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BEST WESTERN PLUS White Horse Hotel

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#9 of 11 Hotels in Derry
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS White Horse Hotel
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427 Reviews from our TripAdvisor Community

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Showing 400: English reviews
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Belfast, United Kingdom
Reviewed 1 week ago via mobile

We booked a trip through living social 2 nights bed and breakfast and a 2 course meal. The food is pretty poor on the 2 course menu. On the second night we were unable to find anywhere else to eat so returned and the food was worse and not worth the £55 bill, husband did not have a good experience...

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Helpful?
Thank CMOO_11
Derry, United Kingdom
Reviewed 1 week ago

Thank you to the White Horse yet again for hosting the annual Lough Foyle Canine Association's Show Dog of the Year event. Could it get any better? This year, we had lunch in the ante-room next to the Wilsboro suite where the show is hosted. It meant that all the show people could sit together, and the atmosphere was just...

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Helpful?
Thank AndreaOD
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Andrea O'Donnell, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We look forward to hosting your event again, it...

Reviewed 2 weeks ago via mobile

Booked a one day stay for me and my girlfriend in the Donnybrewer Suite, supposedly a "honeymoon suite". Expecting a romantic break for the valentines weekend, we got everything but a pleasant experience. The first impression of the room was quite good, then we found stains all over the carpet, the jacuzzi bath did not work (even though, when booking,...

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Helpful?
Thank Andrius B
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Andrius B, Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. A full investigation will be made ref your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure...

County Londonderry, United Kingdom
Reviewed 2 weeks ago via mobile

I had a wonderful three course meal and the staff were so polite but as I was paying, an older gentleman dressed in all black with a yellow tie (I assume he didn't work in the restaurant, maybe the bar?) grabbed the card machine in the middle of payment, took my card out and through it back in a young...

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Helpful?
1Thank jomc00
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Jomc00, Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. A full investigation will be made ref your stay as this is not the standard of our hotel, we are renown for our customer service and friendly staff. Your satisfaction is...

Reviewed 4 weeks ago via mobile

Just stayed on the Saturday night on a Living Social dinner, bed & breakfast deal. No complaints whatsoever, very friendly and professional staff and all as you would expect and hope for. Both the dinner and breakfast were excellent and we also enjoyed the lively atmosphere in the bar. The leisure facilities were also good. Very good value, would recommend...

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Helpful?
Thank Tony A
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Tony A, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Belfast, United Kingdom
Reviewed 23 January 2017

Myself and my wife have just returned from a weekend stay at the white horse..in 30 years of traveling together , this would have to be in the top 3 of our stays..the staff were brilliant..emmet , hassan , Roy, Simon, and even the cleaners..rooms are good size , food excelant , facilities great..entertainment was of top quality..in fact we...

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Helpful?
Thank Martin_Logue1
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Martin_Logue1, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 23 January 2017 via mobile

Spent another enjoyable weekend at White Horse Hotel. Although there was a lot of new staff, it was still up to the usual standards. The room was lovely and fresh and warm!!! We had a lovely time and it was nice to come back to a hotel we have spent a lot of time in. The food was lovely and...

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Helpful?
Thank Daviddpk
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Daviddpk, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Belfast, United Kingdom
Reviewed 22 January 2017 via mobile

Stayed here on business over a period of 6 weeks on and off. Great hotel, everything you need, clean and with very friendly and helpful staff. In a quiet area. Restauarant food was great, really couldnt fault the food and i dined in it every night.

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Helpful?
Thank Richard W
Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Richard W, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Portadown, United Kingdom
Reviewed 9 January 2017

Nice and friendly hotel, I was with my husband for one night and there was exactly what we looking. Room very clean, food very good with nice serving , there is swimpool and massage so it was exactly what we looking. I hope so we back there soon.

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Helpful?
Thank Aleksandra H
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Aleksandra Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It's lovely to get a...

Rio de Janeiro, RJ
Reviewed 9 January 2017

I actually booked this hotel in error as some where else A little bit out of the city Has a large gym and I assume that's why the car park was full as the bar and restaurant where deserted Quick efficient check in...was paid in full and in room in under 4 minutes modern reception area rooms OK, look like...

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Helpful?
Thank Gary D
Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review

Dear Gary D, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Unfortunately the hotel is...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Combining warmth and elegance with modern facilities, the White Horse Hotel is the ideal venue whether you travel for business or for pleasure. This 4 Star BEST WESTERN PLUS property is located on the main route from Derry-Londonderry to the famous Giants Causeway This ensures our guests are perfectly positioned to experience both the vibrancy of the historic Walled City and the stunning natural beauty of the North Coast. We are the most closely located hotel for the City of Derry Airport which is just 1km away.With just fifty-eight guest bedrooms we place an emphasis on personal service & a friendly attention to detail. Our hotel facilities include a Bar, Restaurant, Leisure center (with pool steam room,sauna and extensive gym) and beauty salon. ... more   less 

Additional Information about BEST WESTERN PLUS White Horse Hotel

Address: 68 Clooney Road, Derry BT47 3PA, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range: £42 - £399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS White Horse Hotel 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Derry
Derry Best Western
BEST WESTERN PLUS White Horse Hotel Derry, Northern Ireland
Hotel Style:
#4 Business Hotel in Derry
#6 Family Hotel in Derry
#8 Luxury Hotel in Derry
#8 Romantic Hotel in Derry
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS White Horse Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS White Horse Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 219..very spacious for a couple , but there are even bigger rooms , at really fair prices..”
 of 5 bubbles Martin_Logue1, 23 Jan 2017 | Read review
“208 was fine...assume the rest are the same”
 of 5 bubbles V5603QWgaryd, 9 Jan 2017 | Read review
“Advise hotel if travelling with young children or in a wheelchair”
 of 5 bubbles spen1709, 1 Jan 2017 | Read review
“we had room 223 ..family room close to steps down to spa and pool”
 of 5 bubbles findlindatavares, 21 Nov 2016 | Read review
“Once again I was on the first floor only the other side still very quite extremely comfortable.”
 of 5 bubbles Bargee69, 4 Nov 2016 | Read review
5 of 5