Celtic Manor Resort perfect for attending meetings or a round of golf in the home of the 2010 Ryder Cup. The thriving cities of Bristol & Cardiff are within a 30 minute drive and it’s only a short journey to the Wye Valley or the Brecon Beacons . Just 15 minutes away on the train, Cardiff’s Principality Stadium hosts a variety of music concerts and international sports such as 6 Nations Rugby and Speedway. On-site we offer an extensive range of Conference facilities with a range of meetings rooms from 2 people up to 400 delegates. Click on the meetings tab for further details. New for 2021 The Open lobby is a great space to meet, work, relax and dine in a stylish and contemporary setting. The all day dining menu offers extensive choices for all tastes served between Midday to 11pm daily. With our experience and commitment to our guests, we are the ideal choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Taxi service
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Vending machine
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Greek and 1 more
Location
57Somewhat walkable
Grade: 57 out of 100
11Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
The Coldra, Newport NP18 2YG Wales
Getting there
Car HireSee all Newport car hire
737Reviews7Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
I don’t leave many poor reviews but I can honestly say I wasn’t impressed with this hotel at all. Main reason for a poor review are…. They advertise a swimming pool, this pool is only good for children. Not a chance an adult could swim in this pool. I used the gym and the muck and grime on the treadmills was disgusting. Clearly not been cleaned for months. The towells in the bathroom were tiny. I’m not a huge man but anyone carrying a bit of weight would never get the towell around them. Seats in the room were really basic, cheap and uncomfortable. The bathroom was dated and falling apart. Tiles missing under the bath and the unit below toilet was falling away from the wall. I ate in the restaurant and ordered the salmon. It was one of the most bland meals I’ve ever eaten. The woman on reception wiped her nose with her hand 3 times before handing me my room card. Unreal! One good thing is the tv in room has sky sports. Safe to say I won’t be staying here again.…
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sue Royer, Owner at Holiday Inn Newport, an IHG Hotel
Responded 3 weeks ago
Dear Stephen b Thank you for taking your time to post your review. I was truly dissapointed that your comments and your experience was poor. I would have welcomed the opportuinity to discuss with you your feedback. I will of course invesigate your valuable comments and I pass on my apologies for such shortfalls during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
My work partner and I ran a 3-hour evening event here in their Raglan suite for our ‘Journey to Wellness’, which was all about Meditation, singing bowls and a sound bath. The room was perfect, with easy access for our vehicles to pack up to the entrance doors to unload our equipment. It was great to have the black out curtains and the dimmable lights and we had a bit of a light show which would have only been made possible by having the room as dark as possible. We had plenty of room for the 6 gongs in the centre of the room, with the accompanying crystal singing bowls. The holiday Inn staff organised some tables on the outer edge of the room with crisp white table cloths and glass bottles of still & sparkling water, with drinking glasses. They provided us with a projector and we used their music system too for a certain meditation. Their beautiful lounge/bar area was ideally located for guests arriving early and for when we had a break half way through. Serving Starbucks coffee certainly seemed an attraction at break time. The location of the hotel was just off the M4 and attracted people from Bristol but also from Llanelli. With free car parking , it all added to the stress free feeling for everyone . Wouldn’t hesitate to use the venue again…
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel staff is easily found, the staff were very very pleasant and the bed was really comfortable. Breakfast was a minor let down (e.g tinned tomatoes rather than the promised grilled ones), but perfectly acceptable. The main issue was that I have been charged twice for my one night stay, and I would not have known if I hadn't checked my credit card. I have emailed the hotel about it and they have not responded to my email. Your systems should not allow you to charge twice (when I haven't authorised it) and you should respond to emails to rectify the situation. I will continue to pursue a refund.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sue Royer, Owner at Holiday Inn Newport, an IHG Hotel
Responded 19 Oct 2023
