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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Just off the Royal Mile and near Edinburgh Castle, this historic boutique hotel boasts luxurious rooms, a gym and a restaurant. There are some superb views across Princes Street Gardens as well as some that show the historic walls and streets of Edinburgh. Fraser Suites Edinburgh features designer furniture, working desk and LCD flat-screen TVs. Luxurious bathrooms have rainfall showers, and the kitchenettes offer a microwave and refrigerator. Dating back to the 1800s, the historic building showcases bespoke art from the Edinburgh College of Art in public areas and our guest rooms. The team at Fraser Suites are friendly and welcoming,
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Fraser Suites Edinburgh garners mixed feedback from its guests. While the staff's friendliness and the prime location near the Royal Mile are frequently praised, the hotel's service has faced criticism for poor responsiveness and inexperience. Many visitors appreciate the hotel's welcoming atmosphere and the comfort of the rooms, although the value for money and room maintenance have been points of contention.
Cleanliness is generally satisfactory, but issues with linen and towel replacement have been noted. Despite the comfortable amenities, some reviewers suggest that improvements could enhance the overall guest experience.
Location
Central
Atmosphere
Welcoming
Rooms
Cozy
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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We had a fabulous stay here. A warm welcome, friendly staff, great central location. We stayed in the Princes Suite, which was lovely. Very comfortable bed & pillows, great views, big bathroom with walk in shower with wonderful water pressure. L'Occitane toiletries & large, soft towells. The kitchen area offered a nespresso machine & pods as well as a range of tea & coffee & biscuits. There was milk & water in the fridge. I was also presented with a bottle of wine as it was my birthday. All in all Fraser Suites did not disappoint. I would happily stay again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Read-Kontou, General Manager at Fraser Suites Edinburgh
Responded 29 Aug 2023
Dear Nickypooh, Thank you for the wonderful review and feedback. It's lovely to read that the improvements made to our product has made the stay that much better. We hope to welcome you back Best Andre
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We loved this hotel! My partner and I stayed here for 2 nights whilst we visited Edinburgh on a city break. We had a fabulous stay. The rooms were clean, comfortable and the best part was the little kitchenette which came in so handy as the local restrictions meant restaurants were shut - meaning we could order deliveroo and had everything we need. The kitchenette in our room had a Fridge, Toaster, Kettle and Sink as well as cutlery and essential crockery. The room had a fabulous view, but my ONLY criticism is that the window opened very wide and there was a huge drop below - please be careful. The gym was ideal and we used this every day during our stay. The reception staff were smiley and friendly and the location of the hotel was brilliant - less than a 5 minute walk to the castle and from the tramline in Princes Street which we got from the airport. I would definitely stay here again if I was to come to Edinburgh in the future.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Holton, Guest Services / Front Office at Fraser Suites Edinburgh
Responded 5 Nov 2020
Dear slw2379, Thank you for your positive feedback! I am so glad you were able to utilise our facilities whilst you stayed with us and enjoyed our central location and friendly team. We look forward to welcoming you back! Kind regards, Michelle
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Overall the room was okay, however i would have expected more from a junior suite, the cold draught coming from the out of date windows was not what we expected to receive, extractor fan not working in the bathroom. Bagpipes being played at unsociable hours ruined any chance of sleeping in, double glazed windows would help this however. The restaurant was great for dinner, continental buffet was okay. Full Scottish breakfast was quite frankly appalling, £12 for one of every item and wasn't cooked properly! Terrible!
