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Crowne Plaza Edinburgh - Royal Terrace

993 reviews
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Traveller (214)
Room & Suite (237)
Dining (41)
Overview
  • Excellent33%
  • Very good37%
  • Average19%
  • Poor7%
  • Terrible4%
Travellers talk about
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (993)Write a Review
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All reviewsthe club loungeplatinum memberpool and steam roomcalton hillhigh ceilingslovely weekendlovely hotelleisure facilitiesquiet locationcity centrefire alarmlarge roomlovely roomhotel is situatedprinces streetporridgewaverley station
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121 - 125 of 935 reviews
Reviewed 3 July 2017

The concierge staff make this hotel get a 5 star rating. Scott heads up the concierge staff and is assisted by Jack and Susan. Each of these staff members were extremely helpful in suggestions on what to do and where to eat in Edinburgh. But...More

Thank CalifTravelBuddy
Reviewed 26 June 2017

what made our stay in this hotel memorable was the head concierge, Scott. He went out of his way to help us whenever we needed him. He saved us money by sharing his knowledge of Edinburgh. He was just wonderful. It was our first time...More

Thank Linda Susan P
Reviewed 16 June 2017 via mobile

Rooms are good so long as you are not in the basement. Concierge is helpful and pleasant. Check in always seems to be somehow slow and irritating, after multiple uses. Hotel, relative to others, is quite far away requiring a taxi.More

Thank CameronSmall
Response from IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal TerraceResponded 30 June 2017

Dear CameronSmall, Thank you for your recent stay with us and reviewing our property. I am glad to know you liked the room you received. On the side note, I am sorry for level of services your received from some of our staff and any...More

Reviewed 12 June 2017

I think the front of house staff needs training , asked questions on check in and was told sorry I don't know I have just started ! Head Concerige delivered my guests luggage to the wrong room and let the guests in to the wrong...More

1  Thank Ros B
Response from IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal TerraceResponded 1 July 2017

Hello Ros B, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you liked our evening meals and our breakfast service exceeded your expectations. On the other hand, I am...More

Reviewed 11 June 2017 via mobile

This hotel is average at best. Rooms ok but stained furniture and carpet. Bed sagged in middle and pillows not the best. Housekeeping hoovering outside our room at 7.15am on a Sunday morning and letting each door bang shut behind them. Talking between each other...More

Thank Lunnpolydoll
Response from IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal TerraceResponded 28 June 2017

Hello Lunnpolydoll, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased to know that you found our breakfast service good and front desk staff helpful, I truly value the negative comments as...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$95 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#58 Luxury Hotel in Edinburgh
#61 Romantic Hotel in Edinburgh
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$95 - US$430 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#58 Luxury Hotel in Edinburgh
#61 Romantic Hotel in Edinburgh
Room types
Suites, Non-Smoking Rooms
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Traveller (214)
Room & Suite (237)
Dining (41)
Pool & Beach (6)
Amenities (14)
Business Centre & Event Rooms (1)
Nearby
Broughton & Calton
Lying where grandiose New Town townhouses give way to
malls and utilitarian housing, Broughton and Calton
have long been transitional neighbourhoods with a
mixed identity. It’s here that Edinburgh’s gay village
found a home in the 1980s. But gay culture is anything
but overt along bustling epicentre Broughton Street;
even if polished pubs, hip bistros, smart delis and
art galleries all speak of affluent good taste. The
...More
Questions & Answers
Ask a question
Khalid A
22 December 2017|
Answer
Response from AndyTCoyne | Reviewed this property |
It’s Edinburgh and it’s winter. Trust me you don’t need air conditioning! Don’t know about the adjoining rooms.
0
Votes
MissColford
1 November 2017|
AnswerShow all 2 answers
Response from Monophoto-1 | Reviewed this property |
My experience was that breakfast was not automatically included in the booking, but was easily added at the time of checkin.
1
Vote
Rach_Mawd
22 October 2017|
AnswerShow all 3 answers
Response from rach1966 | Reviewed this property |
Not sure as we had ours included in the deal. If you go onto their website I’m sure it tells you the cost
0
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Room Tips
"dont except room G5"
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"Choose a room at the rear in the summer if you want to open your window when you sleep."
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"P1 is excellent."
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"Not p which is the lower level."
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