Dear 826Paula Thank you for taking your time to share your review following your stay. Myself and the team were pleased you enjoyed your stay overall. I would welcome you to contact the hotel regarding your payment. We are not aware of this and of course this needs to be rectified if an error has occured and you have been overcharged. Please could you contact us by email at newportreception@holidayinns.co.uk or telephone 01633 412777. We look forwrd to hearing from you inorder to get this resolved. Once again, thank you for your time and review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for one night with bed and breakfast. The room was clean and had all the amenities one would require and the beds very comfortable. We were in a room at the front of the building and could hear the traffic on the nearby motorway but it wasn't so bad that it disturbed our sleep. The evening meal was good and the portions generous but we did find the bar to be rather expensive. Self service breakfast was also good with good choices and the food was replenished often and was all hot. All the staff we encountered were cheerful and polite and we'll definitely stay there again if we're in the area.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I drove to Newport, S Wales [195 miles] on Sunday 18th September for my father-in-law's funeral on the Monday. I booked two adjoining rooms [one for our two children] and I stressed to the operator at Central Reservations [based in the USA] that one room for my wife and I had to be accessible as I'm a wheelchair user etc. I stressed this at least 5 times during the conversation. Arriving 10pm Sunday [I had phoned the hotel earlier to say i'd be arriving late] and we paid for our rooms on arrival. Five minutes later I returned to the reception desk and said "the room is completely inaccessible, so what are you going to do?". She looked like a rabbit caught in headlights. Eventually she got the on-duty manager [I presumed that's who she was as she never introduced herself] and she was just as useless. The only available accessible room [in a hotel with 119 rooms!] had been allocated to other guests! They blamed Central Reservations - but the email below proves this wasn't the case. I vented my frustration at them upon checking out Tuesday morning, hence the attached email. A hotel with 119 rooms but only ONE accessible room! We usually stay at the Holiday Inn Express [a smaller hotel] but they were full. I've used Holiday Inns all over the world - but I won't be going back to this one! When in York the HI there told us their lift was broken, but within half an hour they found us another [even better] hotel just across the road from them at no extra charge. PLUS the Express one in Newport have a policy that their adjoining room to the accessible room is FREE for carers/PAs/partners etc so Angela usually has the adjoining room with Daisy and Ollie shares my room. I'm a 'Gold Member' of IHG Hotels, "a fat lot of good that is!" I shouted at the dozy receptionist on checking out this morning. Oh and we hadn't left 'Monday morning' - unless the manager is getting her days mixed up. …
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sue Royer, Owner at Holiday Inn Newport, an IHG Hotel
Responded 20 Sept 2023
Dear KevDonn Thank you for your time writing this review. I extend my sincere apologies for your stay with us. I am truly sorry we did not meet your specific needs .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 2 nights Friday and Saturday as heading to a convention at the ICC across the road with 2 friends. I’d already upgraded my room online to accommodate 3 people but when arrived room wasn’t correct. Manager and staff sorted that for us and we were very grateful. However the executive room booked didn’t have the many of the facilities offered for example it’s advertised as a “fully stocked mini bar” including chocolate etc. we had a bottle of water and a mars bar in the fridge. That being said the hotel staff were extremely helpful and polite, the food could be better but the place itself is well located, nice and quiet. Staff are great
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Newport, an IHG Hotel
Responded 12 Sept 2023
Hi Nomad66171296574, Thank you for staying at Holiday Inn Newport on your recent weekend trip. We value your business and appreciate you choosing our hotel for your lodging needs. I'm pleased to know that you're delighted with the service provided by our staff. However, I'm sorry to learn about the issues you encountered. We aim to live up to, if not surpass our guests' expectations. I have shared your concerns with the hotel management, and I'm certain that they'll look into addressing the issues you raised so they won't occur again. I hope you will consider staying with us again should your future travels bring you back to the area! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel , very clean, excellent welcoming staff Superb breakfast, lots of choice, tasted great Bar meals not too great, a bit overpriced for the portion size I must compliment you on your staff , nothing was too much trouble for them, I found them extremely helpful and friendly, a real asset to you.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Free parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
