West End Hostel
35 Palmerston Place, Edinburgh EH12 5AU Scotland
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About
#15 of 54 hostels in Edinburgh
Location
Cleanliness
Service
Value
The West End Hostel is located in a B-listed Victorian townhouse only 15-minutes walk from the West End of Princes Street, the perfect base to relax yet within easy reach of all that Edinburgh has to offer. We offer simple, quality accommodation for guests that want to make the most of their time exploring Scotland’s capital. After a full room refurbishment in 2018, The West End Hotel Edinburgh offers modern and bright DORMITORY rooms which are comfortable and welcoming. Choose to stay in either one of our small 6 bed dormitory rooms with En-suite or one of our larger dormitories with shared bathrooms, you won’t be disappointed! Sleeping a total of 109 guests, the West End Hotel has the capacity to cater for large groups including school/university groups or sports tours.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Baggage storage
Non-smoking hotel
Shared bathroom
Shared kitchen
Breakfast available
Shared lounge / TV area
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Room features
Housekeeping
Safe
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Polish
Location
90Good for walkers
Grade: 90 out of 100
71Restaurantswithin 0.3 miles
21Attractionswithin 0.3 miles
35 Palmerston Place, Edinburgh EH12 5AU Scotland
Getting there
Car HireSee car hire from US$46/day
342Reviews7Q+A58Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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This place is absolutely terrible. My entire trip was excellent until I arrived at this place. Staff are so ignorant and verbally abusive. No manners or respect whatsoever. The manager is a pest and creepy. Cleaning staff don't have a clue. The place was filthy. All the so called housekeepers wanted to do was smoke outside and drink coffee. It's not worth the money and a complete waste of time and energy. Avoid this dump at all costs !!
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Avoid this place at all costs!!
It is absolutely terrible!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This place should be renamed "The Westend Circus" It is run by a complete clown and surrounded by circus performers. They have no customer service skills whatsoever. There are absolutely no facilities for anyone with any kind of disability. If any of the management doesn't like the look of you...., they treat you like trash. This place needs a complete overhaul of staff. Avoid this place at all costs!!!
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Avoid this place at all costs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Management Response, General Manager at West End Hostel
Responded 29 Aug 2023
Hi James, thank you for taking time to leave a review. A lot a people pay a lot of money for a ticket at the circus if fact we might change the name to "the westend circus" We treat everyone the same at the hostels and as you can tell from our reviews that the staff get a lot of good reviews, but when customer like your self think its funny to be rude to the staff and talk down to them well then maybe that's why that's why they where not being nice but even as you was rude to the they still treated you like they do with everyone else as we believe that good customer service can go along way. we hope you have a lovely day all the best team west end
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean, spacious facilities, lovely staff, and a great common area to hang out at. The beds are very cozy, and the whole place is well cared-for. It’s also a very convenient location. I can’t believe how affordable this is! Many thanks to the gentleman who carried our giant suitcase up the stairs.
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Booked my stay at this hostel well in advance (+1 month) and they canceled it 1 week before the flight. Promised refund for extra costs with an alternative hostel (very few options available with such short notice) but both booking and hostel refused to pay back after submitting expenses. Unprofessional and uncaring. Avoid this hostel!
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Response, General Manager at West End Hostel
Responded 18 Jul 2023
Hi there, thank you for your review, if you can send us an email to info@thewestendhotel.co.uk and I will look in to this refund for you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hostel used to be my favourite. Not anymore. The room with 16 was filled with 8 beds. 6 of them were occupied by people that work in Edinburgh somewhere. The people watched movies on their mobile phone day and night. And they call anytime at night without using headphones. The bathroom stayed filthy and unhygienic during the two days we stayed there. Hair was all over and a soap dispenser stayed broken. We did not see cleaning people and we were sure that their aren’t any for the two days we stayed on the hostel. Asking for a tea in the bar was a wrong question. This older guy serving us warm lemonade didn’t give us the feeling to be liked. I seriously consider never sleeping there anymore. The first barman who fell in for a colleague was very nice. The second one didn’t like foreign people at all. I’ll consider staying in a hotel next time.…
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed as a family of five in a room with six beds so luckily got the rooms to ourselves. The place is absolutely spotless and a very chilled out n relaxed atmosphere in the bar area. The manager Charlie was very hospitable and made us feel very welcome.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Many thanks to Charles and his staff for providing excellent venue for our BTOCC (Old Codgers Club) Xmas Lunch on Monday Dec 12th 2022. To cater for 26 is not easy but we were treated to fine food and drink with excellent service whether it was from kitchen, waiter or bar staff. It was also great that many of us were able to enjoy a relaxing drink in bar area until early evening after our meal. Many thanks to Charles and his team... Will see you in 2023. Bobd
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
Room Tip: Did not stay at premises, was venue for Xmas lunch for ex work colleagues
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Amazing atmosphere. The manger Charlie and all his staff are excellent. Very clean hostel. Has a kitchen aswell which is great if you're staying for awhile. 10/10 would recommend this place to anyone.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here for Fringe Festival. It was the best decision to stay here! -great location -very clean -affordable -nice food Amazing and very helpful staff! Especially Charlie, Jamie and Josh! Truly recommend if you’re looking for affordable and nice play to stay in Edinburgh
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
For a hostel and for the price rooms and bathrooms were clean, beds were comfortable, and facilities all around were good. Owner Charlie was quite nice and even led us for a night out. We got a couple drinks at the bar and they were cheap. We were in the 18 person room and it wasn’t too bad. Bring ear plugs though, there’s lots of snoring.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Restaurants close late. Arthur’s seat hike is awesome!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$17 - US$33 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomScotlandEdinburghWest End
NUMBER OF ROOMS
10
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Frequently Asked Questions about West End Hostel
Which popular attractions are close to West End Hostel?
Nearby attractions include Dean Village (0.3 miles), St. Mary's Cathedral (0.1 miles), and National Galleries of Scotland: Modern Two (0.3 miles).
What are some of the property amenities at West End Hostel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at West End Hostel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to West End Hostel?
Conveniently located restaurants include The Khukuri Restaurant, Chizuru Tei, and Pomo Pizzeria.
Which languages are spoken by the staff at West End Hostel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to West End Hostel?
Many travellers enjoy visiting The Real Mary King's Close (1.1 miles), Palace of Holyroodhouse (1.8 miles), and Gladstone's Land (1.0 miles).