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Best Western Station Hotel

Traveller (100)
Room & Suite (50)
Dining (8)

About

Location
Cleanliness
Service
Value
Best Western Station Hotel is a gorgeous Victorian Railway hotel offering 3-star accommodation just a few minutes' walk from Dumfries town centre. Guests give us great feedback for our excellent food and friendly service . All rooms have flat screen freeview TVs, ironing centres and wired internet and there is free wi-fi throughout the hotel.
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Property amenities
Free parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room service
Banquet Room
Breakfast Available
Conference Facilities
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Historic Hotel
Classic
HOTEL CLASS
527Reviews
145Photos
4Q+A
98Room tips
Traveller rating
  • 208
  • 211
  • 68
  • 8
  • 32
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  • English
Popular mentions
Firstly I was that awkward customer due to a blow out I found myself having to stay overnight with no real notice I was met by dawn and Bradly given a great room quickly on entering the restaurant in a hurry service was very very fast and accommodating I went for the fish and
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Response from dawn_archibald1234, General Manager at Best Western Station Hotel
Responded 3 days ago
Thank you so much for your review, I am glad that you enjoyed your time at the Hotel & am delighted that you liked our new Menu. Thank you for the high recommendation, I will certainly pass your comments onto the staff & I look forward to welcoming you back to the Hotel.
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I was worried about staying a stone's throw from a railway station, but the hotel was very nice - an old building with lots of character - and the room was comfortable (albeit small). A comfortable double bed, a decent desk, and a small bathroom. Two windows with nice views,
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Response from dawn_archibald1234, General Manager at Best Western Station Hotel
Responded 1 week ago
Thank you for your review, I am glad that you had a comfortable sty & had an excellent breakfast & Dinner when you stayed. we aim to provide great customer service so I am pleased that you found the staff to be polite & friendly. I look forward to welcoming you back in the Future
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I found the place to be nice. It isn't your cutting edge hotel, its traditional scottish. Room was comfortable and met all my needs for a short stay. Staff were all very lovely, although night porter was a bit snippy about us using lovers walk entrance after 11pm. Breakfast was
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Response from dawn_archibald1234, General Manager at Best Western Station Hotel
Responded 3 Feb 2019
Thank you for your review, I am glad the room was comfortable and met all your needs. I am pleased that you found the staff lovely, I will speak to the Night Porter as you can use that entrance at no matter what time. Its Great that you had a good breakfast to set you up for the day. I hope to see you again at the Station Hotel
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This hotel needs a refurbishment and quickly, it’s like stepping back into an 80’s time warp. I was disappointed with the whole stay especially after staying at maimaison in Dundee and jury’s inn Glasgow the previous 2 evenings for the same money, no comparison.
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Review collected in partnership with Best Western
Response from dawn_archibald1234, General Manager at Best Western Station Hotel
Responded 24 Jan 2019
I am sorry that you felt like you were walking back into the 80's, It is a Victorian Hotel and we try to keep the decor to reflect this. We will be making refurbishments to the Hotel in due course.
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This hotel har got to improve the service. Some of the staff were rude to us or to our friends during our short stay (4 days). Iif you can't behave in a decent way, you should not run an hotel. If you are going to Dumfries, avoid Best Western
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Review collected in partnership with Best Western
Response from dawn_archibald1234, General Manager at Best Western Station Hotel
Responded 16 Jan 2019
I am sorry to read that you found some of the Staff rude. This surprises me as we often get praised on How friendly & helpful the staff are. Customer service is A Hugh factor in our staff training and I hope that you return to the Hotel so you can experience our normal excellent customer service that we strive to produce at all times.
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Bedroom view 1
Photo provided by managementBest Western Station Hotel
Guest Room
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12345610
I know the gym is a short distance away, but can you advise on its facilities?
Hi! I must admit, it's a few years since I last went myself! Please refer to "aafitnessstudio" website for information on what they offer. Hope to see you soon. Kind regards, Aileen.
0 votes
Do you have b&b or is it room only? Thanks Aileen
Hello Apologies for the delayed response. Yes I was bed and breakfast . Very nice quality produce
0 votes
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What time is check-in?
Hi can you tell me how close this hotel is to the bus station?
Hi Most buses come into Dumfries Whitesands, which is 5-10 minutes in a taxi or a 20-minute uphill walk!
0 votes
"I got a single and was really impressed by it small basic but really nice"
"If you need total quiet to sleep ask for a room away from the front."
"Our room was on the second of three floors but there is a lift."
"Rooms on opposite side of railway station quieter, also do not take top floor room - cramped."
"Request a refurbished room if available"
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12345620
PRICE RANGE
US$78 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dumfriesdumfries best western
LOCATION
United KingdomScotlandDumfries
NUMBER OF ROOMS
32
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