Firstly I was that awkward customer due to a blow out I found myself having to stay overnight with no real notice I was met by dawn and Bradly given a great room quickly on entering the restaurant in a hurry service was very very fast and accommodating I went for the fish and…
I was worried about staying a stone's throw from a railway station, but the hotel was very nice - an old building with lots of character - and the room was comfortable (albeit small). A comfortable double bed, a decent desk, and a small bathroom. Two windows with nice views,…
I found the place to be nice. It isn't your cutting edge hotel, its traditional scottish. Room was comfortable and met all my needs for a short stay. Staff were all very lovely, although night porter was a bit snippy about us using lovers walk entrance after 11pm. Breakfast was…
This hotel needs a refurbishment and quickly, it’s like stepping back into an 80’s time warp. I was disappointed with the whole stay especially after staying at maimaison in Dundee and jury’s inn Glasgow the previous 2 evenings for the same money, no comparison.
This hotel har got to improve the service. Some of the staff were rude to us or to our friends during our short stay (4 days). Iif you can't behave in a decent way, you should not run an hotel. If you are going to Dumfries, avoid Best Western
"I got a single and was really impressed by it small basic but really nice"
"If you need total quiet to sleep ask for a room away from the front."
"Our room was on the second of three floors but there is a lift."
"Rooms on opposite side of railway station quieter, also do not take top floor room - cramped."
"Request a refurbished room if available"