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Holiday Inn Newport

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Holiday Inn Newport
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503 Reviews from our TripAdvisor Community

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Showing 497: English reviews
Pencoed, United Kingdom
Reviewed 18 March 2016

Usually stay at a Premier Inn but having to stay for two nights I needed something a bit more economical so at £54 each night this seemed like a bargain. The hotel is sadly very dated and dowdy. Even though the room was clean, tidy and functional it is definitely stuck in a 1980's time warp and needs serious refurbishment....

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Thank supersr
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review following your recent stay at the hotel. First and foremost please accept my sincere apologies that we did not live up to your expectations, in particular in terms of the level of service we delivered which is something we can control and I will be discussing your experience with my...

Castle Donington, United Kingdom
Reviewed 18 March 2016 via mobile

Good location by the M4. Looks like a 70's motel from the outside. Communal areas have been modernised a bit however. Staff friendly and helpful. Very basic gym and tiny pool. Big problem is that the rooms have thin walls. The man next door was arguing on his phone for >45 minutes whilst I was trying to sleep. Could hear...

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Thank Sleightym
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete a review in review in regard to your recent stay at the hotel. Please accept my apologies that we did not totally live up to your expectations in terms of a neighbour disturbing your sleep and the size of our mini gym and splash pool. On a brighter note I was pleased...

Carcomm
Reviewed 16 March 2016

Despite some room refits,, the public areas look very drab & dated. we stayed in an Executive Room for 1 night. The room itself was excellent, after a recent refit. The bathroom had a bit of a makeover rather than a refit. The bed however was dreadful, sinking into the middle. The reception and restaurant areas are very tired &...

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Thank Carcomm
IHGService, Guest Relations Manager at Holiday Inn Newport, responded to this review

Dear Carcomm, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to read that you found the room received excellent. However, it is regrettable if the condition of the public areas, the comfort of the...

Northampton, United Kingdom
Reviewed 15 March 2016

The wi-fi had problems as the hotel is switching over to new suppliers, I don't see this as an everlasting problem though. The Restaurant only has a FSA rating of 2 so I chose not to eat there myself. I had room 349, a double room with sofa. It looks like it had been recently refurbished so was decorated well....

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Thank DeanJ1002
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your recent stay at the hotel. I was pleased to learn that you enjoyed your room and facilities. In terms of hygiene score we look forward and are confident that the next visit will reflect a markedly improved score. Once again thank you for your feedback and custom

Canada
Reviewed 7 March 2016

Clean friendly and welcoming . Wonderful and helpful staff.housekeeping excellent . Newly done exec rooms. Breakfast buffet A1 , helpful smiling attendants . Stayed 3 TIMES before . Very consistent . Close to local superstores and 1 minute off motorway . Very convenient Be back soon .

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Thank SOURCENERGY
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Thank you for taking the time to complete an online review following your most recent stay at the hotel. I was delighted to learn you found the experience to your liking, especially our newly refurbished Executive rooms and the hospitality provided by my colleagues. Once again thank you for your feedback, custom and continued loyalty.

Newport, United Kingdom
Reviewed 7 March 2016 via mobile

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Thank JackLlewellyn
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Reviewed 29 February 2016 via mobile

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Thank Max R
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Kortrijk, Belgium
Reviewed 29 February 2016

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Thank Thibaut T
Dermot K, General Manager at Holiday Inn Newport, responded to this review

Reviewed 25 February 2016 via mobile

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Thank Bob M
Dermot K, General Manager at Holiday Inn Newport, responded to this review

A TripAdvisor Member
Level Contributor
6 reviews
4 hotel reviews
Reviewed 23 February 2016 via mobile

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Thank A TripAdvisor Member
Dermot K, General Manager at Holiday Inn Newport, responded to this review

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Newport staff and other travellers.
1 question
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Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Newport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask reception”
, 1 Mar 2017 | Read review
“Ask for a larger room overlooking the car park.”
Dougie_123, 1 Mar 2017 | Read review
“Don't travel here”
PaulM390, 28 Dec 2016 | Read review
“Furthest from the restaurant/bar. Ours (360) was perfectly quiet despite Christmas parties underway.”
DealVeterans, 5 Dec 2016 | Read review
“Ground floor rooms have easy access from reception”
Otto148, 14 Nov 2016 | Read review
5 of 5