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Smiths at Gretna Green Hotel

0.0 miles from Gretna Green centre
  • Free Parking
  • Restaurant
  • Room Service
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Gretna Green DG16 5EA, Scotland
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1,309 Reviews from our TripAdvisor Community

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Showing 1,304: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed yesterday NEWvia mobile

Overall amazing with few minor points such as no room service to cottages and hash browns slightly overcooked Without a doubt I would probably stay here again. The management and staff are very professional and polite/helpful.

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Helpful?
Thank JamesTodd1987
Reviewed yesterday NEWvia mobile

We came here for my sisters wedding and we are not impressed,the front of house staff are very good at there job and very welcoming however the housekeeping are awful,our room wasnt cleaned and we were not given any clean towels and nothing was topped up bedding wasnt changed and floor wasnt even cleaned also we got extra condiments yet...

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Thank Zoe H
England, United Kingdom
Reviewed 3 days ago NEW

We stayed in he nearby Besmoor suite, which is a row of cottages nearby, they are very nicely renovated and decorated, to a high standard we stayed in cottage no 1. Our only disappointment was that after along days travel we were ready for a hot soak in the bath , and disappointingly at only 7 pm the bath water...

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Helpful?
Thank Jan C
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Jan for your review, I am sorry to see that you fell ill during your stay, although I would like to provide a few clarifications on some of the points you raise in your review: With regard to the concerns with your evening meal, while there are many different forms of food poisoning, there are only a small...

Chorley, United Kingdom
Reviewed 4 days ago NEW

Myself and my husband were guests at a friend wedding here in December, the function room was adequate size and decorated prettily, tables dressed lovely etc. Upon arriving we were herded into the corridor which was very chilly and offered a drink on arrival. After a little while, half an hour to an hour or so of waiting (not sure...

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Helpful?
1Thank Jenny H
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Jenny for your review, First and foremost, I have to disagree with your comments about our staff. To be frank, I do not believe the age of our staff has any bearing on the levels of customer service we provide. Our team at Smiths are well-trained and work extremely hard to provide our customers with the best possible...

Bury, Lancashire
Reviewed 5 days ago NEW

Lovely hotel.Lovely bedrooms with comfortable beds and air con. Food great. Attentive staff. My only issue is the room we stayed in had poor natural daylight. Definitely looking forward to getting married here.

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Helpful?
Thank LisaButt_13
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Lisa for your review, I am delighted to see we were able to impress during the wedding 'rekkie'! I look forward to personally welcoming you back to Smiths for your special day in the near future. Kindest Regards Duncan

Glasgow, United Kingdom
Reviewed 6 days ago NEW

Lovely hotel. Great for meetings in lounge with colleagues. Weddings & guests a bit of light distraction! Good service & range of food on offer. Attentive & helpful staff. Good location - just off the motorway.

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Helpful?
1Thank Gilly S
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Gilly for your review, I am delighted to see you enjoyed your most recent visit to our hotel! I look forward to welcoming you back to Smiths in the near future. Kindest Regards Duncan

St Andrews, United Kingdom
Reviewed 1 week ago NEWvia mobile

Good hotel in a great location! All round a very good visit. The bar has a comfortable seating area and outside is well planned if the weather is good! The food in the restaurant is average to good but not really that inspiring? The bedrooms are very spacious but the beds I would of say have the best mattresses. Very...

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Helpful?
Thank FinnyPro
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am pleased to see you enjoyed your recent visit to our hotel! Sorry to see our menu wasn't to your tastes. Between our Al La Carte, Bar & Lounge and Tea Time menus our restaurant provides a wide variety of food to suit most tastes. I have no doubt we'll be able to find...

Scotland
Reviewed 1 week ago NEW

We stayed here for a friend's wedding and I was bowled over by how much of a great deal I had. Although the hotel is not the most elegant or charming from the outside, there was a feeling of luxury from the minute you entered the lobby and this continued into the room and throughout the restaurant. Everything was stylishly...

Review collected in partnership with this hotel
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Helpful?
Thank Lisa45091
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Lisa for your review, I am absolutely delighted to see you enjoyed your first visit to our hotel. With our Dinner, Bed & Breakfast special extended until the end of March and competitive prices throughout the year, you don't need to look too hard to find an excuse to come back! I hope to personally welcome you back...

Cumbria
Reviewed 1 week ago NEW

Valentines. A particularly apt time to review this hotel as I love it to bits. The rooms are lovely and a good size. Haven't stayed in one I havent liked and if you get the chance to stay in a suite I would highly recommend it. The evening meals are delicious and there is a good choice. I am quite...

Review collected in partnership with this hotel
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Helpful?
Thank pmtw
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed your most recent stay with our hotel! Your kind comments are greatly appreciated and have been shared with our hardworking team. Our Dinner Bed & Breakfast special has been extended to now include select dates throughout March. I look forward to welcoming you back to Smiths soon....

lydd
Reviewed 1 week ago NEWvia mobile

I've stayed at Smith's several times during business visits over the course of around 18 months. Each vis8has been great. Rooms are spacious and comfortable with good size bathrooms. The ambiance around the bar and restaurant is very relaxed. Staff are extremely friendly and nothing is too much. With being located in Gretna obviously there are several wedding parties each...

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Helpful?
Thank cliffpclark
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Cliff for your review, I'm delighted to see we've been able to meet your expectations not once, but on several occasions! Always a great pleasure to welcome you to Smiths, I hope to see you again in the near future. Kindest Regards Duncan

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Smiths at Gretna Green Hotel

Address: Gretna Green DG16 5EA, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: £73 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
Smiths At Gretna Green Hotel Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Smiths at Gretna Green Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I didn't stay the night - only here for a meeting”
 of 5 bubbles 925gillys, 14 Feb 2017 | Read review
“It is quieter at the front of hotel”
 of 5 bubbles SallyScot, 6 Feb 2017 | Read review
“Car park side was quiet for us.”
 of 5 bubbles theo15, 22 Jan 2017 | Read review
“Away from the motorway”
 of 5 bubbles Hushpuppy1, 17 Jan 2017 | Read review
“If your budget will stretch, get a suite, However all rooms are fantastic.”
 of 5 bubbles JamesT798, 8 Jan 2017 | Read review
5 of 5