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Review collected in partnership with Frasers Hospitality
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Fix and update issues before letting out a junior suite.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle H, Front Office Manager at Fraser Suites Edinburgh
Responded 21 Jan 2020
Dear joshodom, Thank you very much for taking the time to share your feedback with us. I am sorry to learn that your room and the breakfast options did not meet your expectations on this occasion. I have shared your comments regarding the windows and extractor fan with our Maintenance Manager to investigate and I would like to apologise for any inconvenience these issues may have caused. I shall pass on your comments regarding the breakfast to the Restaurant Manager of Stocks. We hope that we can welcome you back again on your next visit to Edinburgh. Kind regards, Michelle
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So turned up, maybe my bad and didnt realise but parking is 7 mins walk away. We've upgraded to a junior suite which I was told was £20..turns put its £20 a day and it looks exactly the same as what I'd booked originally. Last night we were in the Radison blue in Durham and what can I say, I think I was spoilt. There was an ice machine and shoe shiner on every floor, free papers free water free sweets and the feeling that nothing was too much. £440 for 2 nights we ask if we can get some ice and are directed to the laundry room where we can help ourselves....nice suite, but microwave we had no idea how to use....ni in room information, not even a guide of how to call downstairs for help. Fancy pantscoffer machine, only 3pods and no idea what they are or how to use it, also dressing gown had brown Mark's round neck like it hadnt been washed. Not what u expect for that amount of money and 7 hours of travel. Total let down. Premier inn could have done better
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle H, Front Office Manager at Fraser Suites Edinburgh
Responded 18 Feb 2020
Dear K4677ARemmat, Thank you very much for taking the time to share your feedback with us. I am sorry to learn that we have not met your expectations on this occasion and for any confusion regarding our upgrade pricing. As we are self service apartments, we provide facilities and amenities for guests to use however our friendly team are on hand 24 hours a day to assist with any questions or replenishments for our guests. I have passed on your comments regarding the dressing gown to the Housekeeping Manager to investigate and would like to apologise as this is not the high standards of cleanliness that our guests should expect. I hope that we can welcome you back again on your next visit to Edinburgh for a more positive experience. Kind regards, Michelle
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Our experience was strange, everything was a bit off. Check in was frustrating, best guess was inexperienced staff couldn't handle the 2 separate bookings we had made. Several things in the suite didnt work as expected, bathroom fan didnt work, centralised light controls that didnt work and a bath that had to be filled from the kettle as the mixer didnt let enough hot water through. We had paid for an upgraded suite, this had single glazing and was situated directly above the pub and restaraunt, the noise and wind from outside had no problem getting in. To be honest we expected more from the hotel, we paid to make sure we had a highly rated hotel in a good location. We can't recommend this to others as the things that should have been simple and standard caused issues on a weekend we had planned for taking time out to relax together.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle H, Front Office Manager at Fraser Suites Edinburgh
Responded 10 Mar 2020
Dear 130annah, Thank you very much for taking the time to share your feedback with us. I am sorry to learn that we have not met your expectations on this occasion. I would like to apologise for any confusion regarding your separate bookings on arrival and also for the issues which you have experienced in your room. Our friendly team are on hand 24 hours a day and would have been happy to provide assistance had we been aware of these issues. I hope that we can welcome you back again in the future for a more positive experience. Kind regards, Michelle
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I booked to stay at the Fraser Suites a month in advance requesting the Suite featured on their website. I emailed the hotel detailing that my stay was for a modelling shoot and wanted the feature the hotel.
On arrival the girl on the desk was pleasant and courteous, checking me in promptly. I was directed to my “suite” which was not the room I requested.
The room was tiny, the sofa had stains and the interior was drab and tired looking. I returned to the reception to complain that this was not the room I requested. The receptionist advised me this was their nicest junior suite but went to get her manager.
She returned advising me she would let me see the Princes Suite which was their best suite and if I liked it she would upgrade me for a small fee (£30).
I decided to take the upgrade although I wasn’t happy about having to pay the extra given this was the hotels mistake. I moved my belongings into the new suite and called the receptionist to make the extra payment.
Soon after the receptionist called the room to tell me she had taken too much money from my card and could I pop down for a refund to be issued. When I got to the reception I was told they had actually taken £160 too much!!!
The refund was processed, but on checking with my bank it will take up to 5 days to go back into my account. I have now paid TWICE for a below par stay, which had affected work and bank balance!
I even had to ask to be given a breakfast for the inconvenience caused, no compensation was offered just an excuse blaming the card machine for the error.
In the new suite I found a tub of Vaseline, a stale crisp, and litter under the table. The rug in the lounge area had not been hoovered as it was covered in fluff and the lampshades on the table lamps were loose. Not really what you expect from “the nicest suite in the hotel”.
