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Gretna Hall

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846 Reviews from our TripAdvisor Community

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Showing 843: English reviews
Keith Scotland
Reviewed yesterday NEW

The great thing about the Gretna Hotel is the fact that if I phone up at short notice they always find me a room and are always helpful in regards to making me feel welcome. Again the room is comfortable and the bed is relaxing. The food is always enjoyable and interesting and the restaurant staff are very accommodating with...

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Helpful?
Thank William H
Kirkcaldy
Reviewed 3 days ago NEW

Stayed here for two nights and I must say I was quite impressed. Rooms have all the facilities but could do with a little bit of tidying up. Main areas require a little bit of an update but were cosy and warm with log fires in the Reception and Lounge areas. Staff were excellent and nothing was too much trouble...

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Helpful?
Thank Pete-BabsNicol
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed all aspects of your recent stay! Your kind comments are greatly appreciated and have been shared with our hardworking team. I hope to have an opportunity to personally welcome you back to Gretna Hall in the near future. Kindest Regards Duncan

Blackpool, United Kingdom
Reviewed 1 week ago

Great hotel the staff are wonderful, food was really good we went on one of there special deals and the even gave me a discount when I had steak one night as I didn't want the set menu that night definitely go again it wonderful

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Helpful?
Thank leswarburton
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed all aspects of your stay. I hope it won't be too long before I have an opportunity to personally welcome you back to Gretna Hall. Kindest Regards Duncan

Woking, United Kingdom
Reviewed 1 week ago

Gretna hall has very friendly and polite staff, I was traveling up from the south with my wife and chose the hotel as it was reasonably priced and placed on our way to Edinburgh(1hr 50 mins away) the food was good,but the bed was too soft and uncomfortable,the walls were thin so could hear people next door snoring.there was no...

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1Thank zockspanner
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your detailed review, There's obviously some mixed feedback here! While I'm delighted to see that our customer service & food quality were up to your satisfaction, I'm disappointed to see there were a few areas where you felt let down. I would like to assure you your feedback has been taken on board and will prove invaluable...

Reviewed 1 week ago via mobile

We stayed here for the weekend with friends and were disappointed with the food and also no Wifi despite advertising it. The decor is in need of refurbishment but it is warm and clean. The staff are extremely friendly and welcoming. We had food in the bar on Friday evening, the starters were lovely but the fish and burgers were...

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Helpful?
Thank Sarah Lynn P
Birmingham, United Kingdom
Reviewed 1 week ago

Broke our journey from Glasgow to Birminghamwhen when we decided to have lunch at Gretna Hall in Gretna Green. My wife and I were so impressed with the food and helpfulness of the staff that we decided to stay for the night. Impressive looking building, rooms very clean,food simple but well cooked,staff very friendly and helpful. On the breakfast menu...

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Helpful?
Thank PC47
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed all aspects of your recent stay. Your kind comments are greatly appreciated and have been shared with our hardworking team (particularly Sharon, Isabella & Alison!). I hope to have an opportunity to personally welcome you back to Gretna Hall in the near future. Kindest Regards Duncan

Lancaster, United Kingdom
Reviewed 3 weeks ago

The room was very clean and comfortable. The food was simple but very good. All the staff were extremely polite,friendly and helpful.The only fault we had was that the bar/lounge was very cold,the heating system could do with being upgraded.

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Helpful?
Thank barryleach1
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Barry for your review, I am absolutely delighted to see you enjoyed your recent stay with us at Gretna Hall! As Winter draws in, our #1 priority is to ensure all areas of our hotel remain warm and toasty. We'll take your feedback on board and look for ways to make immediate improvements. I hope to have an...

Glasgow, United Kingdom
Reviewed 3 weeks ago

Looks great from outside but inside it is cold, tired and in need of updating. It boasts of being a old listed building but when you enter the bedrooms you would think you were in a Travelodge. Drinks choice in the lounge is very limited. Could not go back again.

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Thank chicandpat
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am disappointed to see you did not enjoy your first visit to our hotel! Having recently joined our family of hotels at Gretna Green Ltd, we are now hard at work improving the standards of accommodation at Gretna Hall. While I agree that (in some areas) we may look a little tired, our staff...

Preston, United Kingdom
Reviewed 3 weeks ago

Spent one night at Gretna Hall and wish it could have been longer. When we arrived the staff were extremely helpful and showed us the room before we booked in as we had had a nasty experience elsewhere. The room was spacious ,warm and clean and the bed extremely comfortable .Dinner and breakfast were very good.i can't understand people complaining,I...

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Helpful?
Thank JandJ949
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed your recent stay! Your kind comments are greatly appreciated and have been shared with our hardworking team. I hope to have an opportunity to personally welcome you back to Gretna Hall in the near future. Kindest Regards Duncan

Reviewed 3 weeks ago via mobile

Great welcome and friendly staff, rooms and whole hotel is tired and run down, however this is reflected in the price. We had a meal organised in the evening with a private room and the food was hot well presented and plenty. Again really good service. The wedding itself at the blacksmiths was perfect, the priest conducting the ceremony was...

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Helpful?
Thank Marina K
Duncan-GG, Guest Relations Manager at Gretna Hall, responded to this review

Thank you Marina for your review, First and foremost, congratulations on your recent wedding! It was a pleasure to have an opportunity to welcome your party to Gretna Green. Having recently joined our family of hotels at Gretna Green Ltd, we are now hard at work improving the standards of accommodation at Gretna Hall. While we may look a little...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Gretna Hall Hotel is an ideal setting for your leisure break thanks to its great location, charm and character. Originally built in 1710 as a manor house, our hotel, set in 10 acres of beautiful gardens offers all the character of a substantial historical building with all the facilities you would expect from a leading contemporary hotel. We cater for weddings, family celebrations, business meetings and overnight stays and a very warm welcome awaits you at Gretna Hall Hotel whatever your reason for visiting us. ... more   less 

Additional Information about Gretna Hall

Address: Gretna Green | Dumfriesshire, Gretna Green DG16 5DY, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: £51 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gretna Hall 3*
Number of rooms: 100
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Also Known As:
Gretna Hall Hotel Gretna Green
Gretna Hall Green
Gretna Hall Hotel Green
Gretna Hall Gretna Green, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Gretna Hall staff and other travellers.
7 questions
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South Shields, United Kingdom
over a year ago
7 months ago
Blairgowrie, United Kingdom
11 months ago
over a year ago

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Questions? Get answers from Gretna Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Hotel is favourite to do weddings as it is the Wedding Hotel”
 of 5 bubbles Y7776YPwilliamh, 8 Dec 2016 | Read review
“We are smokers so the ground floor was great cause you can go out off room in to garden”
 of 5 bubbles leswarburton, 2 Dec 2016 | Read review
“Ask for a firm bed and if the room has just a shower or bath as all rooms differ.”
 of 5 bubbles zockspanner, 27 Nov 2016 | Read review
“A room on the second floor overlooking the garden”
 of 5 bubbles JandJ949, 16 Nov 2016 | Read review
“Be aware that even though the hotel has bridal suites, check what your package includes as 'executive' room is misleading.”
 of 5 bubbles 370janetm, 30 Sep 2016 | Read review
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