After making a mistake and booking a room at the wrong site as there’s apparently another hotel 5 miles down the road after we had booked a table at a restaurant nearby for my birthday they said we couldn’t transfer to there so had to pay £165 on top no sympathy for my mistake but to be given a room that I can only explain as the core of the sun! The sun shining through the window all day and with the aircon off it was horrendous but after asking we got moved to a car park facing room which was a lot better but still warm as upstairs with heat on the old flat roof and aircon not working correctly. Breakfast was a little hectic too as I’m guessing had been busy and run out of mushrooms, tomatoes,beans,eggs and coffee. So there’s a little to improve to make this a good experience.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: I’d say go to breakfast early and request lower rooms facing car park if it’s warm.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sue Royer, Owner at Holiday Inn Newport, an IHG Hotel
Responded 27 Jun 2023
Dear shendo007 Thank you for taking your time to post your feedback following your recent stay with us. All guest comments are extremely important to us, it helps us evaluate and improve our service and standards. I was disappointing you read that your stay was not an enjoyable one, please accept my sincere apologies for the shortfalls. Once again thank you for sharing your comments Kind regards Sue Royer | Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival the hotel looks a bit like a motel and not quite what we were expecting. But….. what makes this place great and worthy of the 5* review isn’t the decor - it’s the staff! We were greeted so nicely at the reception and although it was busy with a wedding during our visit - we were well informed and supported. The restaurant staff were exceptional. Service from Will and Robin at dinner was outstanding and they couldn’t do enough for us, despite the restaurant being insanely busy with a wedding and two large parties. We were still made to feel just as valued. Marie at breakfast was equally as helpful and so kind and considerate. As a party with a blind adult and disabled child (and a guide dog) we were overwhelmed with the care and attention we were given. Emma on reception was informative, honest and funny and was so easy to talk to. The hotel and facilities were absolutely fine for the purpose of our visit and everything was clean and well presented. Don’t be fooled by first impressions from The outside. This is a very well organized and efficient hotel. We will definitely not hesitate to return. The staff are a credit to the Holiday Inn franchise and we hope they get the praise and recognition they deserve.…
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sue Royer, Owner at Holiday Inn Newport, an IHG Hotel
Responded 27 Jun 2023
Dear SARAH G Thank you so much for posting your review following your recent stay with us. Myself and my team were thrilled you enjoyed your stay and our hospitality. It was my pleasure to share your great comments with the team. We hope we have the opportunity to welcome you back if staying in the area in the future Thank you Kind Regards Sue Royer | Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed with a group for 1 night, the hotel is close to motorway but quiet at night, breakfast was ok, staff ok, room was a bit old and cramped too, no cleanliness problems. Sky TV available. Otherwise no issues. Very convenient if you have to stop for a break.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sue Royer, Owner at Holiday Inn Newport, an IHG Hotel
Responded 27 Jun 2023
Dear Vladimir_Led Thank you for sharing your review following your stay. I was pleased to read you enjoyed your stay overall. Kind regards Sue Royer | Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$72 - US$112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn newport hotel newport
LOCATION
United KingdomWalesSouth WalesNewport
NUMBER OF ROOMS
119
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Claim Your ListingHOLIDAY INN NEWPORT, AN IHG HOTEL - Updated 2023 Reviews
Frequently Asked Questions about Holiday Inn Newport, an IHG Hotel
What are some of the property amenities at Holiday Inn Newport, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Newport, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Newport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Newport, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Newport, an IHG Hotel?
Conveniently located restaurants include The Coldra Beefeater, Steak on Six, and Toby Carvery Coldra.
Are there opportunities to exercise at Holiday Inn Newport, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Newport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Newport, an IHG Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Newport, an IHG Hotel?
The staff speaks multiple languages, including English, French, Russian, Greek, and Hungarian.
Are there any historical sites close to Holiday Inn Newport, an IHG Hotel?
Many travellers enjoy visiting Caerleon Roman Fortress and Baths (1.4 miles), Caerleon Amphitheatre (1.9 miles), and Caerleon Lodge Hill Fort (2.2 miles).
Is Holiday Inn Newport, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.