I had this trip planned for over a month and was greatly looking forward to capturing some stunning high fashion images, the reality is, the trip has been a waste of my time and money leaving me disappointed, out of pocket and now behind in my work schedule.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Holton, Guest Services / Front Office at Fraser Suites Edinburgh
Responded 22 Aug 2020
Dear Breezeybops, Thank you very much for taking the time to share your feedback with us. I am disappointed to read your review as whilst you had requested 'the room from the website', you did not reply to us when we contacted you to ask which room you were referring to so as to assist us with your request. We have 75 unique rooms with multiple different photos on the website. You were allocated one of our most spacious Junior suites as this was the room category that you had booked. You were also informed in this same correspondence that requests are subject to availability and cannot be guaranteed. Whilst we do always try our best to accommodate guest requests, sometimes it is not possible and in this case, there was no specification as to what the request was actually for. As you were unhappy with the original room that you had booked, you were offered an alternative, which was an upgraded room category which did incur a discounted upgrade fee. Please accept our most sincere apologies for the issue with your billing, this was a human error which was rectified immediately however we understand the inconvenience of such a situation and did compensate you for our error. I would also like to apologise for the housekeeping issues experienced, this is not what our guests should expect and I have passed this on to the Operations and Housekeeping Managers to investigate. I hope that we can welcome you back again in the future, please do not hesitate to contact myself directly and I will be happy to assist with your reservation personally. Kind regards, Michelle
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The hotel is in a great location - close to everything. We had a suite that was lovely. The bed was really comfortable and all the amenities were great. The heating was difficult to control and was often too hot and the air-con switched on and off all through the night which was a bit annoying. The only other complaint I had was that during our 4 night stay the room was not cleaned due to the Coronavirus (we stayed before any lockdown was enforced) while I understand the reasons behind this nothing was offered in compensation. We were at the end of a 4 week holiday and had booked this as a bit of luxury at the end so it was disappointing that we didn't get the full service. I asked about a late check out, as our flight was in the evening, and was told beyond 12pm I would have to pay. I pointed out that given we had paid for services not received it should be complimentary and this was then granted. Michelle, the manager, was lovely and very friendly and helpful although the same cannot be said for all of the front desk staff.
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Date of stay: March 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Read-Kontou, General Manager at Fraser Suites Edinburgh
Responded 12 May 2023
Dear 508kerrif, Thank you for sharing your feedback. We greatly appreciate your input and value your perspective. Your comments will help us improve our services and ensure a better experience for all our costumers. Kind regards, Fraser Suites Edinburgh
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We picked this hotel for the location and we were exceedingly happy with the choice. This is an older hotel but very well remodeled and maintained. We had a family suite and that was located one floor above where the lift stopped. On check in we were immediately offered that someone would deliver the bags to the room and someone came promptly to take them down when we left. They held the bags after check out so we could go out and eat. They made eating reservations for us at excellent places. I would definitely stay here again.
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip:The elevator stops at floor six
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Holton, Guest Services / Front Office at Fraser Suites Edinburgh
Responded 7 Jul 2021
Dear Charlie A, Thank you very much for taking the time to leave such a great review. I am really pleased that you and your family had such an enjoyable visit. The friendly team at Reception are always on hand to offer recommendations and assistance. We hope to welcome you back again soon. Kind regards, Michelle
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It was the first time we had stayed at the Frasier Suites in Edinburgh, and it certainly won't be the last. We were travelling to Edinburgh as we were getting married. Gabor and Sammie very kindly offered to be our witnesses, to which we are eternally grateful. They were both so lovely and made the whole thing so easy for us. They even gave us a congratulations card and gift afterwards. Their customer service was impeccable. Thank you so much to both from Ailsa and Nick.
The stay was perfect. Lovely hotel, beautiful room and views and immaculate in general. Really simple to follow social distancing and cleaning procedures in place making us feel comfortable and safe. Perfect location in the old town area and for exploring the city. We can't wait to return, thanks to the wonderful level of customer service that we experienced here. Highly recommended!
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Review collected in partnership with Frasers Hospitality
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Holton, Guest Services / Front Office at Fraser Suites Edinburgh
Responded 2 Sept 2020
Dear Nick & Ailsa, Thank you very much for taking the time to review your stay with us. I am delighted that you had such an enjoyable stay with us for this special occasion and have passed on your kind comments to both Gabor & Sammie who were honoured to be a part of your big day. Congratulations again from all of the team here, we look forward to welcoming you back again n your next visit to Edinburgh. Kind regards, Michelle
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Amazing location with great views, 1 minute walk from the catherdral and lovely shopping area. 10 min walk from the castle, gardens and high street. Comfortable stylish room with all you need. Very clean Friendly staff Would definately recommend Great value for money
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michelle Holton, Guest Services / Front Office at Fraser Suites Edinburgh
Responded 19 Oct 2020
Dear cushlad2020, Thank you for your positive feedback! I am glad to hear you enjoyed our location, cleanliness and friendly staff. We hope to welcome you back in the future. Kind regards, Michelle
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There are more places to choose from in the Edinburgh area.
PRICE RANGE
£88 - £205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fraser suites edinburgh hotel edinburgh, fraser hotel edinburgh
LOCATION
United KingdomScotlandEdinburghOld Town
NUMBER OF ROOMS
75
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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