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All reviewsthe club loungeplatinum memberpool and steam roomcalton hillhigh ceilingslovely weekendlovely hotelleisure facilitiesquiet locationcity centrefire alarmlarge roomlovely roomhotel is situatedprinces streetporridgewaverley station
The concierge staff make this hotel get a 5 star rating.
Scott heads up the concierge staff and is assisted by Jack and Susan.
Each of these staff members were extremely helpful in suggestions on what to do and where to eat in Edinburgh. But...More
what made our stay in this hotel memorable was the head concierge, Scott. He went out of his way to help us whenever we needed him. He saved us money by sharing his knowledge of Edinburgh. He was just wonderful. It was our first time...More
Rooms are good so long as you are not in the basement. Concierge is helpful and pleasant. Check in always seems to be somehow slow and irritating, after multiple uses. Hotel, relative to others, is quite far away requiring a taxi.More
Response from IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal TerraceResponded 30 June 2017
Thank you for your recent stay with us and reviewing our property. I am glad to know you liked the room you received. On the side note, I am sorry for level of services your received from some of our staff and any...More
I think the front of house staff needs training , asked questions on check in and was told sorry I don't know I have just started ! Head Concerige delivered my guests luggage to the wrong room and let the guests in to the wrong...More
1 Thank Ros B
Response from IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal TerraceResponded 1 July 2017
Hello Ros B,
Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you liked our evening meals and our breakfast service exceeded your expectations. On the other hand, I am...More
This hotel is average at best.
Rooms ok but stained furniture and carpet. Bed sagged in middle and pillows not the best. Housekeeping hoovering outside our room at 7.15am on a Sunday morning and letting each door bang shut behind them. Talking between each other...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Edinburgh - Royal TerraceResponded 28 June 2017
Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased to know that you found our breakfast service good and front desk staff helpful, I truly value the negative comments as...More
Lying where grandiose New Town townhouses give way to malls and utilitarian housing, Broughton and Calton have long been transitional neighbourhoods with a mixed identity. It’s here that Edinburgh’s gay village found a home in the 1980s. But gay culture is anything but overt along bustling epicentre Broughton Street; even if polished pubs, hip bistros, smart delis and art galleries all speak of affluent good taste. The
top of Leith Walk is more ragged. This major thoroughfare boasts a famously gritty gay club, as well as a strip of good Indian restaurants. Regal Georgian and Victorian townhouses preside over largely deserted streets in Calton, where only the occasional restaurant or hotel brings much life. Even so, a steady trickle of idlers and picnickers pass by to climb Calton Hill for its wide-open lawns, wonderful city views, and curious monuments – an Athenian-style temple among them.